Metro West Subaru Sales Reviews
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Metro West Subaru Sales Reviews

  • 948 Worcester Rd
  • Natick, MA 01760 (map)
  • (888) 819-1669
  • Chat with Dealer

Sales Reviews

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Sales Rating Excellent buying experience! Written by JBNewton on 06/29/16 01:15:37 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I met with Jeff Ricard at MetroWest on a very busy Saturday afternoon by accident, because the person who was supposed to take my daughter for a Forester test drive wasn't available for a scheduled appointment. Rather than treating us like an afterthought when it was clear we weren't yet ready to bu...
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Sales Rating Same old games here Written by shinichi1 on 05/30/16 08:25:36 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Manipulative sales staff. Try to pump as much info from you as possible and then start pciking away in what has to be the lowest level of sales I have witnessed in a long time. The cars sell themselves, so Subaru should just have servicing staff.
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Dealer Response

Thank you for sharing your feedback with us. We apologize that you feel this way about your experience with MetroWest Subaru. Our goal when working with customers is to make sure we listen very carefully and get all of the facts so that we can help you buy the... Read more

All Comments (1)
Sales Rating Worst Sales Service EVER Experienced Written by SMMSMMSMM on 04/15/16 02:02:20 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I walked into the sales room and saw three people sitting at desks. Only one had customers. Began looking at the Forester. No one budged. Went over to one guy and said I was interested in the Forester. I told him I was interested in leather seats and he told me that I would want top of the line...
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Dealer Response

First and foremost I sincerely apologize that you left MetroWest Subaru feeling that you had a bad experience, as that is never our intention. Our goal is to strive for the best and to truly give exceptional service to every customer. Thank you for sharing y... Read more

All Comments (1)
Sales Rating Outstanding Customer Service from Jeff Ricard Written by BGhippie on 02/03/15 04:04:37 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I have only wonderful things to say about our salesman, Jeff Ricard. He is honest, straightforward, reliable, personable and the total antithesis of the car salesman stereotype. It was an absolute pleasure to work with him when leasing our Forester. Subaru is extremely fortunate to have Jeff in thei...
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Sales Rating Wish I'd gone somewhere else Written by s12369 on 09/18/14 09:20:44 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I can't say that I wouldn't recommend you go to MetroWest Subaru, but I can definitely say that I do NOT recommend you go to Tony C. When I went in to look at three models to narrow down my research, I met Tony (his desk is right at the front door). He was personable and friendly, showed me the th...
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