Commonwealth Honda
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Scheduled Maintenance at Commonwealth Honda
Written by 05/09/2016
onI've given Commonwealth Honda an excellent review because of their quality work and outstanding customer service. I arrived at their service center on 14Apr16 to address the maintenance minder code B1 that popped up on my dashboard display. Jorge Crespo greeted me immediately, looked at my minder code, and quickly informed me that the code signaled the need for an oil change and tire rotation. Jorge walked me over to his station, and looked up my service record. To my surprise, he told me that the last service I had there included a tire rotation, so I only needed the oil change this time. His honesty saved me money! Then he happily told me that my wait time would be no more than an hour. This was great news since I showed up without an appointment. I spent the next hour working in Commonwealths business center which provides free WIFI. In exactly the amount of time that I was told, Jorge came back to tell me that my car was ready. He summarized the work that was done, let me know that everything looked good, and informed me which parking space I could find my car. I fully recommend the service center at Commonwealth Honda for all your vehicle maintenance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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commonwealthag on 10/01/2016
Dealer Response
We appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you, please feel free to let us know.
Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000
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