Metro West Subaru
Customer Reviews of Metro West Subaru
METROWEST SUBARU
byon 02/27/2024
Easy to book service date and time over the phone. Waited for my car while being serviced. It was the last of the prepaid services that I purchased when we bought the vehicle. First we were two months late and couple of thousand of miles over the suggested service interval when gettiing the service done but they comp it anyways. Inspection revealed rear brakes needed replacement so I had that done which added an hour to the wait time. Had my computer with me so it was no big deal. Been doing business with Metrowest Subaru for six years and would highly recommend for sales and service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
METROWEST SUBARU
byon 02/27/2024
Easy to book service date and time over the phone. Waited for my car while being serviced. It was the last of the prepaid services that I purchased when we bought the vehicle. First we were two months late and couple of thousand of miles over the suggested service interval when gettiing the service done but they comp it anyways. Inspection revealed rear brakes needed replacement so I had that done which added an hour to the wait time. Had my computer with me so it was no big deal. Been doing business with Metrowest Subaru for six years and would highly recommend for sales and service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
JpN
byon 04/11/2023
Customer-friendly staff. Very responsive to my concerns. VIP attention. Mike Buono is my primary contact. He is outstanding.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car Service
byon 02/28/2023
Metrowest Subaru does an amazing job of getting you in for service that is convenient for you. I go after work and they have the car ready the same night so that I don't have to worry about taking time off from work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Regular Service
byon 01/16/2023
Pleasant and timely
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ignition key getting stuck, change of assembly
byon 08/29/2022
Prompt and professional service, timely appointment. excellent after service advice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Subaru
byon 06/09/2020
This is my second Subaru purchased from this dealer. Knowledgeable, no high pressure tactics, fair price, reasonable trade and high service level. Totally hassle free, they even got me a zero interest loan.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Stellar Service!!
byon 05/26/2020
Jeff, Sam, Ron and all the hardworking people at MetroWest Subaru took great care of me! I was especially sensitive as my previous dealership was very unresponsive about renewing my lease and answering questions. At MetroWest they were right there with answers, gave me the quotes I asked for, scheduled a time for me to test drive in the midst of the COVID-19 pandemic and always followed up and called when they said they would. They were reasonable in negotiating and created a win-win all the way around. I have bought 2 cars from MetroWest in the past and so glad that I came back to them - they never disappoint!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great purchase
byon 05/19/2020
I was able to go down to the dealership and get all the paper work done while social distancing. Great place to go for a Subaru.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Sales Team!
byon 05/19/2020
This sales team was great and attentive. I appreciated their expediting my request to set up my test drive during COVID times.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Couldn’t be happier with the experience of buying my new Subaru
byon 04/24/2020
My old car had been totaled in an accident right before the shutdown occurred. Ehad at Metrowest Subaru was incredibly helpful to get me back into a car before the world shut down. It was an incredibly easy process and I love my new Subaru!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Positive Experience
byon 01/20/2020
Buying a car is a stressful event that we don't go too often. I was in need of a new vehicle and needed certain options & wanted certain options. I told the salesman, Ross Annenberg and together we narrowed down my options. The test drive was comprehensive and had me on highway like roads, ordinary streets and winding & narrow side streets. Really gave me the feel for the car. No high pressure and the pick up was awesome. Ross showed me all the different features (again) and then reached out a week later to see if I had any questions or wanted to walk through the features again. Knowing this would take time from his selling it was impressive that my relationship with Ross didn't end as soon as I signed the papers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Legacy
byon 05/20/2019
Got the lowest price compared to other dealers in the region! Kept the price that was discussed over the phone. Great staff, and quick in helping with registration process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great vehicle and sales staff
byon 04/21/2019
Very accommodating and pleasant. Made everything go vey well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MetroWest Subaru
byon 03/14/2019
A very smooth purchase of my new Subaru Crosstrek. Mike (sales) listened to exactly what I wanted. No pressure to buy anything I didn't want. Financing went great too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best dealership around
byon 03/11/2019
Awesome dealership all the way around. Service, sales, friendliness, quality work and merchandise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Something extra?
byon 02/07/2019
Although my 2015 Legacy was out of warranty, Metrowest replaced my gas filler door unit at no cost to me. The door would no longer open and there had been company service bulletins outlining the problem and authorizing replacements, After initially declining to replace the unit, the dealership said it would do it at their cost. No hassle, although it most likely was in reality a warranty-covered repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outback
byon 02/04/2019
Sub-ordinary. We have usually been very satisfied with the service, but this was not good. We came in for 2 reasons. The first was re booting the electronics cause the dashboard had gone off line. That got taken care of. The second was to install a door strip that had fallen off. I was told you had the replacement strip but when I got there, you didn't have the strip in to do the work. So, it was a waste of a few hours for me. When I left, I was told you would order the strip and you would call when it came in. Never happened.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Excellant Experience
byon 01/28/2019
I had the best car buying experience I've had purchasing a car. I had decided to look into leasing this time. Matt, my salesman, was helpful in making my decision. He patiently explained the pros and cons of each. There was absolutely no sale's pressure.After choosing to lease, the finance department took care of the paper quickly. And after going over (and for me over and over) the car features I felt confident and secure in my decision. I highly recommend MetroWest Subaru.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Metrowest Subaru
byon 12/13/2018
Took a 2017 Legacy in for routine (oil change/tire rotation etc). Took a little over an hour. They have secure wi-fi and a quiet room where one can work or surf the web that is a nice option to have, instead of watching Judge Judy or some other nonsense.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very Positive Experience
byon 12/10/2018
I highly recommend visiting MetroWest Subaru if you're in the market for a Subaru. After doing plenty of research and comparing prices for a 2019 Ascent at several dealerships, MetroWest offered me the best deal on both, the sale price and trade in value for my car. Matt Donadio, the salesman, was highly professional, responsive and accommodating in working with me to close the deal, and continued to follow up to insure my satisfaction. The whole process was straight forward, speedy and satisfying.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
12K service
byon 12/03/2018
I had an appt for the service, and it still took almost 2 hours, not sure why. Also after I got home, I noticed that they didn't replace the sticker for the oil change -- hope that doesn't mean they didn't do it. I prepaid for my services/oil changes when I bought the car, and worried about this...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments