Honda North
Customer Reviews of Honda North
Great buying experience (again!!)
byon 06/29/2023
Evy, Kevin, James and John did an outstanding job in search for a new Honda Pilot. Evy and Kevin were very open and honest with the whole process, the value of my trade and the availability of Pilots.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great buying experience (again!!)
byon 06/29/2023
Evy, Kevin, James and John did an outstanding job in search for a new Honda Pilot. Evy and Kevin were very open and honest with the whole process, the value of my trade and the availability of Pilots.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 06/06/2023
Always fast courteous and friendly and efficient. Oil change fast and quick topped with a car wash! I also can not see going to anyone else for your honda purch! Great team at Honda north
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda North Service
byon 04/28/2023
Took my Honda HRV in for scheduled service. Prompt pleasant greeting when I arrived. Took my car right in, sent me a text if communication was needed. Back out the door 45 minutes later. Excellent experience from start to finish.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda North remains my choice
byon 04/18/2023
I bought my car from Honda North, and I have taken it back to them for all service. The employee owned dealer means everyone is personally involved and committed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rude salesman
byon 03/20/2023
Had been looking at a used car for a week or so online. Called to check on the price as it had suddenly been raised substantially. The salesman didn't know why and basically said "that's the price take it or leave it". When I mentioned it had been a lower price he said he didn't know what I was talking about. He had no interest in explaining or helping me with the car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Serviced removed(unauthorized) remote start after $1000 repair
byon 09/28/2022
Paid over $1000 for ignition/ key switch/ module repair, with remote start intact.we agreed that this was not coming out. They gladly took my money and said they completed the repair. Two weeks later the problem resurfaced. They then took out the remote which by the way has never failed. And the dealer that installed the remote gave me his card and said he would work with the dealership…. They never called him. And the dealer had the car for a whole week the second time. Perhaps it’s time to find a new car/dealer…
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Does not honor warranty!
byon 10/07/2021
This dealership does not honor Honda warranties. I bought my truck less than 3 years ago and it has less than 36,000 miles on it. According to another dealership and two separate calls to corporate, the part is covered under the new vehicle warranty. So, if you think your vehicle is covered, don't bring it to Honda North! They will charge you a $139 diagnostic fee that you think will go away when the part is covered by a warranty and then they will tell you it is not covered. What a scam! Unfortunately, each dealership is privately owned, so they can choose not to honor a warranty. Makes me doubt the Honda brand in general. I'll at least be sure to never consider Honda North when buying a car again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
GOT THE RUNAROUND
byon 07/14/2021
I had a very pleasant experience with my salesperson Ryan on the initial contact by email and phone regarding the purchase of a used 2019 Civic Sport Hatchback. I live approximately 100 miles away from the dealership and was going to make the long trip with my son to purchase this specific car we located at that dealership. The car was advertised as a CPO vehicle. When we got to the dealership we inspected the vehicle and immediately noticed that the rear tires were needing to be replaced since the tread was worn down to the tiny wear bar indicators between the tread pattern on the tire. They didn't replace them but instead just moved them from their original position from the front to the rear wheels and Ryan showed me a printout of the 182 point inspection they performed on the vehicle and stated to me that the mechanic certified them as still being acceptable for their parameters. A bigger issue existed with the front brakes. The entire front end of the vehicle pulsated and shook as you applied braking to the vehicle and it was clear that there was a significant issue with the rotors and/ or calipers and pads. after the test drive I brought this to Ryan's attention and he just told me that I was wrong because the in house inspection of the vehicle stated that they were fine. He kept referring me back to the inspection report even though I was clearly telling him that there was something wrong with the front end when braking. He got the service manager only after I insisted on speaking with him to express my concerns and the service manager came out and stated to me that there was a problem wit the brakes but they resurfaced all 4 rotors when they took it in trade 2 weeks ago and it was resolved then. I reassured him that there was still a very noticeable vibration in the brakes and he took it for a ride and came back and finally agreed with me but insisted that it was just moisture build up on the rotors which was causing a temporary vibration, and it would get better. This is clearly a ridiculous excuse and the car simply needed a complete front brake job which would cost them only a couple hundred bucks in parts to remedy. They refused to do anything to properly fix the brakes and must of thought I was gullible to believe such a ridiculous excuse for the problem. Needless to say I was extremely put off by their lack of sincerity and didn't purchase the vehicle...TOTAL WASTE OF A DAY!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Bad sales tactic
byon 03/12/2021
Test drove a Honda Pilot on Monday came up to buy it on Tuesday. Honda North dropped the advertised price by $500 between Monday and Tuesday and charged the prior price. I've been taken for $500. Thank you Honda North!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Car Purchase
byon 11/04/2020
WOW!! I just bought a certified pre-owned Honda CR-V from this amazing dealership. It was well worth the drive from Salem to Danvers. My sales person, Ozzy, was professional and went out of his way to make me feel I was valued as a customer. I would heartedly recommend this dealership to anyone looking for a new or used vehicle. One of the best car buying experiences I have ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing no-nonsense dealership
byon 10/09/2020
I purchased an Accord here after having a bad experience at another Honda dealership. The whole process was streamlined and pressure free. Jason O'Keefe was amazing to work, very personable, professional, and attentive. Easily the best dealership experience I had during my search.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Bad service
byon 08/16/2019
Dealer is very deceptive and finance manager did no want to give a refund after 7 days of “purchasing” honda extended warranty which he made seem like it was already part of the vehicle.he denied giving me the refund. Will no longer do business with this dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
2 Comments
If you like people going through your stuff without permission
byon 06/26/2018
Apparently staff at Honda North Service Department believe it's perfectly fine to get into a glove compartment of the customer's car and go through their stuff without telling them or asking permission. When caught, the guy (I believe his name is Jorge Gomez) said he was looking for the Certificate of Registration, and insisted that that's how he ALWAYS does it, and that he will put it back when the service is done. So, he routinely goes through your stuff to find what he needs, then later puts it back (hopefully) - all of that without ever telling you or asking your permission. Nice, isn't it?!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Brought the car for a state inspection and they broke it
byon 04/12/2018
Took my 2014 Accord in for annual state inspection and they offered to implement the recall for the battery sensor. Unfortunately I said yes, and now I have a persistent "Check Charging System" message. I called to see what they could do to help and now they want the car for a day. They also provided their Multi-Point Inspection Form which indicates that all is "green". So they obviously didn't look at the car's dash display before they returned the vehicle. And they have the nerve to ask for "Excellent" reviews on the survey from Honda! That''s not going to happen.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Pleasurable Experience
byon 10/09/2017
Purchased a 2017 Honda Civic SI after utilizing Edmunds to obtain an internet price. The vehicle is outstanding and Steve M. from sales made the experience pleasurable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Transmission problem
byon 09/17/2017
My 2014 Honda CR-V developed transmission issues. The car would make a loud grinding noise, jerk back and forth then stall. Could not put the car in gear without stalling. Towed the car to my mechanic who experienced the same situation and advised me that I have a transmission problem that should be covered under my Power train warranty. Towed the car to Honda North since that is where I purchased the car. They advised me in advance that it would cost $125 to diagnose the problem. They had the car 3 days, drove it 9 miles and told me they could not recreate the problem and therefore would not be fixing the car. I paid my bill, even though they could not show me what they did for the $125. Drove the car home and guess what it happened again. Spoke to my mechanic who said take it to another dealer. Took it to Commonwealth Honda. They had no problem finding the problem. They replaced my torque converter which was covered on my warranty. Got the car back and it rides great. The long and the short of this is DO NOT take your car to Honda North for service. GO TO commonwealth Honda!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
BIG DISSAPOINTMENT
byon 03/28/2017
Sales staff is rude, uncaring and unresponsive. Ask too many questions and they'll just hang up on you. Very disappointing.....
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Yet another great experience!
byon 05/22/2016
Yet another great experience working with Honda North. David Clifford was professional, patient and listened to what I was looking for in my next car purchase. He provided all the details necessary to help with the process go very smoothly. I will be recommending my family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 03/23/2016
I am happy a friend referred me to Honda North. I just bought a new Honda CRV EX-L and had a great experience. Jonathan Rennick was a pleasure to work with. The process was straightforward and I never felt pressured. I feel that I got a great price and would recommend Honda North to anyone looking for a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Don't trust this outfit
byon 02/02/2016
Brought my vehicle into the service department to have the interlock switch on the shift replaced because it was sticking. I actually told the service adviser Leah what needed to be replaced. Well they replaced a cable assembly ($400) and within 48 hours I had the same problem . I made another appt. and this time they told me my break light switch was defective. Now rather than just fixing the problem for the previous $400 I paid these All Stars charged me an additional $115. That's a $500 bill for a $5 dollar part. Don't trust this outfit, take your business to another dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great experience
byon 10/17/2015
My wife and I decided to shop at Honda North after a bad experience at another dealership. We are so happy that we found Honda North. Our salesperson, Kenneth Allder was friendly, knowledgable and a pleasure to deal with. We never felt preasured and will definitely refer Honda Noth and Kenneth Allder to anyone shopping for a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments