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Jones Chrysler Jeep Dodge Ram


1510 Bel Air Rd, Bel Air, MD 21014 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

5 out of 5 starssales Rating
Big Help in transition
Written by Dhang on 12/19/2014
I've been to R&HToyota, and Jerry's Toyota before I decided to go to your dealership. But I already inquired thru email last August or September regarding my interest and was immediately replied by Diane Freyman. She then referred me to Carl Granville who guided me and my friend on our way there and assisted us the first time I went to your office, and worked with me all every step of the way until I was able to get my first car. I was given the information I wanted and needed. I am an immigrant and just been here 4 months and I was faced with the reality that I NEED a car to get around. Everyday was a struggle for me because I have no means of transportation going to work except for a taxi service which have cost me a lot of money. Like I said, I've been to other dealership also. Jones allowed me to choose the car I wanted and was able to avail it within my budget and to think when I first came, I did not bring any documents with me. I normally bring all the documents dealerships usually asks from clients, but I was treated with DIGNITY. With the first dealership I went to, I have all the necessary documents except that I have no Maryland driver's license. That time I am looking at purchasing a RAV4. But the dealership said that I am not elligible to get a RAV4 and offered me the Camry which is a SEDAN because of the cash back and a downpayment was asked and/or a co-sign/owner. Did I get a follow-up thru phone calls from them? YES, a lot of them! But was I offered or allowed to get the car I wanted? NO! I was not even given a quote on how much MSRP is and how much is my monthly based on the APR. With Jones, I was provided with a quote right away. So I know what my possible monthly payment would be. they also tried to help me by looking for banks that could give me loan with a low APR, but I don't have a credit history yet. I appreciate that effort.
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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jonescdjr on 12/22/2014
Dealer Response
Dhang, thank you for your kind words and for taking the time to inform us of your positive experience. We are sincerely pleased to know that our efforts have made the difference in your car buying experience. Congratulations on your purchase! If you ever have additional questions or need a service, we are more than happy to lend a hand. Sincerely, Gary Hale (garyhale@jonesjunction.com) General Sales Manager
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