Al Packer's White Marsh Ford
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Dealership Service Review
service Rating
"Quick Lane" seems misleading
Written byon 07/06/2016
For the first time, I made an appointment to get my oil changed, so I wouldn't have to wait 2 hours, yet still had to wait 2 hours. For an Oil Change! That is ridiculous. jiffy lube can do it in 20 minutes or less. You call it the Quick Lane, which seems like false advertising, I have never had it done quickly.
I suggest 2 people doing the vehicle at one time, to move it along.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable