Ourisman Chevrolet of Bowie

by sebastian on 05/07/2024

My truck was recently totaled so I was in need of a new one. I did a lot of research ahead of time to know what I was looking for and at what price point. At the time, Chevrolet was offering the best deals, including 2.9% financing. Looking at inventory I narrowed it down to Ourisam Chevrolet because they had the largest selection of trucks in the range I was looking for. I was greeted immediately upon arrival by Willie Younger. I told him my situation and he got right to work showing me what they had. We settled on one and went in side to crunch numbers and negotiate. After some back and forth, I told him what I was willing to pay which he was able to get the sales manager to approve. While finalizing the deal they washed/waxed and fueled my new truck for me. They even took my rental off my hands and returned it for me as they have Enterprise Rent A Car right on the property. A good experience all around.

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by Edvin m on 04/30/2024

Super friendly people here and prices are great, negotiation was really smooth

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by Geoffrey Leonberg on 11/04/2023

If you want your car damaged and to have your time wasted/be lied to, here is the place to go. After bringing my 2023 Silverado in for service, upon picking the vehicle up, I found 5 dents in the bed side that nobody at the dealership notified me of causing. It was only after being confronted that they “checked their cameras” and found their tech dented the truck. And it was not by accident, it was by them not being able to drive. They could not get the vehicle parked straight enough for their lift and tried to dolly the rear end and push the side of it with their hands… one a 10,000 lb truck. Suffice to say there are 5 dents in my truck. Dealing with Manager Russel and Lagos was like pulling teeth and they fought me on wanting to have the vehicle repaired elsewhere, where someone was able to confidently operate my vehicle in a parking lot and garage. After A month of this back and forth I am finally being offered a check for the repair cost only, and nothing for the hours of my time that has been wasted dealing with fighting them and arranging repair.

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by Sherill H on 08/18/2023

Nick Threat was very much professional good customer

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by Shantel on 04/12/2023

Overcharged no deals

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by Aviva N. on 02/24/2023

As always, Buddy Reio and his team were quick and efficient and I left knowing my car was safe and roadworthy.

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by Angelic on 01/07/2023

Nice people Get the job done

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by Anlyn1972 on 01/02/2023

While I never like vehicle repair visits, the sting is less when the visit is handled properly. I was given a realistic timeline, kept informed of progress, and even paid a little less than quoted.

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by DMMarks on 06/13/2022

Let me tell you about my service...I dropped my car off around 0815 for an oil change and tire rotation. They called and said I should replace the coolant in the hybrid system of my 2012 volt. I asked them to charge my car and they ensured me twice it would be done. I return to get my car around 2 PM. Problem 1: Charging port open, windows down, two employees smoking around my car, and no charging plug in the port. Get in the car with no battery left. Go back and say it is annoying that my car stinks like smoke with no charge, but not the end of the world. Problem 2: This is the big deal! Get less than 400 meters from the dealership and my car is smoking so bad the cop at the light told me to turn around. Get back to the service bay while still smoking. In less than 5 minutes on the bay floor, the car drops a small puddle of oil on the floor. The techs look over the engine as it is still smoking, take it back to the service bay and "clean it". Problem 3: Say it is just a overfill. Cleaned the engine and should be fine. Make the service manager ride with me and in 5 minutes , the car is burning oil and dripping from under the engine cover. Service manager shows the techs with his phone where it is. They take it back to the service bay again. Problem 4: Bring it back out and say they didn't put the funnel in correctly and lots spilled but all cleaned up now. The service director Derek was a very condescending human being. When he said I can't fix the past, he should at least make it right because his team is the one who broke my car in the past. I had to be 4.5 hours away for military duty that night, so I had to leave. They wrote a BS letter. Unfortunately, my car is bricked in the parking lot at Norfolk Naval Base, smelling like smoke. I hope someone reads this review and is willing to contact me to make this right. I took a perfect vehicle into dealership and came back with junk...So sad.

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by Troy Bossert on 05/14/2021

Beware! The internet price is NOT the price of the car. Our most recent visit they had a vehicle on the internet at $15,370. Inside the dealership after test driving the car: They came back at $24,019. The $15,370 pricing was based on a $20,300 Family pricing and $5,700 in cash rebates. YOU WILL NOT QUALIFY FOR ALL THE STACKED CASH REBATES. IT IS IMPOSSIBLE. They know this but they think they can get away with it. Furthermore they wouldn't even honor the family pricing price they advertised as the base price. What they are doing is pricing the car as the perfect world lowest price mathematically possible. For instance you would need to be a GM Employee to get a $750 cash rebate, You would need to have served in the miltary to get the $500 cash rebate, you would need to be a first responder to get another $500 cash allowance, which still doesnt equal the $5700 in cash rebates. They told me in was a glitch in their website and this wasnt the real Ourisman Website. However after reading reviews of Ourisman's dealers across Maryland this is a common excuse over the last 2 years. If you want to buy a Chevy: DO NOT go here thinking the internet price is the lowest you will find. They are bate and switching you and it is illegal to do so. Stay far away.

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by Kenneth on 03/05/2021

The service I received was the worst i have ever had in my life. I spent over $4,000 for parts/service. The parts took almost a month and was installed damaged plus had shoe prints all in side my vehicle. I will never use this location and warn others not to use them. If i could rate them -stars i would. You have to do better.

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by Unhappy customer on 09/25/2019

I purchased a 2011 Chevy Corvette and purchased an extended warranty along with it. I was told at the time that it was "bumper to bumper" coverage, just like a new car warranty. It was pretty expensive. Nine months later my air bag light comes on. I take it to my local Chevy dealership and am told it needed a new air back and harness for a price of $1350. I had them call my extended warranty company and was told this was not covered. I call Ourisman and talked to finance manager who said he would investigate and call me back. He never called back after leaving several messages. I did talk to two other finance people who told me that air bags are not covered under a new car warranty. I find this hard to believe. I never did receive a call back from anybody at Ourisman, therefore I am writing the negative review and am done dealing with Ourisman.

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by Andrea on 09/23/2019

I am so happy with my Honda CRV purchase! The sales person, Joe knew what type of car I was searching for and didn't waste my time. The manager, Jordy was very helpful and went over and beyond throughout the car buying process for me. Chad in finance worked to answer all of the my questions. They are a professional team and I am happy with my purchase. Thanks for all of your help, guys!

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by Dissatisfied on 09/10/2019

I had my car repaired here after an accident, and as usual, the service was swift, efficient, and the repairs were great. T As I was leaving, someone noticed a tail light out, they called me back and fixed it... Later that day I realized that, at some point, someone in the body shop decided to avail themselves of a few dollars worth of change in my car. Petty theft. Amazing. That's why this is not a five-star review. The reason I went there in the first place was because I had been a victim of vehicular assault - only to be further victimized in such a small and petty way. When I contacted customer service, no one returned my call. After three days, I called again and was put in contact with the body shop director who said that there was nothing to do be done because of the (non legally enforceable) signs stating that they are not responsible for valuables left in the car. The customer service here is appalling. Not only did he not apologize, but no one seems to care about making this right. I will not be patronizing this body shop in the future if I have a need. There are far more reputable places, albeit out of my way.

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by Tobin on 08/15/2019

Had 10:00 o’clock appointment, dropped off by 9 and by 10:50 they tell me they can’t look at it today. Took day off work and scheduled it. Manager Bryan paitsel was very unhelpful. Made excuses instead of trying to help resolve the issue

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by SSunnymeade on 07/22/2019

If I could leave no stars I would so so. Went with my cousin by marriage, someone with whom English is a second language, and had the worst experience ever. Purchased a "Certified" Colorado that was advertised as certified at a given price. When we got to dealership they told him that certification would be an extra couple thousand. What bs? They eventually relented. Certification also includes a car that has two sets of oem keys and passes Chevrolet's high standards. They said they would owe me the extra key and two weeks later are trying to claim it was not included and if I want it, it will come from the salesperson's pocket. The car also has evidence that the windshield was repaired multiple times. As a result of that and the heat, he is now experiencing significant cracking. All we asked for was a replacement, but their answer was that I must be playing my music too loud. Yes the Ukrainian news over the iPhone must have so much bass that cracking is imminent, right? My recommendation is to run from [non-permissible content removed] that this dealership. So many dealers have turned the corner from the old days of bait and switch. Someone forgot to tell this dealer it is not 1995 anymore. We are now working with a Chevy case manger to find a solution to the predicament we are now in. Regardless, you have many car buying choices. Darcars, FitzGerald, Pohanka, Koons are just a few that my yelp search found. Call any of them, but run from Ourisman Chevy of BOWIE.

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by Charlie on 03/27/2019

Efficient fast and courteous

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by SML040202 on 02/22/2019

I request a quote and the only thing they were concerned about was when I was coming in. Since I wouldn’t provide that answer no one would send me a quote. I called the GM and left a voicemail and no return call. I never seen a car dealership not want to sell a car.

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by ChevyGirl88 on 12/16/2018

Came to the dealer after another repair shop failed to fix my car correctly. I explained the situation and what I heard. Within minutes the dealership confirmed my fears, contacted other parties to inform them of such, and placed me in a rental vehicle. I felt a great amount of frustration leave, knowing my car was being taken care of correctly!

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by ewn3903 on 09/08/2018

Took my car for service because of engine light problem. Adviser found problem with Turbo Booster and it was covered by warranty. What I am a little disappointed by is lack of communication. I knew it would take a little longer because of engine part but adviser said would call me by 4:00 pm on Friday and car would be ready. I did not receive a call. I called Saturday morning to check on the status and service says still waiting for a part and check back Monday. This is what I don't understand. Example: I do computer work and I believe in keeping the customer updated even if I have to rebuild the computer I would let them know it is going to take a little longer. This helps the customer prepare for not having a computer. It's the little things that separates OK customer service from Great customer service. There are just too many ways to communicate today text, email and even social media. At this point I can't comment on work being preformed because I have not seen the completion of the work. I now have to make arrangements to get to work on Monday and possibly Tuesday.

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by ChevyForever on 08/21/2018

The experience was nice. I would like to suggest automatically washing every car after completion of service.and drying it off. If this is not norm at least ask the customer if they would like it cleaned when they drop it off. This will avoid additional waiting time out of ones day. I would like to see Chevy step up their game. I also own an Audi and after any service that is performed at the dealer, my car is always washed and dried upon my return. Going the extra mile keeps the customer coming back and referring to others. .

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