Customer Reviews of Hank Graff Chevrolet
Great dealership!
byon 12/28/2023
We bought our 2024 Chevy Silverado from Hank Graff. Our sales person was Christian Thwing and he was wonderful! We never felt any pressure and when we changed some features along the way he was always so kind and helpful. Christian helped us through the buying process and kept us updated as to the progress of our vehicle in production. We are thrilled with our new truck and so happy with the service we received from Christian and everyone at Hank Graff.
Great dealership!
byon 12/28/2023
We bought our 2024 Chevy Silverado from Hank Graff. Our sales person was Christian Thwing and he was wonderful! We never felt any pressure and when we changed some features along the way he was always so kind and helpful. Christian helped us through the buying process and kept us updated as to the progress of our vehicle in production. We are thrilled with our new truck and so happy with the service we received from Christian and everyone at Hank Graff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil Change
byon 11/14/2023
Oil change and tire rotation, fast, easy and timley.
Very helpful staff
byon 11/14/2023
Jason P was very helpful and understood why we needed the truck so fast
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Top Notch!
byon 11/14/2023
Shayna was extremely helpful and courteous in helping me through the process of getting a 'Certified' Used car repaired.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2018 Silverado 4x4
byon 11/14/2023
My recent service was quoted at $1,200 to $1,400. The actual was $1,153. Rodent had chewed through wiring and connectors, causing check engine light to come on. After repairs, everything works.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Painless service
byon 11/13/2023
The service department associates were all friendly and professional. Gave sound advice were my truck was concerned. I will return for future maintenance needs. Dave
Great car services
byon 11/12/2023
I got an oil change and the crew was super friendly and got the job done as quick as possible highly recommend going here for any car services needed!
Warm bagels and a housecat!
byon 11/10/2023
Always a great experience. We have been seeing Ryan Moore for years and he is always so helpful, thorough, and caring! Been with Suski for 15+ years. They are like family to us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2018 Silverado
byon 11/10/2023
Got a fair price on my 2018 on Hank Graff Used Car lot. I love my truck. They showed me the car fax and it was clean. However, I later found a broken tab on the headlight assembly. I believe there was minor damage to the front when the truck was traded in. Didn't show on the car fax.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service
byon 11/10/2023
Great service, very friendly, and helped me shop and gave options and explanations to everything. Workers were not just looking for a sale they were very helpful and genuine!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great customer service!
byon 11/09/2023
They offer a great selection of services! Parker and Cody got us in and set up!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
They are just ok with service
byon 11/08/2023
You don’t wait too long that’s a good thing. 👍 My paperwork said they check tire pressure but they did not. 👎 Really bad thing is that they allowed 3rd party contractors to be there and take advantage of your insurance example: the chip repair guy To me this is a real scam. My insurance will paid for a whole new windshield with my deductible only $100 n he said he will do it for $75 but didn’t specify on doing what. Stay away from them “auto glass Davison “ I paid him $75 for small repair on my windshield. As soon as you get out of your vehicle that guy will be there.
Great fast service
byon 11/07/2023
Great friendly service.
Got what I paid for
byon 11/05/2023
Oil change with tire rotation deal not honored. Paid full price for both services instead of the combined price. I called afterwards and the service desk told me there was nothing they could do. After my tire rotation, my tires were left at 30 psi, not filled to 35 as the work ticket said. I got what I paid for, but wasn’t thrilled about my experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
Chevy
byon 11/03/2023
Very friendly and patient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2015 Silverado
byon 11/03/2023
A really good experience. They got me in and took care of my truck in a timely manner. I like the video of the work process and progress. The courtesy pick up was great also!
The Best Service Team in Michigan
byon 11/02/2023
Victor was my service rep. He was friendly, knowledgeable, and professional. He kept in contact with me to let me know the status of my vehicle and sent a shuttle to pick me up when it was done. What else can you ask for. I love coming to Hank Graff. I have had four cars serviced here over the years and I actually bought two vehicles from Hank Graff. I love the service here and would definitely recommend them to any friends or family. Thanks for the excellent work guys.
Oil change
byon 11/02/2023
Waited over 2 hours for oil change and rotation even though I had an appt. Then they found a bad tire preceeded to put it on the front of the car, then had to wait on that. What's the point of making apps if you have to wait that long????
Perfect service with a smile!
byon 11/02/2023
Made my appointment for oil change and tire rotation on Wednesday morning, had an opening at 1:15pm later that day, rolled in and was treated like royalty, had the car back to me in 40 minutes with a thank you and a smile to boot! My bill was $20 less than Todd Wentzel GMC, with the tire rotation and I didn't have to drop it off for half a day!! Great Job Hank Graff Service Dept!
Todd Bailey is the man
byon 11/02/2023
Todd Bailey is the best salesman out there . He has put myself and all my family into several vehicles. And is always going above and beyond to make it happen!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great dealership
byon 11/01/2023
Very professional and courteous at all times. I have purchased four vehicles from this dealership and will continue to purchase from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The Graff family has been in the automotive business since 1914. The reason for our longevity and success is that we are in the “People Business”. Whether we sell Fords, Lincolns, Mercurys, Chevys, Buicks, GMCs, Cadillacs, Pontiacs, Oldsmobiles, Chryslers, Dodges, Rams, Jeeps or tractors the most important part of the equation is people. Our employees have been and will always be our greatest asset. Every partner in the Graff organization has come from within. Hank has always said, “treat your employees like family.”
And if our employees are our greatest asset, our customers are our greatest responsibility. We strive to provide excellent service with honesty and integrity for every customer every time. Our credo is simple “Do the right thing.” We hope to serve our communities and new communities in the century to come. And if you see Hank in the dealerships with a yellow legal pad making “To-Do” lists for the General Managers, grab a coffee and have a chat!
1 Comments