Herb Chambers Chrysler Jeep Dodge Ram of Danvers

by Kelly on 03/13/2024

Purchased a $60,000 car over the weekend. Justin and Lucas were exceptional!! Unfortunately, Petru the finance manager was not! We were asked repeatedly to purchase the warranty package, to the point of harassment ! When I told him that asking me 8-10 times was over the top, he snapped back “ I only asked you 3-4 times”. He then proceeded to try to trick my daughter into signing the extended warranty agreement. This was a very unethical attempt at coercion! Did he act this way because there were two women in front of him? I have no idea !! Will not be going back there any time soon!

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by Samantha on 03/06/2024

I couldn’t have better things to say about the crew at Herb Chambers of Danvers. I specifically worked with Travis, Jason & Lucas during the buying process and Will during closing. This was my first time leasing and they made what is often a stressful experience completely seamless. Throughout the entire process, they were responsive, transparent, knowledgable, patient and understanding. I never once felt rushed or pressured to move quickly or increase my budget. Travis (GM) treated me like more than just a customer, going out of his way to make conversation, ask about upcoming trips I had mentioned during a previous visit, and always offering snacks/water. Jason (Sales/Leasing Consultant) was extremely knowledgeable and patient during my numerous test drives and very communicative from start to finish. He is thorough and made sure I had everything I needed at all times - he was an absolute pleasure to work with. Lucas (Sales GM) was responsive and flexible to all of my needs and didn’t complain once about the dozens of quotes I requested. He ultimately found the car I ended up leasing in their inventory (a custom order another customer didn’t end up wanting) and I was thrilled. Finally, Will (Business/Finance Manager) made the paperwork part of this process seamless, while still explaining each component to me so I knew what to expect. All in all, the team made my experience a very positive one (with quite a few laughs along the way) and I would absolutely recommend this dealership to anyone. You will not be disappointed!

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by Compass on 11/20/2023

Efficient, respectful, courteous

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by JL on 05/09/2023

I’ll be calling when they open today but the reason for 1 star is a few things plus the big one. First I made my appointment 3-4 weeks ago because that’s all they had available and I put in all the services I wanted plus they have a option for a rental and I put yes because I knew what I wanted done will be 3-4 hours. I get there and LO and behold no rental. He said I have to call a week in advance to get one. I told him I did it a month in advance on your website, he said it doesn’t work or clicking the option actually doesn’t actually do anything. I told him you have an option for a rental on your website that doesn’t actually do anything? So what’s the point of it? Why even have the option if it does nothing? I told him IRA Lexus next door has a similar thing in their website but when you check it guess what, you get a loaner for the day. Second I’ve asked this service department twice now to align my hood, it came like that from the factory and I have pictures from the day I picked it up to prove it. Both times my request has been completely ignored. Third I brought my car in spotless because I just cleaned it and I get the car back covered all over the hood, roof, trunk, side panels the doors and all the windows in hard water stains. Like they grabbed a hose sprayed my car and drove it outside the service bay and left it there until I grabbed it. I never told the, to wash my car and if that’s their wash they should be ashamed of themselves. I had to go sit at a car wash for 30 minutes and pay $20 for it to be cleaned off or it would start to imbed into the paint. And last but definitely the biggest I paid for an oil change and tire rotation, I went to target after and checked my car and guess what? They never rotated the tires but charged me for it. That’s defrauding the customer by charging for services not rendered. The reason I could tell was one my valve stem cover must of fell off on my front passenger tire and there’s a white mark on my rear passenger tire and both were in the exact position they were when I dropped my car off. Now that puts into question if they even changed my oil and changed the filter. I want a full refund and a refund for the car wash I had to do again as well. If not I might have to call the DA’s office that Herb Chambers in Danvers are defrauding their customers.

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by Bill Waite on 01/27/2023

Connor R was great to deal with. Prompt, courteous , professional . He researched my warranty, got the work in progress quickly and explained all the work performed. A great asset to Herb Chambers Jeep service department . Thanks Connor

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by Joe B on 10/19/2022

I couldn’t be more pleased with my experience at Herb Chambers Ram thanks to Vito. I went into the dealership on Saturday at 2pm and was driving home my new truck at 5pm that day! My family has purchased cars from Vito for years and there’s a reason we keep coming back. We will continue to return to Herb Chambers as long as he is there. I’ve never had a more seamless car buying process. I shouldn’t even call it a process. Vito made shopping for my new truck actually enjoyable. Having registry services at the dealership is an added convenience. Whether you want a jeep, a minivan, or a supped up truck, Vito will get you what you need.

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by Chris M on 09/12/2022

John P. was a terrific sales person. No rushing, just listened and got me the cart I was looking for.

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by Chris on 09/06/2022

John was wonderful to work with. Knowledgeable, friendly and honest.

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by Stephanie on 07/22/2022

We recently purchased a vehicle from John Karayianis. We found him to be very knowledgeable, personable, and attentive. We looked at the vehicle on a Saturday and drove it home on the following Thursday. The entire staff was great. We would definitely purchase another vehicle from this dealership again!

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by Alyse Barbash on 11/02/2020

This is our 5th time dealing with Herb Chambers Jeep. They are professional no nonsense. Easy to deal with. They sell you what you not what they want to sell you. I would not go anywhere else

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by John on 04/28/2020

Reached out to Herb Chambers three times - once by email because nobody answered the phone at the dealership and twice by their text system they automatically made me use. Zero response - bring your business elsewhere. I find it hard to believe any dealership is so busy selling cars at this point in time they can’t even respond to customers

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by Robin DiDonato on 01/20/2020

I leased a 2019 Jeep Cherokee last year. I was extremely happy with the service and financing options. Greg Ormiston from finance went above and beyond. I was so impressed I brought in my wife and dad. They were both fortunate to work with Deena as their sales advisor. Deena was extremely patient and responsive. Both Andrea and Mike are very happy with their new vehicles. Thank you Greg and Deena! Very professional team- oriented experience 😊

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by Josh B on 11/29/2019

Came in looking at new Ram trucks, not sure if I was ready to buy/lease yet. I had seen a 2019 Limited but was also interested in the Laramie Longhorn. They had just received a Laramie Longhorn in inventory, drove that and then we drove a good, fair deal for both sides. Very friendly, easy to deal with and Charlie and Jim were great and patient!

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by Wayno1956 on 08/25/2017

John chiavaras made this the best car shopping/buying experience ever!!! George was also the best with quick and easy finance options. There was no haggling over pricing or trade in....up front and genuine no pressure. A great way to do business..very unique in car sales. Check here first !!!! Thank you both

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by Lancers4208 on 03/30/2017

We had a great experience at this dealership, from the moment we walked in and were assisted by John Chiavaras who was not only extremely helpful but also quite friendly and knowledgeable with the purchase of a new vehicle. Would definitely go back again for another vehicle.

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by klynn923 on 03/28/2017

We had a wonderful experience at this dealership. From the moment we walked in and met John Chiavaras we were completely satisfied with the level of professionalism, friendliness and honesty. He helped us order the exact Pacifica we wanted and kept us up to date on the progress of the order. It came in very quickly and when I went back to the dealership, my husband was working and unable to be there. As a stay at home mom, buying a car could be intimidating., but not here. Everyone at this dealership is honest and trustworthy. I was able to complete the transaction with full confidence and that was led by John Chiavaras. Thank you Herb Chambers for employing such wonderful people and allowing a stay at home mom to feel comfortable buying a car (with her husband on the phone!) There's not too many places that this could happen. And we LOVE our new Chrysler Pacifica Limited!!!

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by BrianWakefield on 09/05/2016

Go see Lewis Silvano. I recommending him highly! I bought a pre-owned Grand Cherokee for my newly-licensed daughter. Lewis Silvano was one of the best car salesmen with whom we have dealt. He was pleasant, cheerful, funny, knowledgeable and honest. He listened to us (and our daughter) and helped locate the perfect car. He was extremely patient and made us feel welcome and important as we walked the entire lot. Louis eventually found the car we wanted in the dealership's online inventory and had it brought out for us. We went for a test drive and bought the car on the spot. Then things got even better. The rest of the purchase experience (finance, delivery, etc.) was tremendous and FAST. Zac in finance was friendly, informative and patient. We located the car late one Friday night, then finished the deal and took delivery (insurance, plates, etc.) by Monday afternoon (the next business day). When we got the vehicle home, which had been detailed to perfection, and began to drive it, we noticed some issues with the door locks and the brakes. I called the Herb Chambers service department and was told to drop off the car at my convenience. Further, I was offered either a shuttle ride home or a rental car--neither of which we took advantage, but both options were offered without me asking. Without further discussion, the service department replaced all rotors and brake pads, as well as the electronics related to the operation of the door locks. All of the problems were resolved beyond my satisfaction without any begging or pleading on my part. These repairs would have cost me well over $500, up to perhaps $1,000. Herb Chambers stood behind the vehicle. Period. I would highly recommend this dealership. When you go there, call ahead and ask for Lewis Silvano if you want a pleasant, no hassle, no hustle purchase experience. From all indications, I can expect the same from Herb Chambers during the life of my vehicle if I ever need warranty service, or anything else. We are extremely satisfied!

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by ShellenaL on 02/02/2016

John Puleo went above and beyond to make sure I found the right car. He exceeded all expectations I had! He's not like most car dealers, you can tell he genuinely cares.

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by Eric_T_Danvers on 09/11/2015

Most people only feel the need to write a review if they had a negative experience which is usually true for myself as well. Rarely am I so compelled to write a positive review after a buying experience. I really can't say enough about my sales guy Vito at Herb Chambers Danvers. Buying a car is just a frustrating experience no matter what you do. I've been to at least a dozen dealerships over the last few weeks, looked at at least 20 different new cars, and I can honestly say with ease that this was the best by far. Vito is an A+ salesman and really made me feel comfortable with the whole process. It's obviously a car salesman's job to sell as many cars as possible... but Vito's #1 priority while my wife and I were shopping for a Jeep Cherokee seemed to be our satisfaction and comfort level with every aspect of the process. That has had a huge impact on our decision to ultimately purchase the car from Vito at Herb Chambers and honestly we couldn't be happier. I can see why he was just as successful back home in Chicago. Five stars!

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by steve1386 on 07/17/2015

Recently purchased my third Jeep from Herb Chambers. Worked with Lewis again, he knew that I didn't want to spend all day at the dealership and got me in and out very quickly. He found the perfect vehicle for me, got me a great price for it, also got very fair price on my trade it. Lewis is a very personable person, none of the typical car salesman tactics-very straight forward and to the point. Finance staff was very quick and efficient. I would highly recommend Herb Chambers and especially Lewis.

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by Pittimaw on 04/24/2015

Vito helped us find our brand new Jeep Wrangler. He was so awesome, he didn't try to over talk us, he let us know all the facts and helped us figure out what we needed. The price was right and he and his team helped with that too. Overall he was great and I would go back to him in a heartbeat! Go see Vito

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