Customer Reviews of Vyletel Buick GMC
Amazing service buying a new car!
byon 02/09/2024
The Vyletel dealership continues to exceed my expectations with their service. Especially Brian Jones, who helped me purchase my new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing service buying a new car!
byon 02/09/2024
The Vyletel dealership continues to exceed my expectations with their service. Especially Brian Jones, who helped me purchase my new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change & tire rotation
byon 04/03/2023
As usual, these tasks were performed quickly and neatly, and the car was returned washed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor salesman ship
byon 03/16/2020
I had been in tough with John Dallaire about a terrain or encore... I had mentioned how great the Feldman Chevrolet deal was on tv. And wondering how close vyletel could be on a terrain. I totally understand the terrain is more money than the equinox. But the feed back I got from John, was enough to turn me away completely. No sales associate should completely badmouth another dealer and use “BS” . That’s so extremely unprofessional. I’d much rather go out of my way to Feldman. And see what they can do. Just thought I’d let you know. I have liked vyletel for many years but decided to take business else where. Poor sales tactic..
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Rude customer service
byon 02/26/2020
Horrible service department!! Made an appointment on a Monday at 1:30pm for an oil change, possibly a new battery, and to have the parking break fixed (there was a service bulletin regarding a common electronics issue). We had to call for updates, received excuses for delays, and didn't get the car back until Wednesday afternoon. Despite the now working parking brake, there was damage to the console around the parking brake button and the button itself was cracked!!! We absolutely did NOT bring the car in with those damages. The service manager was rude and aggressive, adament that they did not cause the damages and refused to take responsibility. We were left with no recourse in a he-said she-said situation so we now, after two days in their care, have a cosmetically damaged vehicle. What a terrible experience all around.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Vyletel Buick GMC is a family run business. It has been serving the community for over 40 years. Our dedication to excellence in both sales and service is our focal point. We truly treat you like family.
Most of our staff have been with our company over ten years and several have been with us over 30 years. Conveniently located in the heart of Sterling Heights close to I-696 and M-59 and The Van Dyke Expressway(M-53).
Come visit our customer lounge and enjoy freshly brewed coffee and complimentary donuts, along with various soft drinks and bottled water. Free wi-fi allows our customers to surf the web or catch up on work. Our Shuttle service and free loaner vehicles are available for service and body shop customers. Whether you book an appointment on line or call it in, we are confident you will enjoy your experience at Vyletel Buick GMC.
Access to the owners and upper management is a promise. Please feel free to come in or call anytime with questions or suggestions.
1 Comments