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Hank Graff Chevrolet


800 N State Rd, Davison, MI 48423 (map)
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Sales Rating
Recommend:
Yes (58) No (3)
Service Rating
Recommend:
Yes (90) No (5)
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Dealership Sales Review

1.7 out of 5 starssales Rating
They'll tell you that it comes with a warranty....until you need to use it.
Written by nnagy82 on 06/25/2010
I purchased a used vehicle from Hank Graff Chevrolet on April 23, 2010. The vehicle I purchased came with a 45 day, 1500 mile warranty. During the first 30 days of ownership of the vehicle I noticed that the CD Changer stopped working and that the vehicle leaks water into the cabin during a rainstorm. I contacted the dealership well within the 45 day 1500 mile warranty grace period and spoke to my salesman who basically told me to go fly a kite. I continued to complain to the dealership which continued their stall tactics. Finally almost two weeks later after my original complaint an "acting manager" called me. I expressed my disappointment with the issues with the vehicle and how it has been handled so far. The "acting manager" starts telling me how the vehicle is only covered for 45 days and 1500 miles and wants a picture of the odometer from that day, now that the vehicle is out of warranty. I send them the picture of my odometer, and never heard another word. No answer, no returned phone calls. I have filed a complaint with the Better Business Bureau and will NEVER do or recommend anyone to this dealership.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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