Ourisman Chrysler Dodge Jeep Ram

Bought an alarm system from this dealer in 2004 for a new Jeep. It died in February 2009 at night (temps in teens) up in New England and no one at dealership could help. No sales person or "the tech person" from the alarm company that installed the system. Jeep would lock but would not start. The bypass also did not work. Got it towed and local Jeep dealer could not fix it as it was aftermarket and NOT a Chrysler product. They said it if were a Chrysler product they have all the specs and wiring diagrams to dignose the problem and fix it. Got the system pulled out. When I got back, Dealership GM said he will NOT install any Chrysler Corporation product in ANY of the cars they sell! I told him I hope they use real MOPAR oil and filters. I called the customer service at the Alarm System's manufacturer and after a 20 minute hold the CSR said he could only pull up authorized shops by state but by vicinity! So if you're in Ocean City go to Bel Air vs say Rehobeth DE. So now I am a hostage of an alarm system that NO Chrysler dealer can fix! This is the third time I had issues. First time-no one gave me a manual or show me how to use all the features properly. Second time I had to drive to Rockville to get wiring fixed. Dealer offered a rental..but what about the gas and mileage on my Jeep. Aftermarket vendor cannot fix on site. Wrap up: *Dealership GM refuses to install a new Chrysler product, (and according to Chrysler in 2004 there were OEM alarm systems that could have been installed by this dealer, who refuses.) *Mechanic said that solenoid's been removed from original position for the alarm system, and that is not per spec. *Complaints filed with Chrysler Corporation. Awaiting response. Good dealership before this fiasco...lousy customer service on this issue. Will buy a Jeep elsewhere..planning on new one in 2010 and another in 2013. Rating based on this issue.