Nissan 24
Customer Reviews of Nissan 24
Avoid - adds $$$ to the advertised sale price
byon 08/31/2021
Avoid this place! Attempted to purchase a certified 2019 Nissan, sale price of $24, 187. After numerous delays, was given a sales contract in which 24Nissan wanted $26,187 to them for the car, not including any registration or tax! They had added a $1,500 "reconditioning fee"! So after two long drives to visit and three wasted hours, we left. What they tell in email, on the phone, and from the sales associate, means nothing to the price that shows up on the sales contract.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Wonderful experience at Nissan 24!
byon 07/09/2021
My salesperson, Nate Smith at Nissan 24 in Brockton, MA did an excellent job assisting me with my vehicle purchase. Nate provided impeccable customer service, did not pressure me at all, and went above and beyond to ensure I was happy and content with the purchase. He was extremely knowledge about the vehicle and did an excellent job answering all of my questions. Thank you, Nate for your excellent customer service, professionalism, and attentiveness! 😊
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Joe in Sales
byon 05/03/2021
Joe did a phenomenal job in helping us get our newest car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Don’t recommend
byon 09/19/2020
While there for the initial 2.5 hours I had test drove a car and then had to do the haggling w Ivan. They originally gave me an astronomical high payment ($495). We even called my credit union to get my payoff and I asked for the interest rate that my credit union would give me for an APR which was 2.74. Ivan told my Nissan 24 could match that. Ivan also said he took care of his customers. He did a lot of talking. They didn’t run my credit or anything yet. I kept saying I want to be At $300, $320 max. And Asked just to run it all w my credit As I have good credit. Ivan wrote on the paperwork he thinks he can get it to $360. I asked to just run the credit and let’s go from there. Then I put a $500 deposit down and had to leave To care for my kids. I was told by Ivan that I should hear back in half hour. 2.5 hours later I finally got a call and the finance manager was ready. Ivan wouldn’t tell me anything over the phone. So I drove all the way back to Nissan 24. I meet w a finance manager. And it was a meeting as if I was actually done w the sale and we were going to finish the paperwork so I would have bought the vehicle. Meanwhile Ivan and I NEVER agreed on prices. That sales manager seemed surprised and said that when the paperwork gets to him it’s been agreed upon. Then they had me at 5.6% APR. So the finance manager went to talked to Ivan and came back and said that Ivan said that I said $400 and Ivan had got it to $398 then the finance manager made a comment of how he got it to $391. So Ivan LIED and tried to force the sale. If anyone was to pull the paperwork that Ivan wrote on while we were haggling, you’d see $360, how why would they come back at even $391? And it became evident that this particular car was out of my price range, here’s the tricky part...they had cars that were just a few thousand dollars lower and it would have been in my price range. So Nissan and Ivan lost a sale altogether. It was very shady business what happened. Now I need to figure out how to get my $500 back. On to a different dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Awesome Experience
byon 08/07/2020
I had to purchase a car and had done quite a bit of research on my choice of AWD Altima as well as pricing. I contacted various dealers to compare pricing, and must say I was lucky to have decided to come to Nissan24 first. I can't say enough about Luis Ribeiro, my salesperson, who is a consummate professional. Not only was Luis extremely knowledgable, he also became an ally and helped me to get the exact car, model and options I wanted at the price I wanted. The purchasing experience can be unpleasant, but at Nissan24, I was respected, valued and appreciated. From the sales process, to financing and through to paperwork and the delivery of my beautiful car, I can't say enough about all of the friendly and helpful staff. Nissan24 left me feeling connected to a great business with integrity. I highly recommend Nissan24.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Surprising Experience
byon 01/24/2020
I recently purchased a beautiful car from Nissan 24. I always DREAD the process of buying a car, but this time I am happy to say that I had a GREAT experience, free from stress and sales pressure. Our sales guy WILLY is a great guy and listened to and addressed all of my concerns and got me into my car wonderfully. Willy treated me as though I actually mattered and did everything to help me out, Love ya WILLY. I also had the pleasure of meeting and dealing with Mark the sales manager and of course Gary the credit guy who made every thing painless. THANKS GUYS !!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
EXCELLENT customer service!
byon 01/17/2020
I came into Nissan 24 in Brockton to look at a vehicle they had posted online. It was a 2019 Chevrolet Equinox. The vehicle had come to them as a trade in. My husband and I immediately recognised it as a very reasonable price and went to see the vehicle. We were greeted by Ivan Ribeiro, Sales Consultant. He was friendly, not pushy at all, and did his best to find out all the information he could about the vehicle, since it was a Chevy and not their usual inventory. There was a damaged directional light that would need to be fixed, but Ivan said that it would be able to be fixed before I took delivery. We purchased the car and when the service department ran into a problem fixing the light. Due to the GM strike, every dealership they called to obtain the part needed told them it was back ordered. They all said it could be up to 2 weeks before the part would even come in! Without the directional light, the car wouldn’t pass inspection and I would not have been able to drive it. Unfortunately the General Manager was away. Marvin Machado stepped in and worked diligently with me, thinking outside the box and was able to solve the parts problem by ordering it himself from a GM Wholesale parts dealer with the approval of his senior manager Mark Zurlo. The part was ordered, they had the shipping expedited and the service department was able to fix the light within a couple of days. Because of the inconvenience, they provided me with a courtesy vehicle. When I was finally able to pick up the car, Ivan had it in spotless condition, registered, inspection sticker in place and warmed up waiting for me! Taking delivery of the car was seamless. This was a very unusual circumstance, and the sales, parts and service departments worked together to deliver the best customer service experience possible. I would highly recommend Nissan 24, in particular see Ivan Ribeiro for sales. As far as managers go, Marvin Machado truly understands customer service, and is one of the most patient and understanding people I’ve ever had the pleasure of working with. Great job Nissan 24! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
bad customer service
byon 08/22/2019
I walked into the dealership and was quickly asked what we needed from Maurice. After telling him what I needed it seemed I was not important and we were told to go somewhere else. I ended up taking my business elsewhere and purchased a vehicle elsewhere. I manage a team of employees and customer service is the backbone of my life. I have never felt the way he made me feel. Had I said I wanted to buy a vehicle I'm sure he would've smiled and said "I can help you." Very disappointed! As far as I am concerned any one I know will be going to another dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Amazing service
byon 05/22/2019
The service was amazing. I was nervous about buying a new car but Guy Vanstory really made me feel at ease. It was the quickest and easiest car sale I’ve ever made. He found exactly what I was working for and I couldn’t be happier!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Love Nissan 24
byon 09/23/2017
Love the service. We are in middle of buying a Nissan Rouge from Nissan 24. I must say that we are treated in a great way and respect. Anyone going to this dealership I highly Recommend Mr. John Spadea ( he is really a pro) helping us buying this car. He explained us a lot about the car. His World class service, Great Respect and tons of experience is making our purchase so easy and comfortable . Thanks Nissan 24 to put Mr. John Spadea to help us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Salesman
byon 09/16/2017
Jose DaSilva did a great job explaining the options available for a lease and stayed within my price range. Honest, amiable and professional. Would recommend him without hesitation to a future customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Best Nissan Dealership in Brockton
byon 08/26/2017
I recently purchased a Nissan Rogue from Nissan 24 on Belmont Street in Brockton. I have been driving a 2004 Ford Escape for a long time. I was worried about the transaction because I did not have a clue about buying a new car. When I walked into the Nissan 24 dealership on Belmont Street in Brockton, I had the pleasure of working with Jeff "Tiny" Theodat. He was very knowledgeable, professional, courteous, and shows understanding towards me and about my situation. With his help I purchased a 2014 Nissan Rogue and I am very satisfied about my choice and the deal I got with “Tiny’s” help. I would recommend anyone who is in the market for a car to work with Jeff at the Nissan 24 Dealer on Belmont Street in Brockton. “Tiny” I really appreciate your help. Varnie
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
written by tmucci 8/26/17
byon 08/26/2017
First time at Nissan24, wasn't looking forward to the whole process of buying a vehicle, but , "Tiny" made everything go smoothly and efficiently! Thanks, again love my new Pathfinder.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great team and service!
byon 08/18/2017
They weren't too pushy and catered to what I asked for. They could tell I knew what I wanted and didn't try to get me to look at a bunch of other cars I wasn't interested in. The process from start to finish went smoothly and they even stayed late to finish. Overall I thought the team did an excellent job. Props to Maurice for helping us along!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Clay was great!
byon 08/01/2017
Just bought a 2016 Town and Country from Clay. He was friendly and helpful, and made it so easy. Would definitely recommend Clay!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales
byon 06/30/2017
Thanks Mr. Dasilva for answering all my questions and helping me with my new car purchase. They should have more sales specialists like you around.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Ed McCarthy
byon 05/10/2017
I have been purchasing cars from Nissan 24 since 1994 (was under different management then) when I bought my first Altima, which was awesome. I have always had the best of transactions from this dealership. I have bought/leased several since then, my latest being a 2017 Sentra, totally love it. I have been dealing with Ed McCarthy for quite sometime now and have had the best of service from him. Ed has been very accommodating and very helpful, with follow up calls to take care of any needs or concerns I may have had. I recommend Ed and Nissan 24 to my family and friends and will continue to do so, also the sales staff are awesome. :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ask for Jose Dasilva
byon 03/30/2017
I went in to Nissan 24 and Jose dasilva gave me the best deal. He carries a professional manner and was very helpful thank you Nissan 24 I will definitely do future purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No returned phone calls
byon 02/10/2017
I bought a car in September and I have made numerous calls and left numerous messages to call me back. I spent almost $5000 on a warranty and I just had to take the vehicle for repair that cost me almost $200, I think I'm owed an explanation but yet Nissan 24 neglects to return my calls.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Experience
byon 01/22/2017
I had a wonderful experience purchasing my first car and then my second! If it wasn't for the assistance and wonderful customer service I receive from Jose, I don't think I would be in my dream car. Good direction with providing a variety of cars to feeling out the right one!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
False Advertisement
byon 12/04/2016
Be careful about this dealer's advertisement on their web site. I was looking for a used car (Nissan Altima) in the range of 15000. I found a car on their listing for 14999. I thought I can get the price they listed. In the end, it turns out the real price is $400 more, unless you take a car loan from Nissan finance! I wanted to pay in cash in full amount. But they said it is not possible to get the car at that price without going through the loan! By the way, nothing in the advertisement you can find a clause to state this arrangement. In fact, my wife even chatted with their sales person online and was told nothing of this trickery. For the loan, I can opt to hold the load for 3 month and then pay it off without penalty. But that incurs extra $200+ financial cost in the end. Not a big deal. Just feel cheated and left with some bad taste in my mouth. Why people be honest?! Also they charged me $382 for document fee! I don't even remember I paid that much of document fee to close my house!!! Bad, really bad!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
