Skip to main content

Commonwealth Honda


6 Commonwealth Dr, Lawrence, MA 01841 (map)
Today 9:00 AM - 7:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Service Reviews

Dealership Service Review

5 out of 5 starsservice Rating
Honda Accord Service Review
Written by zaedon54 on 07/17/2015
I've given Commonwealth Honda an excellent review because of their quality work and outstanding customer service. I arrived at their service center without an appointment, and I needed to get an oil change and a tire rotation for my vehicle. Jorge greeted me with a friendly welcome and gave me an initial estimate for how long the work would take. He clearly set customer expectations right away, and directed me to the customer waiting area where I could enjoy complimentary coffee and cookies. By the way, this waiting area includes an HD home theater! In exactly the amount of time that I was told, Jorge came back to tell me that my car was ready. He summarized the work that was done, let me know that everything looked good, and informed me where I could find my car (even down to the parking space number). I fully recommend the service center at Commonwealth Honda for all your vehicle maintenance.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
commonwealthag on 07/21/2015
Dealer Response
Thank you for writing about your visit with us! I am happy to hear that Jorge was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Report