Lev Kia of Framingham
Customer Reviews of Lev Kia of Framingham
Honest People delivering Great Value for my money!
byon 04/12/2018
I've purchased 3 new Kia's from Tony Doheny at Lev Kia and they're all going strong; my son has the 2013 Soul now and my dad the 2016 Rio, and I am so happy with my 2017 Soul. Tony has been so helpful with each purchase, not pressuring me to buy more car than I need and not overpromising. When I needed the 2017 Soul in a hurry he told me he'd try to get me the black stick-shift that I wanted but couldn't promise that it would be black - I was delighted when he came through with black nonetheless. I've been using the service department at Lev Kia for regular maintenance including oil changes and find their prices very close to chain stores. I wholeheartedly recommend Tony and all the rest of the staff at Lev Kia, thanks very much!
Very misleading salesman and horrible used car
byon 01/08/2018
Bought a used Sorento from this place... you'll be shocked at my story. I would never recommend this place to anyone, and will do everything I can to make sure people know that this is the horrific experience you can expect. 1. Signed paperwork and was rushed out quickly and told we'd get a call about financing. 2. Bought the car because we were told it still had factory warranty till 60,000 miles, and have paperwork for it. Then found out the warranty 5 year time lapsed before we even bought the car. 3. Was never told the Sorento didn't have a title and it took a month to get the car. 4. They passed it for safety inspection when it needed 4 new tires, solely because they didn't want to put new tires on it. 5. Had to bring back 4 times because the alarm randomly would go off. 6. The car has a stock radio that doesn't dim with the interior lights. 7. Had so many issues they had it just as much as we did for the first two months. 8. Brought it to them for steering wheel control problems, picked it up and the air conditioning didn't work. 9. Picked the car up from one of the numerous times they had it and there was a very loud and obnoxious noise coming from the steering wheel. Was told they couldn't replicate it so they wouldn't do anything. I video'd it and they finally fixed it. 10. Bought it AWD, got the first snow storm and it doesn't work. They want me to pay nearly $1000 to fix it. I have only had the car for only 6 months now and it has been the worst experience of my life. I would have rather kept my old FWD Saturn Vue!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Excellent sales team...horrific finance manager
byon 12/13/2016
I recently purchased a Kia Soul from the LEV dealership in Framingham. The sales associate Ken, blew me away. Not only was he knowledgeable about Kia itself but cars in general. I'm a first time buyer and my biggest fear was being taken advantage of. This was not the case with Ken. He was kind and worked with me so that I could find the vehicle I needed and wanted. He went above and beyond to ensure excellent customer service. On the day of purchase I was extremely excited to purchase my first new car. However, when meeting the finance manager I spent two hours at the dealership worrying that I would not be taking home my car that evening. He was unprepared, and EXTREMELY unprofessional I understand his desire to develop a rapport with me, but it was completely irrelevant. The conversations he was starting had nothing to do with purchasing a car or finance. Finally he came up with a number that was $100 more per month than I had discussed with the sales department. He has nothing to do with loan eligibility, but how do you come up with such bogus figures on the night someone is supposed to bring that car home. Not to mention in the thick of figuring everything out he had to excuse himself for a cigarette break. He was again unorganized and had no clue what he was doing. Ken gave me a wonderful experience at Kia, however the experience with the finance manager was so horrific I wouldn't be able to recommend to others.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Kia
byon 03/24/2016
Loved how personable and easy to deal with everybody was, and very helpful and willing to work with me on my specific needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buying a New Car
byon 01/05/2016
The staff was extremely friendly, knowledgeable, and helpful! They were able to answer all of our questions, and were able to work out a deal that put us in the car we wanted at the price point were we willing to pay. I will continue to shop at this dealership as long as I am buying cars in Massachusetts.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good straightforward experience
byon 10/12/2010
Last week bought a new 2011 Kia Sportage here. I was dreading the process of looking for a new car because of all the past horrible experiences I had. I started online with emails, Edmunds, CR, etc. I emailed this dealer first, and got straight answers from Ken Russian, so I decided to go and test drive the car there. Ken was knowledgeable and listened really closely to what I was looking for. I had my teenage son with me, and Ken was very patient and helped me include my son in the process, which was appreciated. After talking about what I was looking for, Ken sketched out some numbers. It was a good deal. And, more important, as we got closer and closer to signing things...the deal didn't change. All in all, a pleasant experience where I expected to be on the defensive and worried about being cheated. (And I love my car)
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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