Long Subaru
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the worst experience I've ever had at a dealer
Written byon 12/16/2009
Things were initially going ok when I arrived, the salesman was somewhat high pressure and didn't seem to want me to look around the lot, so I test drove several cars I was interested in. Having found a car I was interested in purchasing, I sat down with the salesman and asked a few questions about trading in my current car. The salesman abruptly got up from his desk and said "I'll be right back." and returned with the sales manager. Long story short, the sales manager was so rude, unprofessional, and downright hostile to me and my wife that we ended up leaving with my wife in tears instead of purchasing a car. As I got up to leave, I informed him that if this is how they treated their customers I would take my business elsewhere. He replied [violative content deleted] you, I don't need your business! I'm already number one!" and then stuck his middle finger in my face.
This has been the single worst experience I have ever had at a car dealer, and I encourage anyone thinking of going here to check out any of the other Subaru dealers in the area first.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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longsubaru on 12/06/2010
The day to day operation of an auto dealer is one that brings many challenges. The average dealer industry wide, only closes about 25% of its prospects. Of the non-buyers it can be a result of the wrong car, the wrong price, a poor sales staff (mgmt included), a lack of confidence with the dealer, acceptable financing or a host of other reasons. We are a small dealer in a small town that prides itself on good cars, fair prices, great people and great service. Although we are human and make mistakes, we handle our issues with class and integrity. We realize that we can't sell everyone a car and we can't make everyone happy, but that doesn't stop us from trying.
Our company has been in business for over 80 years and over 30% of our staff has been employed here for over 5 years (unheard of in the car business). Our CSI scores have exceeded 95% for each of the last three years (as well as this year) and we have 1 complaint with the Better Business Bureau, which was resolved. To help insure a positive experience, we became a "one price" dealer on our used cars. All cars are clearly marked with our "one price", while online ads/descriptions promote the "one price" philosophy. Most vehicles come with at least a 6 month warranty, double the state requirement. Lastly, we spend over $800 per car in reconditioning and even more on the older cars. We want to sell the right car, at the right price without any issues.
After reviewing this alleged event with our staff and my sales manager, who has worked for me for 7 years, this is not what happened, in fact, it is the opposite of what happened. It was the prospect who used foul language and inappropriate gestures. I know that if this did happen, I would have received a call or a letter from the accuser concerning the alleged behavior of our staff, and not an online summary using a bogus screen name. I take great pride in my business and will not hire or permit employees to mistreat customers or prospects. I would ask anyone who has questions or concerns about our dealership or staff to call me at 508-943-7070 ext. 309 or email me at sbarry@longauto.com.
Thank you,
Scott Barry
Long Subaru
General Manager/Owner
Reportlongsubaru on 12/06/2010
The day to day operation of an auto dealer is one that brings many challenges. The average dealer industry wide, only closes about 25% of its prospects. Of the non-buyers it can be a result of the wrong car, the wrong price, a poor sales staff (mgmt included), a lack of confidence with the dealer, acceptable financing or a host of other reasons. We are a small dealer in a small town that prides itself on good cars, fair prices, great people and great service. Although we are human and make mistakes, we handle our issues with class and integrity. We realize that we can't sell everyone a car and we can't make everyone happy, but that doesn't stop us from trying.
Our company has been in business for over 80 years and over 30% of our staff has been employed here for over 5 years (unheard of in the car business) during which time we have sold thousands of cars. Our CSI scores have exceeded 95% for each of the last three years (as well as this year) and we have 1 complaint with the Better Business Bureau, which was resolved. To help insure a positive experience, we became a "one price" dealer on our used cars. All cars are clearly marked with our "one price", while online ads/descriptions promote the "one price" philosophy. Most vehicles come with at least a 6 month warranty, double the state requirement. Lastly, we spend over $800 per car in reconditioning and even more on the older cars. We want to sell the right car, at the right price without any issues.
After reviewing this alleged event with our staff and my sales manager, who has worked for me for 7 years, this is not what happened, in fact, it is the opposite of what happened. It was the prospect who used foul language and inappropriate gestures. I know that if this did happen, I would have received a call or a letter from the accuser concerning the alleged behavior of our staff, and not an online summary using a bogus screen name. I take great pride in my business and will not hire or permit employees to mistreat customers or prospects.
Thank you,
Scott Barry
Long Subaru
General Manager/Owner
Report