Tate Chrysler Jeep Dodge Ram Frederick
Customer Reviews of Tate Chrysler Jeep Dodge Ram Frederick
Easy to Deal With
byon 03/12/2017
Can't say a bad thing about Tate Frederick. The salesman wasn't pushy, the managers were friendly, and we got a good deal. Wouldn't hesitate to buy from there again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
terrible dealer
byon 05/26/2016
My wife and I visited Tate Chrysler Jeep Dodge Frederick Maryland dealership on April 22, 2016 and purchased a brand new 2015 Jeep Grand Cherokee Limited. The purchase process went relatively smooth. Unfortunately, at the delivery, we only received one (1) key. At the time of showing us the owner's manual and vehicle registration, our sales representative Mr. John Hubbard handed over only one key to me and told us that the technician who is working on cleaning the vehicle has the other key. Ten minutes later, the technician came over and asked Mr. John Hubbard where the key is. Mr. John Hubbard took the key from my hand and went with the technician to pull the car over in front of the show room for delivery. I asked Mr. Hubbard where the second key fob is and he has no answer. Mr. John Hubbard promised me to look for the missing key and get back to me later on the same day. However, he never did. We have been trying to reach him since then via multiple phone calls and emails everyday with no response. My wife was able to speak with John once but got hung up. We called and emailed the dealership's general manager Mr. Shawn Frick and left a couple of voicemail message and have yet to hear back from him. It is to our surprise that the attitude and response changed drastically right after we drove off the lot. The missing key is not only an inconvenience; it also poses risk to my brand new vehicle and my family. Knowing somewhere out there someone has a key to my car is a very uncomfortable feeling. A month has past and this issue remains unresolved. Now the dealership is claiming they gave 2 keys to us and we are calling them wanting to have the 3rd key. This is completely false. I am deeply troubled by the fact that the dealership is willing to lie to cover up their mistake and not owning up to it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Outstanding Customer Service
byon 04/04/2014
I recently purchased a Jeep from Tate and everyone was fantastic. The salesperson was wonderful and the financing process was very easy. It was a pleasure dealing with everyone in the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Don't ever go to Tate Used cars. Shady financing department.
byon 03/30/2014
This was the worst experience I've ever had in buying a car. Do not go to Tate in Frederick, MD. I have a 700 credit score, with little debt, and a good income. I have a vehicle that CARMAX had guaranteed a trade-in value of $14000 one hour earlier. It's paid off. I had my heart set on a Jeep at the used car lot at Tate in Frederick, MD. The salesman was nice, not pushing, and just about perfect. So, thank you for that. When I got to the financing part, the finance manager did several things that were just awful: 1. He refused to let me see my credit report. 2. He refused to quote me any financing other than 72 months. I was looking for 60 months and have no issues making any payment. He tried to explain away saying, "You can just pay it off earlier then." In any loan, the interest charges are paid heavily in the beginning of the loan. A 72 month loan has far more interest to pay up. 3. He only offered me a 4.9 interest rate, which is ridiculous (since the average is hovering around 3). 4. He offered my $12000 on my $14000 certified trade-in. 5. After coming up $500 dollars on my trade in, the manager said that the offer was "only good for the next ten minutes." 6. He wouldn't come down on the price of the Jeep. It's America. We are supposed to haggle. 7. The finance manager and the sales manager yelled at each other several times. It was so bad I had to leave the room twice. The finance manager stated to me "I made a bad deal earlier, so I have to make up for it now." 8. While my salesman was out looking at my car, I asked the closest rep (who was just standing around) if I could have the keys to the Jeep I was interested in - just to go sit in what I thought would be my new car. The closest rep turned out to be the manager. Instead of just giving me the keys, he called in my salesman from what he was doing outside, to walk the five feet inside and hand me the keys off the key board. It was a jerk move. 9. The sales manager and the appraiser both smoked while they looked at my car. 10. The sales manager was about the rudest person I've every had the displeasure of meeting. While the used car sales department of Tate Jeep in Frederick was exemplary, the finance department and the sales manager was atrocious. They were obviously trying to screw me over with the 72 month financing, my trade in value, and the interest rate. I don't mind dealerships making money. They were squeezing me for every single dime - and being very shady about it. I'm a service member living in Frederick. I loathe someone trying to take advantage of my good nature. This was the worst almost car buying experience of my life. DO NOT GO TO TATE!!! They will [non-permissible content removed].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
I don't know how they stay in business
byon 02/24/2014
I found the vehicle I wanted on Auto Trader and drove a distance. Before leaving, the salesman assured me they'd deal with me on price...they'd come down a little. They didn't. The finance guy was unbelievably rude, didn't say hello or goodbye...no human interaction at all. I think he was upset because I had secured my own financing with my credit union. There's actually a longer story my credit union people could tell dealing with these people. I've bought a lot of cars - I've been around awhile. This was the worst buying experience I've ever had. I don't know how they stay in business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
never again
byon 03/26/2013
The sales rep told me that they had just changed the oil in my `06 Scion XA, but could not get the check engine light to go off. It turns out that the car`s oil was overfilled. Did the "mechanic" not read the capacities information listed in the manual? Upon paying for the vehicle in full and receiving my title, I was again surprised to find that there was a lien holder listed on the title! I am sure glad that these "professionals" are working in auto sales and not in surgery!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Tate Auto
byon 01/21/2012
Having purchased many a car from dealerships and private parties over the years it is so nice to find a truly "family like" atmosphere at Tate. I was helped with my purchase of a used dodge minivan by a very nice, well informed salesperson and found every aspect of this dealership including the servicing of the car to be excellent. I would highly recommend these folks to anyone looking for a car..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
