Morries 394 Hyundai
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Letting everyone know.
Written by 05/21/2014
onTry to keep this as short as possible, very dissatisfied. I bought the drive happy promise and yes you have to purchase it. Went past the 7 day 300 mile return but still had the exchange so that's what I did. I brought my 14 year old daughter with me to pick a different car. The sales person Robert (Rob) M.
was very rude and disrespectful. I picked out a car at another Morries dealership. Brought the car to Morries394 as instructed. Through the exchange process I mentioned the turn signal light was out on the new car I picked out. Rob said "You will have to bring it back to the other Morries store after we're done, to have it fixed it's not our car." I said "Are you serious, what about the buy happy?" He said "It's not our car." I said "Wow I wish I had a different sales person." He gave me a dirty look and said "IF YOU CONTINUE TO BE A DICK I WILL HAVE YOU THROWN OUT." I said "what do you mean?" He said " your being rude."
I said " You were rude first. What happened to the Buy Happy Promise? All lights are fixed for free for the first 6 months. You said I have to take it back to the other dealership after were done." He said " You should of got that fixed before you took it. IT'S NOT OUR CAR." He got up and left. My daughter was scared and wanted to leave. After several hours we finished the paper work, just before they closed.
We left without getting the light fixed. He left a lasting impression on me and my daughter. We will tell everyone about this experience. And if anyone has any questions please feel free to contact me.
[contact info removed]
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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avelick on 07/03/2014
Dealer Response
Sorry about your experience Jay.
I will discuss this with Rob.
Aaron Velick
General Manager
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