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Mastria Mazda


1545 New State Hwy, Raynham, MA 02767 (map)
Today 8:30 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Poor Service all the way around
Written by kdksess13 on 05/27/2014
We just purchased a used 2011 Mazda 6 over a week ago. Once they dealership got our signatures on the dotted line the pleasantries ended. The car had less than $20 in gas and there were no mats in the car. When we went back to the dealer, the person in the front said that was policy with regards to the gas and as far as the mats they were probably dirty so they were thrown away and if we wanted to purchase them we could. Then a week later it was notices that the headlamp on the passenger side of the car had condensation in it and would cause the light to blow. Took if back to the dealer where they said it would cost us over $400. for the part no including labor. We are paying for a 2 year warranty on this vehicle for what?? Basically if the light lows out then we can bring it back to be fully repaired because supposedly it's not a safety issue. The car should still be under warranty from the purchase date. It is pretty clear to me that once they get the money from you they don't care about customer satisfaction at all. The car is yours and we don't care to assist you any longer. We are now going to look into trading the cars we have to see if we can get away from this dealer and company. I will never spend another dime at this company again and I will make sure to tell all who will listen.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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mastria_care13 on 06/06/2014
Dealer Response
It is unusually for a customer to have such an unpleasant experience at one of our stores. I would like to offer you our customer relations manager's number to you so we can help resolve your issue. Her name is Donna and her number is 508-802-9477
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