Westboro Toyota
Customer Reviews of Westboro Toyota
Sales manager Dean Russo is extremely rude.
byon 12/07/2021
Because of current car market conditions (end of 2021) they treat their customers very poorly.. absolutely the worst car buying experience ever. I wish I had spent my money else where. Avoid at all cost.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
AVOID AT ALL COSTS!!
byon 08/01/2019
A complete and utter nightmare through and through. My salesman Alexander was, to put it nicely, incompetent. He barely understood the basics of the product he was selling, and had a very awkward demeanor. Regardless, I settled on a dark gray Rav4 and signed a deal. When I returned a few days later to pick up the car, they had the WRONG VEHICLE all set for me to take (different color and mileage). Instead of apologizing for their monumental mistake, they tried to convince me to take this other car, which I did not test drive or see before. Due to their unbearable unprofessionalism and rudeness, I decided to cancel my purchase. I did not feel comfortable conducting business with that group of [non-permissible content removed]. The cancellation process was long and arduous, as it required multiple back-and-forth conversations to satisfy the outstanding loan and de-register the car (the wrong car) which was processed in my name. Our financial consultant (a generous title) Travis, and sales manager Bob Blaisdell acted as the ring-leaders of this unfortunate affair. They took no ownership for their inexcusable blunder, and seemed to deliberately build obstacles to make matters worse. I finally was able to remove my name from the car's registration, and have the loan satisfied SEVERAL WEEKS after the initial debacle. At that point, I had brought my car-buying business elsewhere. Whatever you do, avoid Westboro Toyota at all costs: they are incapable salesmen, [non-permissible content removed]. Take your business elsewhere, you'll be glad you did!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
awesome
byon 07/15/2019
I had been to a few dealerships before going to Westboro Toyota. I was not very happy with the sales people from the others. I sat down with Sebastian from Westboro and was very pleased with the way he handled the sale. We were able to talk to him and not be pressured like the other dealerships. We appreciated working with him and the rest of the staff. I have already recommended Westboro Toyota to a number of friends and family. Thank you AL
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
leaving the customer out of "customer service"
byon 07/15/2019
Terrible dealership to work with. They did not communicate status or next steps at all. They never called me except to ask for the down payment before the car was ready and to ask me when I was picking up the car a half hour before they had promised it, which was actually the day after they had originally promised it. It still was not ready.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great experience
byon 02/03/2018
Great place to do business. They're upfront about the way they price their vehicles and everybody there is friendly and helpful. I would definitely recommend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Just leased my second vehicle!
byon 10/18/2017
I fell in love with Westboro Toyota a few years ago when I leased my Toyota Tacoma! Exceptional service! I recently came back and leased a Camry! I will absolutely be back!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Terrible customer sercvice. :(
byon 09/20/2017
HORRRIBLE EXPERIENCE!!! DO NOT BUY FROM THIS DEALERSHIP!!! Bought a used Sienna for over $25k, broke down and wouldn't start after less than 2 months after we bought it! Brought it in for service and was told there was "nothing wrong with it" after waiting at the dealership ALL afternoon with 3 kids under 4 yrs old. Next day out running errands and again it won't start! Brought it back again and they kept it for a whole week just so they could replace the battery?!! Manager JOE CEFALO told us he would reimburse us for the rental we got on our own (allegedly the dealership had no rentals available). Now he has not answered my email or calls seeking reimbursement which he suggested and said he would cover for our inconvenience that was the dealership's fault! First and last experience with this dealership. TERRIBLE CUSTOMER SERVICE at this dealership!!! Do yourself a favor and keep on driving right past this dealership to one of the several others very close by!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Aweful management
byon 08/19/2017
Worst dealership experience of my life HANDS DOWN!! My wife and I were looking at purchasing a new CHR and trading in her Ford. I realized what we were looking at getting for the car was an aggressive trade in, but the person I spoke to on the phone (who took 3 days of me calling in for updates to get me so much as a rough number on the car) seemed optimistic. When we got there we were told to ask for the manager who would sit down and talk to us. Someone else took that job and while we were trying to get an official trade in number on her car, the manager came out and talked to us. He insisted that we test drive even after we told him that we had already done so elsewhere, he kept saying that we would learn something as though we didn't do out homework on the car. After looking over the trade for 20 minutes, I became a little impatient, so I walked to where the car was being assessed which was in plain sight and they proceeded to pick apart everything as though I drove straight from a demolition derby in which I had just participated. Walking back in and speaking with the manager he would not even make eye contact and have short curt responses to my questions. 15 minutes later they came to us with a trade in of 30% of what we were looking for. At that point I was done. Myself,my wife, my in laws and I walked out immediately and the manager and several other salesman stared at us, shook their heads and pointed as we left. Not so much as a single common courtesy was extended. Each and every person I spoke to should have been a red flag. The following day, we went to another toyota dealer and purchased the car, we were given more than double what we were offered as a trade in here. I will spread the word to all I know to stay away from these rude bait and switch artists.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Professional and knoweledgeable
byon 05/13/2017
I went to Westboro Toyota to look at the Camry and Rav4. My sales rep Linda took the time to go over both vehicles so I could make the best decision! She was patient and knowledgeable! Highly recommend visiting and when you do ask for Linda!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales Review
byon 05/07/2017
Those of us who love Toyota's, sometimes say the car sells itself. However, salesperson Linda K. was so helpful and friendly, it made the shopping experience a genuine pleasure. She has the perfect balance of knowledge and great personality. I will certainly recommend her to my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Lucky they had the vehicle I wanted...
byon 04/01/2017
I test drove a car I really liked. I was ready to buy it right then and there. They said they could not sell it to me because they did not have the paperwork ready, so I put down a deposit. After 1.5 months of waiting and having frustrating conversations with them, they finally got the paperwork done. I asked them if they could give me a rental or help me out somehow because I put a big deposit down and I was afraid my car was going to die. They said they didn't have any available, I dont really believe that. The sales team and financial department were professional and got me a good % on my APR. It was the waiting for WHOEVER to get their paperwork done correctly. They did compensate by giving me some money off. I think it wasn't enough... With that said, I love my vehicle and wouldn't trade it. When I took it in to get maintenance done, the suppose of "new" tires they put on it were very warn. I found out by looking at the tires that they were 3 years old, not "new". It seems the "new" Goodyear Eagle tires they put on were complete junk. About 4 months later one ended up popping and they didn't help me out with ANYTHING to do with the tires. Really frustrating... It's nice that they have a cool and efficient waiting room with wifi and they clean your car for free but, I would never go back to them for any service! Just an OK experience with them. Lucky for them they had the exact vehicle I wanted and was willing to put up with them....
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Love my new car!
byon 11/28/2016
I recently purchased a 2017 RAV4 from here. From the beginning to the end the entire experience was great. The staff at the dealership was very helpful and genuinely friendly. Bryan from sales was great with helping me pick which car was right for me on the budget I had. It's the first time I bought a car that I got every thing I wanted without any regrets. This is my first time buying from here but it won't be my last. They go above and beyond to make the customer happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent All Around
byon 05/13/2016
I purchased my first Camry at Westborough Toyota in 1989. I also bought a 2000 and I am now driving the beautiful 2016 SE. Can't say enough good things about this dealership. Everyone is friendly and service has always been excellent. Today though they went above and beyond. I'm driving the 2016 to Texas tomorrow and needed my key programed to open all the windows remotely. I didn't have an appointment so I had to leave it and return to work . No problem, they gave me a ride to work and dropped the car off 1 hour later at my work knowing how busy I was. Friendly, great prices, knowledgeable and exceptional service is what Westboro Toyota is all about.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great sales experience
byon 10/20/2015
I stopped in one day looking for a Rav4 and ended up working with Andrew. He was very helpful and knowledgeable of the vehicle, best part was that he didn't pressure me or push me into anything. I felt very at ease working with him and he took the extra time to make sure that we talked about what was needed in a vehicle. I plan on referring people I know to this dealership and to ask for Andrew. Thank you very much for all your help!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Better than good
byon 02/07/2015
7 years ago I did not have a positive experience here. I decided to return due to a great price on a used RAV4. My experience this time was overwhelming. I was greeted as soon as I walked in. I was directed to a person that could help me (Paul) and he was a friendly as can be. Others, knowing I was being helped still approached us (my wife and I) asking if we needed anything to drink or a snack. I understand that some may think, they are only trying to sell me a car, and yes that is what they are there for, but everyone went beyond what I expected and made me feel good, even if I was just looking. I was not just wasting their time because I wanted to kick tires and look at prices. They made it clear, they were there to help. I told them what I was looking for and my budget. There were no pressure type sales for different or higher price items. At one time I was looking at a more expensive vehicle and Paul was more than happy to sale it, but advised that with what I told him I was looking for, that may not be the vehicle for me. He was right and I would not have gone with or or been happy. He truly was there to help me. I had come with a pre-approved loan and Bob was able to get a better deal in about 15 minutes. It was late and a very cold night, but all were happy to stay while I took my time deciding what I wanted. When I was finished, Luiz when out of his way to thank me for my time. I will come here for my next vehicle, my service and will tell others about my great experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible Sales Staff - Arrogant/Uninformed
byon 10/27/2014
I drove an hour to check out a car I was truly interested in. When the documentation fees for it brought the list price up by $495, I immediately questioned them. I was told this fee was a "state law." Just days before, at a dealership in Lynn the only documentation fees were a more reasonable $245. The $495 was not standard and my salesman got very short with me when I questioned him. When I tried to bargain to get the list price lower to offset the high doc fees, my salesman went to his manager, and then returned sticking firm with the full list price plus the outrageous doc fee on top of that. When I offered a higher bid, against my better judgment, the salesman snapped, "I thought you wanted to buy this car?" Truth is, I did, but I had to walk out. Throughout the entire meeting, all my salesperson did was hand me the keys to the car to test drive, and then push the form to pay a deposit in front of me. He offered no information, and asking questions was painful, as I'd get one-word answers and again pushed towards just signing the deposit form. Since I live in New Hampshire, I had some questions about how to get the car registered and with plates so I could drive it home. Rather than putting me at ease, the salesman was condescending and said they "would handle everything" and told "I was getting ahead of myself and had to buy the car first." I was pre-approved from DCU with a cash deposit in hand, but since I couldn't get the price or answers I needed, I left. On another note, the person who would have talked with us about financing seemed friendly. We only met him by mistake because he came over thinking we were waiting for him after the salesman disappeared for 20 minutes before returning to say he could only offer list price plus a $495 doc fee on top of that. A horrible waste of my time. Again, I was pre-approved anyways for rate they couldn't touch, so any talk with the finance guy would have been only to up-sell me, in reality, anyway.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Dishonest -- Avoid!!
byon 09/06/2014
Avoid sales department like the Ebola virus! especially if you're a woman trying to purchase a car on her own. I went in on a Monday to lease a car. I arranged a deal with the salesman that I was pleased with. I went back on Wednesday to finalize the deal, and everything had changed. Now the car was going to cost $70 more a month and they wanted an add'l $1,500 down. Apparently, the "fine print" that was not revealed to me was that only Tier 1+ credit clients could get the deal; my credit score was 750 (Tier 1, but not Tier 1 plus), This was the exact opposite of what I was told on Monday--I was told the deal was available to Tier 1 and Tier 1+ clients. . Also, add'l fees were added in to the agreement, ones that I had explicitly asked to be detailed for me on Monday. I still had the paperwork showing the numbers the salesperson wrote down. The Sales Manager then came over to "explain" things to me. He was immediately condescending and hostile before I could utter a word. He stood behind the desk and leaned over to where I was sitting, putting himself right in my face. He snidely told me, over and over again, that all the terms were explained on the Internet right there for me to read. "They're right there! Didn't you read them?" I told him I was going by what the salesperson told me--I even showed him the paperwork where the salesperson wrote down the details of the agreement. He said the salesperson was wrong and again told me that I should have read what was on the Internet. His attitude was so unexpectedly arrogant and patronizing that I asked to speak with someone else. He said there was no one else; HE was the sales manager. I said I wouldn't deal with him further so he'd have to find someone. Next the Finance Manager, Bob, comes over. He was even worse than the salesperson! He even implied that I was tried to scam THEM (since when does a dealership ever get the raw end of a car deal?). These two men seemed to take pleasure in bullying me and trying to intimidate me into taking the deal they were offering. They didn't even try to work with me to arrange something workable; it was all "take it or leave it" despite what the salesperson had told me about fees and financing. I took my paperwork and left. I contacted both the owner and general manager. No one ever got back to me. Owner promised to "look into it" but never did contacted me. I would never deal with this dealership again, and you shouldn't either. I had to give one star to publish this review, but if given the choice, would give the highest negative rating possible.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Good internet buying experience
byon 05/29/2014
Used Edmunds.com for 5 dealerships to get quotes on a Camry LE. Two responded within 24 hours including Westboro. Asked for an itemized list of included items and received an answer within 24 hours. Brought the quote to Westboro and they honored it and I bought the Camry. Drove the Camry 800 miles in the first week and it drives beautifully! Miles per gallon slightly above sticker on the highway. Very happy with my new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No communication whatsoever
byon 10/29/2013
Ordered a small part for my toyota on their website. After 8 days of no news I logged in, saw order was still pending. Asked for a status update through their online portal. No response for 2 days. Emailed and sent a request through their site to cancel the order due to no updates on the part. 1 day, no response. The next day they ship out the part and charge my card after I requested for the order to be cancelled (by this point I had already bought the part elsewhere). I followed all of the company's policies for communication and received no communication whatsoever. They day after I request the order to be cancelled the part ships? If this is how they treat an online customer im not surprised to read the bad reviews elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
No pressure, no games
byon 03/13/2012
I initially inquired online to serveral dealers. Michael was the first to call back. Went over the differences from 2011 to 2012 Camry. Shortly after I received a quote for the sport model with the exact options I was looking for. When I arrived he introduced to me to BB who pulled up 2 different camry's and went over the vehicles. No salesperson on the test drive was a relief. All in all I was in and out in about an hour. When I picked up my Camry the vehicle was pulled up front all set to go. Thanks.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
[violative content deleted] They are the worst!
byon 04/29/2011
Do not buy a car from these people. The salesperson lied to me about the warranties of my used car purchase and when I sent to pick up the car they said the car never included warranties and would not hold up their end of the bargain. They never apologized. Mark told me "he wasted too much time". They do not know how to treat people. I struggled to get out the door with my baby and car seat and only the receptionist offered to open the door while Mark and the rest of the sales staff ignored me. DISHONEST and INCOMPETENT (I have since heard others say the same). Don't spend your money here!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments