Land Rover Minneapolis

I've been looking at cars for a number of months. One of my favorites have always been Jags. The Mrs and I decided to take the XJ for a test drive. We were greeted politely by a Rover saleman who told us he would get a Jag salesman. The Jag salesman was not as interested. It took me FOUR times of mentioning I wanted to take a 2004 XJ8 test drive before he would acknowledge it. He ws a little rude in the car when I asked him questions. Also, the test drive was only about 5 minutes up and down the interstate. When we got back I said I wanted to try an older XJ to see the difference between the older models and the update that started in 2004 - the one we just drove. He said, "are you interested now or not, because we are short handed and I don't want to waste my time." This is seriously what he said!!! Now, let me be clear. The Mrs. and I are cleancut decent looking people. We earn into the six figures and can easily afford the car. We also were not rude in any way. I didn't see any customers on the lot and when we went inside there were no customers there either. Just salespeople standing around. We were both insulted and asked to see the general manager - Michael Jensen. He bascially told us it was our fault for misunderstanding the salesman and they have "never" had any trouble ever before. As a salesperson, I can tell you he used all the usual uncaring lines that I have come to know having been in the business. He also tried to use the "you are insulting me" routine that salespeople try to use to disarm unhappy customers. I knew that nothing would come of this and just basically sat there waiting to leave. I later found out this is a Rudy Luther dealership, that ironically, we bought our RAV4 at one of their Toyota dealers. I decided to contact the "director of operations" and after letting us stew for a day, all I got was a "what do yo want me to do" "it's your word against his" routine. Then he proceeded to try to sell me. Insulting to say the least. So there you go. If we were treated this way before buying, I can't imagine what service would be like later. Jags already have a questionable quality level, you'd think they would be happy to see us. THe Lexus dealer is right down the road.