Skip to main content

Empire Hyundai


428 Pleasant St, Fall River, MA 02721 (map)
Today 10:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (0) No (2)
Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Watch for the Bait and Switch
Written by car_shopper11 on 04/22/2016
Responded to an internet ad for a used 2016 Sonata. Heard from Brandie their internet sales rep. She confirmed the price, that there were no hidden charges and that it was a certified car. Since I had a tow hour drive to the dealership we confirmed a time and she assured me the car would be put on hold for me so I didn't drive all the way there for nothing. She told me she would be off but that I would be =meeting with Eric. So far so good. When I got there Eric was off,no one knew I as coming and the car wasn't on hold. Fortunately the car was still there and I dealt with James. He confirmed the price and we took it out for a spin. I liked the car and we sat down to negotiate a deal. Turns out you have to give them a credit card before the salesman can present an offer to the sales manager. I agreed and then the manager came over to tell me the price was actually $803 higher since iit was a certified car. He couldn't tell me why James and Brandie quoted me a lower price. Instead he tried to convince me it was still a great deal. At that point I decided not to give my business to a dealer who would try to pull a Bait and Switch like this. So, I wasted for hours driving but learned a lesson. Not to buy a car from this dealer.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.