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Colonial Volkswagen


89 Turnpike Rd, Westborough, MA 01581 (map)
Today 9:00 AM - 5:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Bad customer service. Concealing details.
Written by poojaj on 08/07/2015
This is my only bad buying experience so far in the history of buying used cars. I bought a 2013 Beetle-sport edition. I live in Indiana and bought this car in person on May 30th. The day I bought it, my car didn't show any damage on it. When I received the delivery of my car on June 10th, it had some cosmetic damage on it. The delivery guy handed over a flip sheet to me which was signed by the dealership before the car was shipped that clearly mentioned that the damage existed when it was being shipped. When I called and spoke to the sales rep, he mentioned to me that the delivery guys are very cautious and no damage could have occurred in transit thus helping me prove my point that the damage occurred between the date of purchase and the day it was shipped. I have images to prove that the damage did not exist when I bought it which I have also shared with the dealership. It has been close to two months of emailing/following up and no one wants to own up this responsibility of the damage that occurred at the dealership after I bought it. I was asked to email the General Manager who mentioned to me that used cars always have some issues with them and I think I as a consumer had a right to know all the defects before I bought it if any existed. The issue in question here is that the damage did not exist when I bought the car and the dealership wants me to be satisfied with a response that used cars always have issues. I was happy with how they handled my out of state registration process and I give them credit for that but I cannot ignore the damage. I have a right to receive the goods in the same condition as I bought it in or be compensated for the loss which was not pre-existing. I for sure am a dissatisfied customer and cannot trust the credibility of this dealership. Also, there was a difference in the information provided for this car on cars.com versus what we were told at the dealership.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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