Hertrich Honda
Dealership Sales Review
This dealer is a big scam. Please afraid of going there. I was given a price by Internet Sales Person which was a great deal. Before going to the dealer, I confirmed that the EXACT vehicle is in stock and the price communicated via email is still valid. They said "Yes" price is still valid and they had vehicle in stock. When I went there, I was handled by Frank. First of all, he acted as if there is no communication between the dealer and Internet sales person so far as pricing is concerned. He disappeared somewhere and came back. He brought the vehicle for Test Drive which was 2014 and I requested for 2015. When I noticed that he acted dumb. I refused to drive 2014 model and insisted 2015 with my preferential color which they promised was available. He took me back to his desk. Again, all hands meeting or something in his manager's cabin. Came back after 10 minutes and asked for the emails. I gave him everything. Again, all hands meeting in his boss's office. This time he did not show up but his boss came. He was very rude. First he started saying that the email does not say 2015. I showed his where it mentioned. Then he said the price was only valid until 12/31. However I spoke to their rep on 1/2 and she said they wanted me to extend the offer until 1/3 if I can come on the same day. I drove all the way from Columbia (about 1.5 hours). Finally the Boss guy did not have anything to say so he shamelessly started screaming. He said neither they had the vehicle in stock nor they can afford the price that was given in email. I stood up and started my way back to Columbia. On the way, started getting emails and phone calls from the Frank guy that they want to sale the other colors for the price that I am looking for. I was already getting other colors near my home. Please be afraid of any Internet pricing you have received. This is a whole [non-permissible content removed].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No