Heritage Chrysler Dodge Jeep Ram Owings Mills
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Dealership Sales Review
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"It was terrible!! The worst experience"
Written byon 05/16/2015
I had the worst experience with dealrships ever here. We come to agreement on a price over the phone, and I called at least 3 times to confirm the price, then I went there and after spending 60 $ to go there and spending 5 hours until 11:30 PM for paperwork there, when we were gonna sign the contract, they told that the price is 5000$ more. The even worse part was that, when I was talking to salesperson alone, he accepted that he offered 5000$ less (i really don't know why) but when the sales manger came back, he denied what he said only 2 minutes ago. I had headache all the night ...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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mileone on 05/22/2015
Dealer Response
Heritage Chrysler Dodge Jeep Ram of Owings Mills apologizes for any miscommunication that may have occurred while conducting your vehicle purchase. We followed the requests made regarding the amount financed, payment, and down payment. Our Sales manager, Jeff Webber, was under the impression everything had been clarified. Confusion arose once we progressed to the business office to finalize the paperwork. We explained and documented based on the worksheet used during the negotiation, but we apologize we did not meet your expectations. Our General Sales Manager, Mike Brocki, would be happy to discuss this matter further and can be contacted at (410) 654-7880. Thank you for your feedback.
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