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Parkway Dodge Chrysler Jeep Ram

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Parkway Dodge Chrysler Jeep Ram
21560 Hall Rd, Clinton Township, MI 48038 (map)
Today 7:00 AM - 5:00 PM
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Dealership Sales Review

5 out of 5 starssales Rating
Excellent Sales Experience
Written by Trubright on 09/26/2016
After visiting a few Chrysler dealerships and becoming frustrated, I did my research and decided to purchase my new Jeep Cherokee from this dealership. Susie Ruzza was my salesperson, she did a phenomenal job! Susie made sure all my needs were met, and her communication tools were punctual and effective. I would highly recommend The Chrysler Parkway dealership. Make sure you ask for Susie, she's the Best!!
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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windmera on 06/22/2017
Ruined the car buying experience! Went to purchase a new Renegade with Steven Salman - thought he was friendly so even though I was talking to several other dealers, I decided to return to him since he was my first test drive. We worked out all the details, finance was a breeze, and it went downhill from there. After agreeing and signing, My trade-in was appraised and all was set. I ran home to grab the title so he could call me and say I didn't qualify for one of the rebates that would be an extra 1500. Ok, no big deal. I return with title only to informed that the interest rate he quoted me went up a pinch. Ok, no big deal. On my way home again, since I opted to go with my bank, I lose a $500 rebate. I complained and said this was making me unhappy. He talked with the General Manager and was able to offer me 300 back. I thought ok he is trying. I called and cancelled the insurance on my car and placed on the new car as he requested per the VIN number he provided. I was told my car was being driven up from OH and would be here the next day, two days at most. No call came the next day. No call came the 2nd day, so I called to see the status of my car only to be told there is no car. Sorry. They can try and find me another one but it might cost more. You mean to tell me you had me place insurance on a car you didn't even have secured? I was so mad and said just give me back my title and deposit. I was told they already cashed the deposit and no one was there today to write a check, I would have to wait a day or two. This whole experience has been a nightmare. This my first time ever buying a NEW car rather than used and this place was simply horrible. Beware!!!!!
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parkwaycdjr on 09/28/2016
Dealer Response
Thank you for taking the time to share your feedback! We truly appreciate your kind words about Susie and will be sure to pass them along. She is an excellent saleswoman and we are lucky to have her. Thank you for your business!
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