LaFontaine Cadillac
Customer Reviews of LaFontaine Cadillac
Ruined my car
byon 08/21/2022
Brought a car in for an oil change. Someone spilled coffee with heavy creamer on the seat. No one else drinks that in this car. A few days later the odor is unbearable. When contacting the dealership, the response was basically no they did not and we were wrong. After trying several things the car is almost un-driveable, due to the odor. At no point has any attempt been made to make this ok. This is a Cadillac dealership and you would expect reasonable service. There is not. I will never return to this dealership for anything ever again. Beware they don’t care about you or their quality.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
My XT5 Purchase
byon 02/29/2020
Everyone was kind, considerate, responsive and experienced. They took the time to show me different options and I did not feel rushed nor pressured. They worked within my budget and timetable. My salesman, Handsome Glover, was great to work with. Very patient, reliable and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 01/04/2020
Great experience,and seem like this dealerships really cares for their customers
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 07/07/2019
Great service vehicle did in a timely manner an service asked me did I have any other questions or issues need to be addressed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lafontaine Cadillac
byon 06/30/2019
Everyone at this establishment was very professional and willing to help in any way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Routine maintenance
byon 06/25/2019
Timely and friendly service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent experience
byon 06/19/2019
Henri and John made our buying experience painless and excellent. We would definitely recommend LaFonatine to anyone and everyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 06/06/2019
We had a great experience leasing our new vehicle. Everyone was very friendly, honest and made the experience enjoyable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
John Arabucki
byon 04/15/2019
I can't figure this one out. I had a problem with my climate control. Tha drivers side was hot ,the passenger side was cold. Service reflashed the computer and it worked fine. Some time later it started again. I was more than a little put out. When I took it back, I was given a brand new loaner car. A day or so later I got a call saying that a mechanic found the problem by putting a camera down all of the vents. Smart on his part. Get a load of this. My car is a 2018 Cadillac XT5. The rep found an ink pen in a vent that was blocking a heater door from functioning properly. I am in my 70's and have owned cars for over 50 years and have never heard of this. I do have some pens in my console but that is where they stay. My wife was only in the car once before she passed and then the only other passengers were some friends I took to dinner one night. What I am trying to say is when I was told about the problem all I could think of was "This can't be a warranty issue". I know I did not do it but then again they didn't do it either. I couldn't argue the financial aspect of this. My service rep said that they would cover the cost as a good will policy. Do I ever owe them my gratitude. I was treated with respect even when I was mad.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lafontain replaced my QUE screen
byon 02/15/2019
Lafontain replaced my QUE screen. It took about three days, because they had to order it, but I was in no rush. Thease QUE screens are expensive, and so is the labor to fix them. Maybe its because I have certified pre-owned car that I only had to pay a $50.00 deductible. It cost a lot less than I expected. I was happy. And they washed car before they gave it to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/05/2019
Rich provided quality service . Very happy with the work that was done and for sure I will go back for future services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Superior Service
byon 12/01/2018
As always, I received superior service on my Cadillac. This is my 7th vehicle from LaFontaine (5th Cadillac)!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Replace trim part on car
byon 10/26/2018
Drove 45 minutes to get to the dealer and waited 20 minutes in the customer lounge and was told the part that had been ordered came in damaged and it had to be reordered.. why wasn’t this done before I made a wasted trip?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Department screwed me big time!
byon 10/23/2018
After I bought a used Denali in 2017, I decided to trade it in for a 2018 Escalade ESV with 4k miles on it. I paid for the $20 dollar a month upgrade for the Upgraded Windshield with Rain X or whatever the hell it is. I finally get the truck and find that the windshield washer fluid doesn't come out. I make an appt at 3 pm and bring the truck back in on a Friday night. They tell me it will be around 45 mins. After 2.5 hours, I go to check and they look puzzled. A woman goes to check and that's when I see them pull my truck in to work on it. 15 minutes later the woman tells me that the tubes are crushed and asks what I did to cause this. I was flabbergasted because I obviously did not cause that. She said that she needs to order parts to fix it and that I will have to bring it back. I told her that I don't have time for this nonsense and she can send someone to pick up the truck from my house. On my drive home, I figured out that LaFontaine most likely damaged the washer tubes when they installed my upgraded window that I paid close to $600 for. Great service huh?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
New Car Purchase
byon 04/25/2013
This was the best experience I have ever had purchasing a new car. Luke F. is a wonderful salesperson. He was knowledgeable about the two cars I was inquiring about, he listened to my needs in a car and came up with several options for me to review. I was so satisfied that I referred a girlfriend and she purchase a buick regal from your dealership. Both of us purchased new cars withing 2 weeks. I will continue to support this dealership and Luke F.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing dealer
byon 01/08/2013
We bought our 2013 Cadillac Escalade from the best LaFontaine sales person Luke F. The dealership was about an hour away and yes there were multiple dealers closer but after contacting Luke we were persuaded to make the visit. This was out 3rd Escaladeso we knew what we wanted and what we wanted to pay. Luke had exactly what we were looking for parked right in front and ready to go just in case. We said write her up! We had a great tour of the facility while the paperwork was completed. WOW 2nd to none here. A cafe, salon, boutique...amazing facility. We felt like family and felt like we received the family deal. LaFontaine is our new dealership. C. Johnson-Chesterfield, MI
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great people to work with!
byon 09/16/2007
I had originally gone through a broker who hooked me up with Dave Forbes from LaFontaine. Dave and his assistant Dan took care fo everything for me. They gave me exactly what I was looking for to trade in my old vehicle. No one threw any punches or tried to pull a fast one on me. SInce I live so far from the dealership they even sent Dan out to my house to complete the deal. I actually took delivery of my new truck right in my living room. I did not have to go back to the dealership and wait around for them to take care of me. They came right out and set everything up for me. Dave handled a good deal of the sale through email with me too. He was prompt at replying and took a lot of time with me after the sale was done. I HIGHLY recommend LaFontaine and Dave Forbes for anyone that is looking for a new GM vehicle! I cannot say enough good things about them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments