Lundgren Honda of Auburn

by TracyWill on 08/27/2016

My family has been purchasing cars from Lundgren Honda for DECADES. I was thrilled to be buying a brand new CRV from them. We paid for the car in full, cash up front, on Wednesday, and were promised delivery on Thursday or Friday. Friday, we got a voice mail in the afternoon stating there was a problem with registering it (there is no way there could have been any problem!) and they could not register our car until TUESDAY! We have already paid for this car! That means we are paying insurance on a new car for an entire week for nothing; while still having to pay for insurance for our old car! We were LIVID when we got the message. My husband called our sales guy, Riley, who was pretty clueless. We asked them to deliver the car with dealer plates until they could figure this out. We offered to come to the dealership and pick up the paperwork and go register the car ourselves. We pointed out that the registry, only 25 minutes from them, is open tomorrow; Saturday; so why in the world would we have to wait until Tuesday to get our car which we have fully paid for and insured? To make it worse, Riley promised to see what he could do....then NEVER CALLED US BACK! I called and left a voice mail for the General Manager and guess what....no call back. This is outrageous, unacceptable, and unconscionable. So here it is early Saturday morning and we have no idea what is going on with our car. That's right, OUR CAR because we paid cash for it 3 days ago, yet Lundgren Honda is basically holding it hostage. Apparently once Lundgren Honda gets your money, you go to the bottom of their priority list. This is NOT okay with us on any level. We are now out the insurance money we have had to pay for a week when we did not even have our car! There is no excuse for them not delivering our car as PROMISED on Thursday on Friday. NEVER AGAIN. It pains me to say this after having bought several cars from Lundgren; but NEVER AGAIN. They need to do something pretty significant to make up for the money we have lost, the frustration, the disappointment, unreturned phone calls, lack of communication, and the broken promises. Our son came home today after being away with the Army. We were so excited to surprise him with our new family car as we celebrated the birthday he missed while he was away for weeks doing grueling training in the summer heat to protect our country. THANKS LUNDGREN HONDA FOR RUINING THAT TOO.

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by Ajohnson13 on 11/29/2015

I just bought a CRV from Lundgren Honda pretty great experience all around sales people were great and super comfortable. I recommend he manager, Rich, he made sure I got the best rate and was super genuine. I really appreciated him going the extra mile to make me feel comfortable with the financing. Overall, great deal, great service - totally recommend this place!

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by nevis_boy on 09/23/2015

Picking up my new Crosstour was easier than buying my new TV. Did most of the process my phone and email. Once I made it to the dealership, I was in my new car in less than a hour. Everyone was un-time, very professional and courteous. My 4th Honda with Lundgren Honda and they get better and better.

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by steven007 on 09/05/2015

The first day I went to the dealership the staff was helpful and polite. I was going to purchase a 2015 Honda Accord. I set the price for the car with the salesman and the sale manager. I promised to come back that week to purchase the car. I called the salesman the night before to confirm the price and the time I will be there. The salesman assured me that everything was all set. I drove to the dealership and before I signed the sales agreement, I noticed the price was $800 more expensive then the original deal. I asked to talk to the sales manager that I set the price with earlier that week. The sales manager stated "The deal is the deal, you should of bought it the other day". I expressed that I just drove 90 miles to the dealer and that the salesman confirmed the price on the phone. The sales manager stated " The price is the price you want the car or what". I felt pressured and disrespected so I told him only at the lower price that was confirmed by salesman and himself (sales manager). I left the dealership but returned to get names so I can included then in this review. I asked the sales manager for his card and he stated " I dont have a card and why do you want my card, you didn't even buy anything". I asked his name and he just ignored me and acted like I wasn't there. I eventually got his name Mike from and person at the dealer. The sales manager was rude, unprofessional, intimidating, and [non-permissible content removed].

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by tsweett2727 on 09/01/2015

I would love to give this dealership 5 Stars because the car buying experience was amazing up until after I picked up my used Honda pilot from them. On the next day I was heading to NY and the rubber molding above the windshield fell off after making a very loud noise while banging on the roof of the car. I tried to contact the sales associate who sold us the car and she did not return any calls. I spoke to someone in the service department and they pushed me back in the direction of the sales associate who does not return any of my calls. I then just tried to talk with a online representative and the conversation was cancelled because she never responded to me here is a copy of the conversation: Lundgren Honda: Thank you for choosing Lundgren Honda! System: We have alerted the online representatives that you are waiting. Someone should be with you momentarily. System: A representative has joined the conversation. Compose your message and then click send. Kathy Gallo: Hi this is Kathy Gallo. How may I help you? You: Hi Kathy, Kathy Gallo: Hi how are you tonight? You: I purchased a used Honda pilot from your dealership 2 weeks ago and on the day after I brought the vehicle home the rubber on top of the windshield fell off I tried to contact the sales associate we worked with to get this fixed but I cannot get in touch with her and she has not called me back. Is there any way you can help me with this our can you direct me to the person who can help me. Thank you!! Tim Sweeten System: The conversation is idle and will be closed in 2 minutes unless at least one message is sent or received You: Are you still there?? System: The conversation is idle and will be closed in 2 minutes unless at least one message is sent or received. System: The conversation is idle and will be closed in 1 minutes unless at least one message is sent or received. Unfortunately due to all theses factors it leads me to believe that this dealership is only concerned with making the sale and not caring about keeping their customers after the fact. If you are looking for a no pressure place to buy a car that will not respond to you after the sale, you have found the right place. Buyer beware!!!

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by Kerins322 on 07/30/2015

Michal Powaza recently sold a 2012 Honda CR-V to my husband & I. We were extremely impressed with all the extra time he spent with us. We visited 3 times and drove a dozen vehicles. We expected a fast-talking, hard selling car dealer and were pleasantly surprised with the patient, soft spoken, extremely informative, polite, and trustworthy salesman we found. Michael worked diligently to help us find the best car with the best price for our budget without making us feel pressured. We have had our "new" car for over a month and it's perfect. Thanks Michael!

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by Amenard95 on 06/30/2015

I recently purchased a 2015 Honda Civic lx model. Since its a base model, it only comes with beige interior, which really turned me off due to the color being so vulnerable to stains. However, every salesperson I encountered drilled it in my head that Simoniz would help protect both the interior and exterior, for the "bargain" price of $600... Well don't fall for it. My monthly payments would be much cheaper, and my beige interior wouldn't have water stains on it from the moisture it claims to "repel." Regardless of the Simoniz or not, my seats would most likely have a blemish or two with such a light interior, but I would be a few hundred dollars richer. Also, I have never consumed anything in my brand new vehicle besides water, so the thought of stains shouldn't even be a concern. I am well aware that it is the salesperson's job to upsell products, but I am very unhappy, and will be sure to make future customers aware of avoiding this ripoff. I wish I looked further into the product before I became a victim of such a scam.

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by JOuellette on 06/21/2015

Lundgren Honda of Auburn has been the best car experience in my life. This is the real deal with a family run business that treats you like a part of their own family. When they say "Experience the Difference" they mean it. My entire family has purchased from Lundgren Honda of Auburn and I would stake my own reputation and reference that if you give them a chance to show you the Lundgren Experience, you will be a customer for life. Everything from purchase to service is aimed at you the customer feeling like nothing else matters. The facility is so clean, comfortable (free-Wi-Fi, drinks, snacks, TV and even a putting green) to enjoy while your service or sales are being conducted. I have purchased many cars in my 44 years of life, but 1.5 years ago I was introduced to Lundgren, and I am now a Lundgren for life customer. Please give them a chance to prove the same experience for you!

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by johnnyw2 on 02/16/2015

I visited this dealership looking to purchase a used car. The dealership being closer to my home then the dealership I have been negotiating with on trading my car was a plus. I meet one of the sale associates by the name of Britany. The associates was rude and unpleasant but I was interested in purchasing a car not socializing. To cut the long story short the financing guys and the associate (Britany) wanted to rip me off. They told me my credit was bad and I was 180 days late on my mortgage. I told the associates my mortgage was not only up to date but was a few months ahead. I have always paid my mortgage a few months ahead because of how I get paid. The associates told me she was not negotiating with me and I should listen to her and shut up. At that point I had enough and stood up. While walking out the door I asked her for her name and told her I will be writing a review about my visit. While all this is was going on I had a loan approval in my car along with my credit report from (Central One Federal Credit Union). I also had another approval from Chase bank. A few minutes after I left the dealership one of the managers called me. He was more concern about why I wanted to write a review on the dealership then what occurred at the dealership. So, he said “if you write a review we will write a review about you also, we can play that game”. By the way, Mr. Manager this is not a game. You are in a people service business the same kind of business I work. Anyway, my bank said what you said about me being 180 days late is FALSE. NOT THAT I BELIEVED YOU GUYS ANY WAY. It was good this happened because I got a newer Accord form Honda of Seekonk for 35% less payment then what you wanted to offer me on the older accord I viewed. Just as I told your associate Britany, I was speaking with Honda of Seekonk before going to your dealership. Your dealership may be nearer to my home but Seekonk associates are better associates and have better priced cars. BUYER DON’T BE AFRAID TO TAKE A DRIVE AND SAVE SOME MONEY. LUNDGREN HONDA Take me and my wife off your mailing list. We will not be bringing any of our cars to your dealership for any work. BUYERS BEWARE WHEN DEALING WITH THESE GUYS.

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by wawil on 03/25/2014

We had a great experience buying a used car from Lundgren. Sales rep Brittany was very helpful and immediately put us at ease. We appreciated their honest and fair pricing policy that took the stress out of the whole process. They were very accommodating through out and did right by us every step of the way. And in the end we got a great vehicle at a great price.

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by KeninMillbury on 06/11/2013

Excellent experience from the email quotes, to the help of the saleswoman. Knowledgeable staff and friendly service from start to finish.

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by cully_b on 02/27/2013

After 8 purchases and one more soon, probably dont need to say any more! Great support after the haggle free purchase means the most to me.

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by Sunshine0517 on 02/21/2013

I have been with Lundgren the last 8 years and look forward to another great experience within the next couple of months. Not only was the price right each time, but I am all about customer service and they go above and beyond to make you a satisfied customer. I would highly recommend them to anyone.

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by Jonathan83019 on 02/19/2013

I purchased a pre-owned Honda Accord from Lundgren Honda in Auburn, MA because it was recommended to me by a friend. I travelled over an hour from home to purchase my car at Lundgren because they had the best deal for the vehicle I purchased when compared to other dealerships in my area. And they offered a great extended warranty package. Lundgren gave me the best rates for financing, and they also registered the vehicle for me which made everything very easy. Everyone I interacted with was friendly and helpful, and the brand new facility is amazing.

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by Mitch2000 on 02/18/2013

My wife wanted a particular model, colors and features, etc., for her new SUV. She is not easily pleased and is more difficult to sway once her mind is made up. The sales staff at Lundgren Honda and the management team were fabulous to work with. My wife has exactly the car she was looking for. The one price platform is a great concept that takes the stress out of buying.

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by GBL11 on 02/18/2013

I brought my car in for service and while we were waiting, we were looking at some new SUV's and I would say that my experience was excellent! The entire staff was a pleasure to talk with.. when ready to purchase I will definitely come back here

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by lynchy on 02/18/2013

Lundgren Honda has been our place to shop for 5 (five) cars, including Pilots and Odessy's. They know what it takes to compete and their service is terrific. I would recommend this dealer particularly with state of the art new building and more cars!

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by pbg1 on 02/18/2013

We purchased a CRV. Great car, service, price and beautiful facility. It is a well organized dealership with attention given to all the details. Highly suggest

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by jam446 on 02/17/2013

We have bought two cars from Lundgren Honda, one new and one used. We were pleased with the purchase price on both occasions. There was a good follow through from the dealerships on both sales. Since then we have been very pleased with the service on both cars. They fix things right the first time and explain clearly what they did. We would not hesitate to buy another car from them.

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by graceandpeace on 02/17/2013

while getting service last week i took the opportunity to test drive the Pilot and new accord. the sales dept at lundgren is accomodating and extremely 'no pressure' in their approach. i really feel they want to get me in the right car, at the right price and at the right time. for me that means in two months... which was a perfectly acceptable answer for them. felt no pressure to close a deal that day. so i'll be going back to lundgren in april for my new car...just not sure which one we will buy.

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by M_Gabrielli on 02/17/2013

I compared price to several other area dealerships before buying. What sold me was their honest approach, outstanding customer service, and generous trade in for my old vehicle. Although they were in the process of moving into their new facility, they managed to complete all the paperwork and delivery with impressive speed and accuracy. The staff was courteous, friendly and a pleasure to work with.

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