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Sterling Heights Dodge Chrysler Jeep Ram


40111 Van Dyke Ave, Sterling Heights, MI 48313 (map)
Today 8:30 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Quick to be very unhelpful
Written by jld1987 on 02/13/2016
I visited the dealership right at open a few mornings ago. I had already done my research and had 2 used vehicles picked out that I was interested in. I had sent an e-mail inquiry about one early in the week and spoke with a salesperson on the phone. He was very friendly in person, but when we sat down at his desk I started to try and explain my financial situation and find out my options. I came prepared with my credit report and wasn't ready to submit to any pre-approval until I had my questions answered. He rushed to tell me that he needed to do a quick check to see what he was working with, so regretfully I accepted, gave him my info. He came back was quick to tell me that he couldn't help me get approved. He started to explain in basic terms how car loans work and before he could finish, I assured him I knew what a subprime loan was and thanked him for his time. He didn't give me the opportunity to explain that I was putting half down in cash on the vehicle I was interested in. I felt like he assumed I was uneducated and not worth his time. I went to the Ford dealership across the street and was APPROVED for the same model vehicle I had originally inquired about, and was treated with respect from the beginning, before we even started the approval process. And the "quick check pre-approval" the sales person ran at your dealership was indeed a hard inquiry, upon checking my credit report again today. Thanks for sending me to a competitor who helped me with my purchase.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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