Barber Ford
Customer Reviews of Barber Ford
Barber Ford
byon 03/13/2024
This is the second vehicle purchased from this dealership and this experience was even better than the first. This was all due to the hard work and diligence of our salesperson Lindsey DeRoo. She worked very hard to find us absolutely the best deal for us. We are very happy. The finance person, Dale Uthe made some good suggestions and helped us out quite a bit. We are Seniors on a tight budget and these two people treated us with respect, kindness and lots of friendly attention.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Barber Ford
byon 03/13/2024
This is the second vehicle purchased from this dealership and this experience was even better than the first. This was all due to the hard work and diligence of our salesperson Lindsey DeRoo. She worked very hard to find us absolutely the best deal for us. We are very happy. The finance person, Dale Uthe made some good suggestions and helped us out quite a bit. We are Seniors on a tight budget and these two people treated us with respect, kindness and lots of friendly attention.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great 2023 Escape
byon 10/29/2023
The process was wonderful to identification of options to keeping informed about delivery and then actual taking the car. Good job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Mustang Mach-e Purchase
byon 09/12/2023
Everyone at Barber Ford treated us like family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2022 F150 Lariat
byon 08/12/2023
I was treated very well in purchasing my vehicle, there is no pressure to push you into buying a vehicle from the dealership. I really appreciate Pete and Kurt .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Front driver side noise
byon 08/07/2023
Had to wait a bit for an appointment, but once the car was there, they found the problem and informed us of what the fix was and that our insurance would cover it minus the deductible. They also did a multi point inspection and washed the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service - Barber Ford
byon 07/27/2023
Fast and efficient reception, comfortable waiting area. I appreciated the covers put over interior components and the washing of my truck
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience with Lindsey
byon 03/20/2023
I went into Barber Ford originally looking to get into a lease on an SUV. I was working with Lindsey on this and she was great about getting me all the available options based on what they had available and what they could get into. None of the leases were the right match for what I needed, and I asked about a 2020 ecosport I saw for sale used on that side of the lot. It was near the end of the business day with a snowstorm coming, but she didn't make me feel rushed at all. I ended up putting a down payment on it that night then coming back the next day to get the financing and everything all set on it. Lindsey and everyone else at Barber Ford were amazing to work with and made what could have been a miserable experience quite pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
SYNC Upgrade
byon 02/23/2023
When we made the appointment to have this and a map upgrade to our 2019 FLEX we were told it could take hours to complete. We dropped the car off and went to breakfast. When we returned the work was already complete which was just over an hour. We were very pleased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service appointment at Barber Ford in Holland Mi
byon 02/23/2023
Excellent Service .. efficient check in.. all went well
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kudos to Barber Ford
byon 02/02/2023
Had a battery issue and/or on board computer issue which resulted in a malfunction with the start /stop function on my 2019 Expedition. Dealer move quick to get work done before the 3 year warranty expiration, which I really appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
crappy service
byon 01/27/2023
I checked in before my scheduled time. Gave my key to the attendant outside, per the instructions of my service agent. After 40 minutes, i went to check the status of my car, only to find out, no one bothered to tell the service people, my car was ready for my oil change. I sat there for 40 minutes, thinking my car was being serviced, bit in fact, it was not. The service agent forgot, and never got it in on my scheduled time. I will be going to Walmart from now on. It clear to me, that Ford has no damn clue as to how to provide proper customer service. Ford cars pretty much Suck!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
oil change and warranty work
byon 01/04/2023
this was the second time that i dropped my truck off and it wasnt ready at the end of day and i had to go back the next day to have them finish up the job
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Service
byon 05/30/2022
The servicing of our Edge was fine. The thing that would be nice is to see the time it take to service be shorter. I make an appointment and always arrive a little early in hopes of getting quicker service. I my opinion, an hour plus for this service is excessive!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Barber Ford
byon 05/08/2022
Totaled 2020 Escape—being a one car family—that had to be replaced. Lindsey and Dale helped us to our new 2022 Edge. A seamless experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Maverick
byon 01/19/2022
Assume experience friendly staff very helpful and no pressure just a good honest sell.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Problem solved
byon 01/20/2020
I had an "issue" with the front suspension on my Lincoln MKS that wasn't bad enough to make diagnosis easy. But Scott took a drive with me and got some ideas and figured it out. Marisol helped with warranty coverage and now I am riding in quiet and comfort again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
No, not a minivan!
byon 01/01/2020
We have a 3 year old and soon to have twins so with great lament it was decided. A minivan would be a must. Barber Ford happened to have the exact van my wife was looking for. We were from the north, a few hours away and when we finally arrived (there's always complications). The vehicle was ready for delivery. It was everything as described. What a great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 07/23/2019
Barber's Service Department is phenomenal. I always appreciate their attention to my needs, working within a schedule, and getting the job done fast and done right.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome work, Barber Ford
byon 05/23/2019
Barber is the best service department I have ever experienced. They bend over backwards to make sure you are taken care of at the least inconvenience to me. Keep up the great work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 03/22/2019
Great service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
15,000 MILE MAINTENANCE
byon 03/21/2019
Friendly and quick service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
