Herrin-Gear Chevrolet
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Dealership Service Review
service Rating
Pamela
Written by 11/16/2014
onMy service advisor, Mr. Mark Kranich, is by far the best I have ever encountered at Herrin-Gear in the past 34 years that I have been bringing cars for service! Others have been good but Mr. Kranich is the exception. He provides a thorough and detailed explanation of the repair issues required to remedy the problem and answers any questions in satisfactory manner. He makes the customer feel as if their vehicle repair is his single most important concern. He also completed a recall repair when I forgot to ask. I hope he never leaves.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes