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Heritage Volkswagen Parkville Service Reviews

  • 9215 Harford Rd
  • Baltimore, MD 21234 (map)
  • (888) 709-4382
  • Chat with Dealer
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Service Rating Second to none! By ZmanTDi on 10/08/14 08:35:19 PM PDT
Recommend this dealer? Yes

I have been having my VW serviced here for 5+ years now. I have a VW dealership just s couple miles away, but I drive 40 miles (round trip) out of my way to this dealership because of the quality of service, fairness in service costs, and mainly the honesty and commitment of the service members! I...
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Service Rating Horrible Service By klyons85 on 07/07/14 02:49:47 PM PDT
Recommend this dealer? No

My 2010 VW CC Sport has been in the repair shop for nearly month. Erick the service manager lacks customer service skills. Promises call backs and doesnt follow through.i have opened a Customer Care case with VW America. My vehicle stopped running after two days of owning it (cylunder heads need to ...
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Dealer Response

Hi Klyons85, Thank you for your feedback. We exchanged voicemails the other day and I've learned more since you brought your concern to my attention. I would like to point out that your vehicle was not purchased at Heritage and was purchased from an independe... Read more

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Service Rating Awesome service department By chicklett on 04/10/13 01:56:15 PM PDT
Recommend this dealer? Yes

The dealer has their act together...Customer service oriented and stands by their word. They are courteous and very thorough with everything they do. Great job!
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Dealer Response

Hello chicklett, Heritage VW of Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we've succeeded. I will be sure to share... Read more

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Service Rating Passat (2012) service By tkomama on 04/07/13 01:20:00 PM PDT
Recommend this dealer? Yes

We purchased two Passats in 2012, one diesel and one regular gasoline from this dealer. Service each time so far at this dealership has been outstanding, prompt and friendly. They go out of their way to accommodate their service customers. Extremely pleased with their service department.
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Dealer Response

Heritage VW of Parkville appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your two Passats for a checkup! Thank you again tkomama for the highly praised feedback. [... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating 1st Class Service Department. Highly Recommended By leroyal on 07/29/08 12:00:00 AM PDT
Recommend this dealer? No

I am always treated with respect by this dealership. They know i'm a service geek and always get me in and out ASAP. Their In-house Service Logbook is great, I don't even have to think about what gets replaced at service internals.
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