Al Packer's White Marsh Ford
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Dealership Service Review
service Rating
We continue to appreciate the service department
Written byon 12/12/2014
We own a 2006 Freestyle and a 2013 Focus, which are maintained by Al Packer. Our service rep., Billy Fitzpatrick, makes sure our routine service is done properly and monitors any other repairs or adjustments that may need to be made. He also works to keep our cost as low as possible. The cars are always ready at the projected time. We always feel confident that our vehicles will be maintained and repaired properly. Thanks to Billy and the service techs, we expect these vehicles to last as long as our 1995 Explorer did, being traded at 273k miles for the Freestyle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes