Empire Hyundai
Back to Sales Reviews
Dealership Sales Review
sales Rating
Watch for the Bait and Switch
Written by 04/22/2016
onResponded to an internet ad for a used 2016 Sonata. Heard from Brandie their internet sales rep. She confirmed the price, that there were no hidden charges and that it was a certified car. Since I had a tow hour drive to the dealership we confirmed a time and she assured me the car would be put on hold for me so I didn't drive all the way there for nothing. She told me she would be off but that I would be =meeting with Eric. So far so good.
When I got there Eric was off,no one knew I as coming and the car wasn't on hold. Fortunately the car was still there and I dealt with James. He confirmed the price and we took it out for a spin. I liked the car and we sat down to negotiate a deal. Turns out you have to give them a credit card before the salesman can present an offer to the sales manager. I agreed and then the manager came over to tell me the price was actually $803 higher since iit was a certified car. He couldn't tell me why James and Brandie quoted me a lower price. Instead he tried to convince me it was still a great deal. At that point I decided not to give my business to a dealer who would try to pull a Bait and Switch like this.
So, I wasted for hours driving but learned a lesson. Not to buy a car from this dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No