Fitzgerald Buick GMC
Customer Reviews of Fitzgerald Buick GMC
Excellent service
byon 01/19/2023
Fitz takes care of its customers quickly and efficiently. And thanks fir the car wash, too!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 01/19/2023
Fitz takes care of its customers quickly and efficiently. And thanks fir the car wash, too!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Won't Give You the Fitzway Yelloqw Tag Price
byon 02/20/2019
Don't waste your time with their "No Haggle" yellow tag price. Its not their price for everyone. Just for the very few customers who qualify for every conceivable rebate: military, plus student, plus currently leasing a different manufacturer's car. Fitz has misleading ads! .
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
bad deal
byon 02/13/2019
They were quick to sell but now we have a we had a we owe dent repair done and they cracked the paint. Now they stated it cost to much to repaint and that turned out to be a lie quote from another gmc dealer was half the amount they quoted and this has been on going for 4 months now. I will Be calling to a manager tomorrow. They pretty much say you are stuck with it when it clearly states on the dent repairs that if they think that they are going to crack paint they are supposed to notify customer. Obviously they do not have qualified dent repair specialist it looks like cottage cheese with all the bumps from removing dent.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Best service ever
byon 04/03/2017
Very happy with the service provided. They fixed my car fast and the prices were great. Will definitely be a repeat customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 04/01/2017
The service was great. It was done very fast and the prices were very good. They explained everything to me, which I really appreciated. Would highly recommend them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very fast and easy purchase
byon 07/18/2016
Most car dealers I consider to be professional time wasters. That was not the case at all with Firzgerald. They have a no haggle price which means you can get out of there in a couple of hours like I did. I also got a good deal. But don't expect to be able to get the price lower than what is advertised because you won't because to. The only reason I did not give it five stars is because a price estimate was given that was lower than the real price. Since this is a no haggle price they should be able to give the real price every time. Make sure you ask for the real price. Other than that it was great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
routine service
byon 07/01/2016
routine service performed timely and courteous. A surprise car wash was given which was a pleasant surprise. Vey nice gesture by the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service!!!!!
byon 05/20/2016
Everyone was great, especially Mr. Abramson, who made me feel comfortable and was willing to answer all of my questions. Would definitely recommend this dealership
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 05/04/2016
I have always had a very positive experience each time i have had to bring my car in for service. This particular one had two components: some routine services--done excellently, second was a particular problem with my bluetooth connectivety--they did an excellent job in diagnosing and finding a solution. They kept me informed on every step and were very helpful in getting me to understand them, The entire team ( from the guys who take/bring your car to the wonderful cashiers) are some of the most courteous people to do business with. I have not ever had a bad experience there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Scheduled service included in purchase/lease of vehicle
byon 04/12/2016
Vehicle mfg.'s window sticker included 2-years maintenance. Scheduled service just performed was completed expeditiously and gracefully. Service writer and staff in dealership were kind, considerate and appreciative. Work performed as required and within the time frame given. Couldn't ask for better service. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Still waiting for my Acadia to be fixed
byon 08/20/2015
The service air bag light in my 2014 GMC Acadia went on. I called up Fitzgerald's service department. The rep said bring it in as early as possible on Tuesday morning, although they may not be able to look at it until Wednesday. I busted my butt to drop it off Tuesday at 7:30 a.m. Tuesday at around 3 p.m., I get an update: they haven't looked at it yet, but hope to on Wednesday. Wednesday I hear nothing. Thursday morning I call and speak to John in service. They still haven't looked at the car yet, but hope to today, he says. Not guaranteed though. I ask why, if they couldn't look at my car until Thursday or Friday, did they have me bring it in on Tuesday. John says because that's how they operate. I ask why couldn't they just allowed me to keep my car until they did have a spot open? He said that's not how their system is set up. Fitzgerald needs a new system. ***** Update: About an hour after I posted this review, John called back. My Acadia actually was being worked on when we'd chatted earlier, and it was ready to pick up. As expected, all the work was covered by the warranty. A manager also called me to apologize and offer an explanation (they were short staffed). And he said that if I decided to go there again, ask for a loaner and they'd provide one. And after I picked up my car the next day, the manager called again to make sure I was ok with the work they did. I was. He also asked me to revise my online reviews. I just did that, raising it from one star to three. Rationale: Great service after I complained and posted negative reviews, but it shouldn't have come to that.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Used GMC purchase
byon 01/08/2014
Just want to tell others that I had a very good experience with Armen M. and his sales manager Steve B. They were very professional, accommodating and I feel like I got a real nice Yukon at a nice price. Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Outstanding sales and service
byon 10/23/2013
I am amazed that anyone would give this dealership less than a 5-star review, but perhaps it is a reminder that a customer can have a bad meal in a multi-star Michelin restaurant. I have been dealing with the Fitzgerald dealerships for almost 30 years and have purchased multiple cars and had multiple cars serviced there. The no-haggle pricing is what attracted me to the dealership initially and the service experiences have kept me coming back - especially the free loaner for life. Unlike one of the other reviewers, I have always been provided loaner cars (when I requested) for even routine minor preventive service and have never been advised to service items that were not required. If anything, service advisors have recommended against servicing items that I asked them to check out because a minor adjustment took care of the problem or because the items (like brakes) still had plenty of miles in them yet. My latest car is a 2014 Acadia Denali and the purchase experience was everything that a customer might hope for from the sales consultant (Lamon) to the associate sales manager (Mike) to the closing staff (Sandy and Joe). Of course, I operate from the assumption that the dealer is entitled to make a fair profit and that I am entitled to pay a fair price. All of my expectations have been met or exceeded.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Armen & The Entire Staff Are Terrific!
byon 09/27/2013
I had an extremely positive experience with Fitzgerald Auto Mall! Each person I dealt with went out of their way to provide A+ service. I have told all of my friends about the dealership and have encouraged them to ask for Armen. He even located my 6 CDs that I left in my trade in several days after the transaction. I plan to get my next car there. Dionne
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Experience - Armen
byon 09/23/2013
I was in the market for a car back in April and was waiting on the funds to become available to me. I met Armen through an internet search that brought me to Fitzgerald Auto Malls. I had never dealt with this dealership. It was, by far, and still is one of the best, if not the best, car purchasing experiences that I have ever had. Armen is the best salesman! He was patient, accommodating, extremely helpful, knowledegeable and was never pushy which meant alot to me when it comes to salesmen. He spent time with me explaining everything and corresponded via email and on numerous occasions, in which he answered every one of my questions. He was also very nice to my kids. I can't say enough. My overall experience with this dealership is excellent and I would recommend it to everyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Throw-Back to the Sleazy Sixties
byon 07/12/2012
Thought these tactics went extinct with the dinosaurs. The manager is [non-permissible content removed] who cannot keep his smart mouth shut to save his life. They fumble their way through the simpliest of questions regarding vehicle features, incentives, inventory, etc. Bait-and-Switch cons until the cows come home. Potentially illegal tactics. And all this for a lousy GM product. Heading back to Honda and Toyota. No wonder this country is headed down the tubes.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
1 Comments