Customer Reviews of Diamond Chevrolet Buick GMC
Car Buying Done Right!
byon 11/13/2023
I have been buying cars for a long time. This was my 8th vehicle and I am only 31. I have dealt with a lot of the normal dealership runaround and this did not feel like that at all. The sales team was willing to work with me and help me get to the number I needed to be at as best they could. where other dealerships were stubborn because they know in this market they can afford to be Diamond wasn't. In fact even though they did not have the exact vehicle I wanted and could have easily just let me walk away Ricky my salesman went out of his way to find the exact one I wanted. This is my first time buying a GM vehicle and I am so glad I found it here. Shout out to Ricky the salesman, Jason and Tony in finance, and Mike the owner for being absolute class acts!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car Buying Done Right!
byon 11/13/2023
I have been buying cars for a long time. This was my 8th vehicle and I am only 31. I have dealt with a lot of the normal dealership runaround and this did not feel like that at all. The sales team was willing to work with me and help me get to the number I needed to be at as best they could. where other dealerships were stubborn because they know in this market they can afford to be Diamond wasn't. In fact even though they did not have the exact vehicle I wanted and could have easily just let me walk away Ricky my salesman went out of his way to find the exact one I wanted. This is my first time buying a GM vehicle and I am so glad I found it here. Shout out to Ricky the salesman, Jason and Tony in finance, and Mike the owner for being absolute class acts!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I didn’t get no help
byon 09/02/2023
I don’t know if they really did any repairs on my car any time I visited
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
10/10
byon 01/22/2020
I have to give my man John Miraglia a shout-out because he provided me with the best car buying experience I've ever had, and he deserves recognition. I don't typically like salesmen and I often find it hard to trust them. This wasn't the case with John. Right away John will make you feel at home and at ease, and you can tell that what makes him happy is seeing you walk out of there a happy customer. He's kind, easy to talk to, and will have you looking forward to every visit. During the time John worked with me to find the car I wanted, he went above and beyond what I ever expected him to do. Not only did he show me that I could be setting my sights higher, but he took care of every roadblock with a snap of his fingers, and made sure I drove off in exactly the right car for me. John made this experience so easy on me and I could never thank him enough for all he's done!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Terrible service at Diamond Chev
byon 01/15/2020
I scheduled an appointment for my truck and earliest they had was about 2 weeks out in future. I scheduled it and brought my truck in the day before and dropped it off. Diamond contacted me the day of the appointment and asked what the issues were. I gave them my thoughts. I called to check on progress towards the end of the day of the appointment (mon) and they said they had not gotten to my truck. I was frustrated because the service person was very unapologetic and very matter of fact. He said it looks like they would not be able to get to it until maybe next day. Well next day comes and goes and still nothing. On the third day I had to call them again in the am and the service guy was like we are just getting to it now and would have answer within 20mins. I called them to check on progress about mid day and the service person reported a problem that was not related to the issue it went in for. I am very disappointed in Diamond for the following reasons 1) not sure why I made an appointment if they did not even look at it for 2 additional days. 2) the service advisor was so non apologetic/sympathetic and really could not care less about the customer. 3) the recommendations did not seem to have anything to do with the issue 4) when I asked what the recommended part did the service advisor said he did not know 5) The service advisor basically hung up the phone while I was still asking questions. This is really disappointing, it was so bad I could not even give them 1 star. In the past the service advisor were great helpful and sympathetic when things went wrong. This guy did not care at all. Diamond you have some real work ahead of you to win me back as a customer!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
disorganized, very disorganized
byon 08/29/2019
This buying experience started out good. I just purchased a 2018 GMC Acadia from this dealership in July 2019. I went in there knowing exactly what I wanted and what I wanted my payment to be. At first, Butch Latino was great to work with, We test drove the car, he was easy to talk to and did not pressure me. We went back to the dealership to talk numbers and Butch worked really hard with "Peter" I think was his name and came back 3-4 times. They assured me in this meeting with $2000 down, I could get leather seats put in which was very important to me. I left that day not buying the car to think about the numbers. A few days later, my husband and I went back to the dealership and test drove the car again. We talked numbers and eventually came up with a deal. I went to the bank that day and brought the check back. However, the financing dept was so disorganized. They messed up the sales tax so I had to go back and sign (again) and then we had a disagreement over the numbers and to get the leather seats, I needed to pay another $1000. This was not part of the original deal. When we went to pick up the car, Butch informed us that the car needed gas but that he does not feel comfortable without the buyer there so we all had to go in the car to get gas. He did not even fill the tank up! We get back to the dealership and there was only one key fob given. We asked Butch to get us a new one. He eventually did but we had to call him several times for him to stay on it. It finally came in after three weeks (though we called service and though Butch said he ordered it---it was not in the system.) So we had to call Butch yet again...I made an appt at service for 2:30 a few days later. We got to service to get the key fob programmed and they did not have the key fob...I was in the waiting room and saw Butch walk by and flagged him down...finally the key fob was found and an hour later, I had it. I love the car but the dealership was disorganized with us from start to finish and that was frustrating.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Sales
byon 01/25/2019
I was in the market to purchase a vehicle on my first visit to the dealer ship the sales rep was very friendly and assured me that they would be able to help me find the vehicle and terms I was looking for. The first car I drove was already sold so don't know why he had me test drive it. After test driving several cars he introduced me to his manager who sat down to go over my options with me. He told me he wanted to but me into a new vehicle instead of the used ones I was looking for. The new vehicles that I would be interested in where way more than I wanted to spend and the payment he was suggesting was way more than I had told them I original wanted. He asked me if I could get a co-signer so I could get a better rate which I told him I could. So after 3 days of trying to find the right vehicle the one I was interested in was in the shop and I was told they couldn't fined the problem so they were not going to retail the vehicle. I was told by the sales rep that they had 2 other vehicles on a different lot miles away but was in the price range and payment range I wanted. I made an appointment with him for my co-signer to come in so we could get approved. I went to the dealership with my co-signer and was told by the sales rep that he would be right with us because he took another customer before we got there and assured me that he would be with me soon. About 1/2 hour later he came over and told me his manger was going to take care of us when he got back from Dunkin Donuts and asked if we would like anything from there. After an hour the manager came back from Dunkin Donuts and came over to us. I introduced him to my co-signer and he looked at me and said I am sorry but I don't remember you! Let me call your sales rep so I can get the right paper work. After another 15 minutes he came back over brought us to a desk and said I guess we are back to the beginning! I was shocked and explain to him I was told there were 2 vehicles in a different lot he said no there aren't and left to call the sales rep again. In the mean time the sales rep came back and wanted me to test drive a different vehicle I was not interested in buying and was offend when my co-borrower told him that we have been here well over an hour an nothing had been accomplished he told the co-borrower that he has spent a lot of time with me and to give him a break. We left being assured he would contact me as soon as the vehicles came in. I reached out to him on several occasions and he has not gotten back to me. I have since purchased a vehicle from a different dealer. I deal with customer service and was quit shocked on how I was treated.
Rotor Scam
byon 10/14/2016
There weren't any rotors installed on the car at all. Doesn't even read my whole post...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Satisfied Customer
byon 01/20/2015
Steve Wilbur was awesome. Every question or concern was answered to my satisfaction. Being my first lease I felt good with the outcome.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
GMC Sierra
byon 12/21/2014
Rob was excellent. It was refreshing to have someone Who knew their product and have the ability to tell us what we needed to know. We will recommend our family to go see Rob Sullivan any day. We love our truck and Rob worked extra hard to make sure we got what we wanted. We visited the dealership because we were driving by on a Saturday and took delivery the following Thursday. It was a very easy, STRESS FREE process. I could go on and on....
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding sales person and Dealership
byon 12/21/2014
Friendly staff that wasn't overbearing and pushy. Jim was very helpful and honest during the process and if I have the need to buy again I hope to get a sales person like him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Job well-done !
byon 12/21/2014
Outstanding experience. The facility is set-up to make the customer comfortable. A detailed description of my concerns and then several reports of progress as work progressed gave me confidence and climaxed with good results.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!
byon 12/19/2014
It is a pleasure dealing with Diamond, especially my salesman Bill. I have purchased a number of vehicles from Diamond including the three my wife and I currently have.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
pleasant experience
byon 12/19/2014
The work was completed in less time than predicted. The lounge area is pleasant and comfortable. The cafe may not be haute cuisine, but the food is hot and the service is fast and at a reasonable price.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Perfect Experience
byon 12/19/2014
Everyone was helpful, efficient, and a pleasure doing business with. I will definitely recommend Diamond to my friends and I will come back for my next car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Dealership, worth the ride from Connecticut
byon 11/26/2014
I would like to start with that I'm not easily impressed. From when I first walked in and was greeted properly I was like wow. The sales person Austin Bond went above and beyond his call as a sales agent. He impressed me by the way he treated my family and especially my children. My youngest son is autistic and can be a little impatient. Austin offered them and cooked them hot pocket, Mike gave them cookies and popcorn. That helped keep them settle. Since we decided to buy and the process does takes longer, we didn't anticipate that it would take that long. I was taken back, because I have bought from other dealers and never received this type of treatment. He was attentive and not a pushy salesman. He knew when to sneak in topics to push the sale without making me feel he was being pushy. I hate pushy salesmen, he had the perfect balance. I have been to a dealer where I walked out after the sales guy told me straight out if I was going to buy or not, because he had already spent a lot of time on me. Not a good thing to say to a person who is about to spend a lot of money. Austin was the total opposite and it paid off. Due to his demeanor and making my family feel like family, that meant a lot to me and he just earned a client forever. Everyone I dealt with at Diamond was excellent, lot of team work and great to see that. You have a great thing going, please don't change. I have been telling everyone about my experience at Diamond. So far no complaints........
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Diamond Auto Group
byon 11/19/2014
My experience was awesome. Ali Spina was my sales rep and he was fantastic. I also enjoyed meeting/working with Mike (Finance Mgr) & Derek (Business Mgr). I am thrilled with my vehicle and impressed with Diamond. You'll have lifetime customer with me from now on. Thank you. Sincerely, Geoffrey Celestino
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Seamless Experience
byon 11/18/2014
As much as I felt the purchase was relaxed and no hassles, service here was seamless. From scheduling to pick up, I had to put no effort into the process. I dropped it off the night before and waited for the phone call the next day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thankful!
byon 11/16/2014
I was only there for a recall visit on my daughters car. I was so thankful that no one came with a long and expensive list of things I should have done to the car. (this has happened at another dealer). Crystal was very helpful and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great experience
byon 11/15/2014
I am still shocked at how easy the whole process was. Usually I am haggling over the price, this time nothing. It was fast and easy. Completely satisfied with everything.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Job well done
byon 11/15/2014
Everything was done well, in a timely manner. The waiting area is pleasant and clean and a generally nice place to be if you have to be waiting for a car to be serviced. My service manager is great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
traverse
byon 11/13/2014
Vincent was very courteous even when I arrived late after missing the correct turn. He made sure my repairs were fixed by the time I needed to leave.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Home of the Diamond Advantage Plan! Free oil changes, tire rotations, and batteries for as long as you own the vehicle!
2 Comments