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Route 6 Automall Kia


1049 Gar Hwy Rte 6, Swansea, MA 02777 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Unfairly Treated
Written by Alexis101 on 01/10/2015
On September 6 2014 I had purchased a used 2008 Nissan Sentra from Route 6 Auto mall KIA. I knew there were issues with the rims and steering wheel controls and the dealership promised to fix them for me. What I didnt know was that there a significant safety issue they tried to hide from me. The following morning after purchasing my car I had started my vehicle to be welcomed with a blinking SRS light (airbag light). I was confused as to what this meant so I checked my owners manual. It turns out when this light comes on there is a significant issue with the safety device in the vehicle. I immediately called the dealership to let them know. They told me when my car was brought in they would check it out. A day later I went down to obtain my registration and again reminded them of the light. I told them I wouldnt be able to get an inspection sticker with an issue this big. They gave me a service date for the following week (the day I needed to have an inspection sticker by). I went in for my appointment, expressed my concern and had them look at my car. They told me it was a Nissan issue so they would have to ship it to Nissan. They did though turn the light off so I could obtain my inspection sticker. The following week my car was shipped off to Nissan from the 24th of September till the 1st of October. I was called in to get my car but was unable to take it home because the issue had not been fixed. This incident repeated itself after my car was shipped off from the 1st till the 10th. Again I was unable to take my car home and it was shipped off for a third time from the 10th to the 17th of October. I was able to bring my car home on the 17th to have the light come on a day later. That day I brought my vehicle down to the dealership and expressed my concerns and stated that my car now fit the Used Car Warranty Law which states if an issue/defects occurs 3 or more times and the car is out out commission for 11 or more days, I am entitled to a full refund. I was able to speak with the GM that day who refused to give me the time of day because he had "just come back from vacation." He wouldnt listen to what I had to say and told me to come back the following morning. I did. He again refused to give me the time of day and would not help me. From there I filed for arbitration. The hearing ended in my favor and I am entitled to my refund. Today I had gone down to the dealership (yes this entire process has taken about 4 months) to discuss the process of returning the car and getting my refund. I was told he would be using the entire 21 days they are given to settle this once and for all. I thought I would finally be done with this dealership and the car but the GM refuses to cooperate, instead he choose to be spiteful. I am a college student who has school starting in less then two weeks where I will be commuting from swansea to bridgewater. This GM would rather be spiteful and drag this out then comply with an arbitrators decision and allow me to take my money and buy a car I feel safe driving. I do not recommend this dealership to anyone.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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rt6kia1 on 01/26/2015
Dealer Response
Alexis, I am concerned with your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would appreciate the chance to talk with you more about this. Hope to hear from you soon. Sincerely, Mark Franco, GM, mfranco77@comcast.net.
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