Ourisman Chevrolet Marlow Heights

I bought my 2010 Malibu from Ourisman Chevrolet and I always take it there for service because they offer a very convenient shuttle from several Metro (subway) stations. It is ready when promised and is hand-washed when I get it back. Recently, they fixed a faulty airbag sensor, fortunately under warranty. A few weeks later, the sensor light came on again. Because I had to bring it in twice for the same issue, they provided a free rental car. The problem was that the harness under the seat hadn’t been secured properly and it shook loose. Anyone can make a mistake, but Lisa W., my service manager, made it right by not only being honest about the cause of the issue but also by going the extra mile to ensure I got a free rental even before she knew what was wrong or how long it would take. I like that Ourisman assigns a particular service manager to each of their customers so I have a person I can call directly about my car. The other service managers are also to be commended because they are willing to help me when I come in or call if Lisa is not available, even though I am not assigned to them.