Waldorf Toyota
Customer Reviews of Waldorf Toyota
Avoid this dealership like the plague!
byon 02/05/2019
This dealership is full of very nice people, but I do not believe I have dealt with a more disorganized, incapable, circus of a dealership in my life. From the beginning, the customer service aspect was great. In my experience, everyone has been extremely nice here; but nice only goes so far when you’re spending near $50k on a vehicle. Furthermore, that kindness does not extend beyond your purchase date. Once they have your money and their Toyota Satisfactory Survey, you will be forgotten about. I bought my SUV in the beginning of October 2018 and they did not properly and fully complete my transactional/legal paperwork until THE END of January 2019!! All the while, experiencing COMPLETE TRASH of execution. I'm kicking myself now, because a coworker told me to avoid this dealership, but I saw the average 4+ stars and thought he may have been overreacting. Now I'm convinced a lot of these reviews are FAKE. I had a much more extensive description of all my troubles at this dealership, but unfortunately Edmunds only allows so many characters and I had to delete most of it. You can find my full review on dealerrater.com. Ultimately, If I could tell my past self back in October anything it would be: STEER CLEAR OF WALDORF TOYOTA!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Amazing staff and service
byon 10/30/2018
If you are looking to purchase a car see Seneca, he is very friendly and very knowledgeable! Seneca and Dustin help my finance my 1st SUV , it was worth the trip ! THANK YOU (:
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worst experience
byon 09/06/2018
The customer service here is horrendous! After you purchase your vehicle(s), they treat you as if you’re not valued. Customer service should be consistent and that is most certainly not the case here. If you bring forth an issue there is no ownership of the problem and no follow through. I would never recommend this location!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Outstanding customer service
byon 08/21/2018
Thank you so much to Mark Robinson and Girard Wright! They were an awesome pair to work with in purchasing a new 2018 toyota Corolla. The positivity, dedication, and hard work is greatly appreciated. You should not hesitate dealing with this toyota location and let alone this pair! Thank you so much again!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Lies Lies Lies everywhere!!!!
byon 05/22/2018
I try to be as fair as I can I really do. I do not like to really give reviews because most of the time its not needed, but on this occasion I am so frustrated at the level of deception it is almost staggering. They advertised a Sonata Limited for 15,487 with WOW 11,023 miles. I was so happy. So we test drove the car. Everybody was so nice. The sales lady Lenyk Scott seem to be really knowledgeable and friendly. Just everything so perfect Right!!!. Wrong..Wrong..Wrong...I was told heh take the car home see if you like it. Nope I decided to just test drive, which the car felt pretty good. Got home and did my research. On Edmunds site the far listed at 15,487. Oh but wait there was a slash through the price...REveal for the special price it said and brought the total to around 15,130. And wait they had a deal for bringing in your "clunker" car taking off 3,500. Wow my deal is getting even better. So after lots and lots of talking laughing and smiling we went home to discuss and make sure we took off work to get there first thing in the morning to buy the car. Before arriving my girlfriend called and said heh we want to make the deal...wait for it..wait for it.. now for the BS. Lenyk explained that the "clunker price" was off the original price of 18,000. Hold on...wait..huh... The price on Edmunds says 15,487. Oh edmunds just put the price after our special deal. But hold on now, the car according to edmunds was reduced from 18000 to 16000 on May 1 and that was not during your trade in clunker promotion, so how are we at 18,000. There was another promo going on at a sister dealership...Wait...hold on..So let me get this straight. The car, according to edmunds, was listed at 18,000 is selling slow and been on the lot over 30-40 days was reduced to 16,000, this was before any promotions occurring, then was reduced to 15997 and then reduced again to 15487 but you can only allow me to do the trade on your 18,000 list amount. And the special secret amount I get, you know the one when you put your email in said 15187 that doesnt count either correct? NO it doesnt I was told by Lenyk Scott because that is only on new cars and edmunds doesnt tell put that information either. Oh and we are not resposible for what edmunds puts on their site even if its incorrect!!! So this is edmunds fault not the dealership or the case of false advertising right! Oh did I forget to say that later my girlfriend was told we need to make a decision because somebody from Ford wants to test drive the car and buy it for 18,000. Yet, I had submitted an email interested in the vehicle with a different name and guess what I got a call back immediately regarding the car that needed an answer immediately because it would be gone at 18,000 from the secret person test driving it today. WTH. Come on man. This is just Wrong. I usually do not get upset at things because I get it you are trying to make a dime. But bad business is bad business. If you see the customer is hip to the game of lies just try and work something out fair. Your caught let it be. But to continue down the path and keep lying is what really makes bad business. Do not blame edmunds the very site you utilize to bait the customers to visiting your shop and then change everything up with pressure tactics to get a sale. Your reviews at some point will start to get out there and your reputation will suffer. I truly would have given this place 5 stars for the customer service when I first pulled on the lot, but never understood that this was built on 5 stars of false advertising to their customers. For anybody visiting just beware of what comes next when it gets to the actual details of the deal. Very upset at what I went through.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Professional service
byon 05/17/2017
Mr. Winston provided me with excellent service from the time I first called Waldorf Toyota about a car. After I purchased my 2017 Camry, Mr Winston took me step by step advising me of the operational aspect of the car which made me more comfortable driving it.. My car was 16 yrs old and so many things had changed, I was glad Mr Winston picked up the phone when I first called about a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Waldorf Toyota - Earnest Winston
byon 02/27/2017
Very happy that Earnest wound up being my salesperson for my new car purchase. He was very knowledgeable as regards the features on my new car. I will definitely recommend him to any family or friends that are looking to purchase a new Toyota.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Used 2012 Honda CRV car sale- through Tickets At Work advertisement
byon 02/24/2017
When I submitted an online inquiry based on an ad through Tickets At Work about the 2012 Honda CRV I received a call within 20 minutes from Ms. Betty who was gracious, warm and welcoming. She informed me that I would be contacted by a Used Car Sales Representative Mr Lonnell Wilson who was inviting. When he called, he found out what my interests and concerns were and agreed to meet. He was extremely knowledgeable, courteous, and very helpful. By the next day, when I visited the dealership, It was a great experience especially with Ms. Monica (Finance) as she ensured I could get the best rate and monthly payment that would allow me a small increase (less than $15 than my current note) that would still allow me to help support my oldest son who is now paraplegic. Ms. Monica understood that it was necessary to get this crossover vehicle in order to store my son's wheelchair upright. Although, there were some minor concerns with the heating element in the car, Mr. Floyd was insistent on rectifying my concerns and made sure all was handled with care. I live in Greenbelt, Maryland and based on the good service and customer care, I did not have issue with traveling to Waldorf to finalize my used-car purchase. It is almost 3 months (short 9 days) and I am totally pleased with the Honda CRV as well as the service I received at Waldorf Toyota. Special Thank you to: Ms. Betty (internet sales), Mr. Lonnell Wilson (Used-Sales), Ms. Monica (Finance), Mr. Eric Carter (Used-Sales) and especially Mr. Floyd Alexander (GM)!!!! Note: I saw the vehicle, spoke to a representative and purchased the car the next day based on GREAT SERVICE!!!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing Sales Experience!
byon 02/12/2017
My wife Caroline and I bought two Cars from Bryan Gardner in December. He was knowledgeable, helpful and kind. We enjoyed the experience and will return to Bryan for every Toyota we buy in the future. The entire dealership Is exceptional but I recommend asking for Bryan by name. You won't be disappointed! Thanks, Bryan for a great experience. We love the cars and it was a real pleasure to meet you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Earnest winston
byon 02/10/2017
I had a great experience with your salesman Mr. Earnest Winston. He was very polite, honest, and trustworthy. He gave me a fair deal and did everything in his power to make sure everything was corrected before we finalized the deal.I really appreciated his honesty and his hard work to assist me in the purchase of my truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Salesperson & Experience
byon 02/10/2017
My wife and I came into the Toyota of Waldorf dealership not quite sure which type of vehicle that we wanted. As soon as we met the salesperson, Lenyk Scott, I new that she would help us find the right vehicle. She was very professional and personable. She had the patience to listen to what we wanted and guide us to the right vehicle, (Toyota Highlander). She made sure to explain the entire car buying process and guide us through it with no hassle. I recommend that if you are looking to buy a vehicle that you contact Ms. Scott at the Toyota of Waldorf Dealership. I know I will when the time comes to purchase another vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Customer Service
byon 02/10/2017
I went and purchased a 2017 Toyota Tundra and the customer service with offering of discounts was right in my price range. The whole process of buying the truck was quick and easy. The service department is great as well. I would definitely recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good buying car
byon 02/10/2017
I had a pleasant experience buying a Truck From Lenyk Scott. I been driving Dodge Rams for Years but Lenyk Scott convince me to buy a Chevrolet Silverado I really like the truck thank you for your help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Sales Skills
byon 02/09/2017
Earnest Winston provided excellent Salesman knowledge, answered any concerns and questions I had, and is great with keeping in contact to see how my auto is running and whether I have an interest to trade/purchase. Courteous and helpful in all contacts.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome Buying Experience-Thank You Waldorf Toyota
byon 02/08/2017
My buying experience at Waldorf Toyota was exceptional. The salesman who worked with me was extremely astute about the features of the vehicles. He walked me thru all the safety features on the vehicles and the other technology and convenient features. He showed great patience working with a non-techy person, me, explaining basic features such as setting the radio, using the nav system, setting up blue tooth, and explaining and demonstrating the use of other electronic controls. He answered every question that I had and many of those that I did not know to ask. The initial base price of the vehicle was provided upfront without any gimmicks or unnecessary haggling. The financing staff was equally helpful explaining the terms of my contract and ensuring the best possible financing opportunity was made available to me. I was totally pleased with this buying experience. Kudos to the staff of Waldorf Toyota!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
5 Star Salesman
byon 02/08/2017
You can only be a 5 Star dealership if you employ 5 Star Salesman which I think you have in Ernest Winston. When I first came this dealership it was for service that's when we met. I then came to purchase my second rav 4 and he was my salesperson it was pleasant experience he was professional knowledgeable and patient. He provided excellent customer service, he helped me transfer my things from my old vehicle to my new vehicle . He went above aND beyond my expectations.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales Experience
byon 02/07/2017
Mr. Ernest Winston, Salesperson was honest, knowledgeable, and made buying a new car stress-free. This is the second car I bought from Waldorf Toyota and I have been pleased with my purchases. The employees are usually courteous, professional, and accommodating.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Car Buying Experience
byon 02/05/2017
I recently purchased a new vehicle from this dealership. My salesperson, Mr. Bryan Gardner, was professional, courteous, and knowledgeable of the Toyota products. At no time did he place any pressure upon me to purchase the vehicle while highlighting the various available add-on options. Mr Gardner was also knowledgeable of alternative financing options that were available to me. The car buying experience was pleasant from the time I entered the showroom until I departed with the vehicle of my choice and specifications. I highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
So Far So Good!
byon 02/03/2017
"I Purchased a pre-owned Toyota FJ Cruiser from Waldorf Toyota earlier this week. This was my first non-Ford purchase ever and my first experience with Waldorf Toyota, but so far I can't think of anything to gripe about. On the plus side, it was easy to get straight answers and everyone seemed to know exactly what they were doing. I did not have to wait around for anything. My sales person (Lenyk) stayed way late to accommodate me and the manager was responsive and accommodating. The representatives who handled the financing, accessories and add ons, were also very professional and personable. I would have no reservations about going back or recommending this dealer to others."
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
LAnik Scott
byon 01/31/2017
My experience with lanik scott and her team was a great and unforgettable, she treated me in the most professional and well mannered way as possibly, she took ainterest in my business and did everything possibly for me to see and inspect the vehicle which most other dealers and sales personal don't take the time to do, but lanik did and because of her effort and also all question were answered and explained, because of that I decided to purchase the vehicle with Toyota of Waldorf, thanks to lanik now I have a my new vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Customer Service
byon 01/30/2017
I purchased a car 6 months ago and it was not my plan to purchase it at that time but the salesperson did such an excellent job in promoting the car and going out of his way to get the exact car of what I wanted I purchased the car the next day. Lonnell Wilson was very informative and professional in his sales pitch.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
