DARCARS Toyota of Baltimore
Customer Reviews of DARCARS Toyota of Baltimore
Worst Toyota dealership possible
byon 05/12/2023
Please understand this dealership are just [non-permissible content removed] who bait and switch you and charge insane market adjustments. Make sure to avoid this dealership at all costs as this place lacks integrity and honesty and is a joke. They deserve a negative rating. Easily the worst toyota dealership ever from the different ones I visited. The salesman Raj and finance person VJ are [non-permissible content removed]. Toyota Motor Corporation should investigate this shady dealership as Toyota is a great brand of car and this pathetic dealership is tainting the Toyota name. They also deserve their pathetic better business bureau rating.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Abysmal service. Worse than useless
byon 04/09/2016
The Service Staff refused to perform the interim repair per the safety recall notice 15V-577 from the NHTSA for my 2011 RAV4 that I had scheduled through DARCARS earlier in the week. The Service Staff refused to perform the interim repair in violation of the National Traffic and Motor Vehicle Safety Act. Before I presented the document, the first staff member stated that DARCARS would do nothing because the safety recall notice was interim. Once I read the sentence As an interim repair, any authorized Toyota dealer will replace the wiper crank sub-assembly at NO CHARGE to you. from the recall notice, the staff member changed her statement to DARCARS did not have the part in stock. Neither staff member offered to reschedule the appointment upon receipt of the part for Safety Recall Notice 15V-577 from the NHTSA. Both staff members made it quite clear that DARCARS would not perform the interim repair per the safety recall notice 15V-577 from the NHTSA for my 2011 RAV4.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
MY DARCARS IS WINNING
byon 10/08/2015
My Sales Rep Chris I believe that was his name, made my situation happen. I thought I was going to be turned away due to my credit. However he prove me wrong and now I am winning. I will refer all my friends and family. He had wonderful customer service and a wonderful sales man... This Gentleman deserves a raise... Thank You to Darcars Toyota of Baltimore Family
Customer service
byon 06/04/2015
Darcar from sales representative to darcar service is awful,disgusting and so disrespectful.Never seen this [non-permissible content removed] before.I am so regret coz l bought my car from them.Hope any other people not do the mistake that l done.Pls be careful for this dealership.they asked me to comeback 3 times to fix my back door glass and charged the full price and they didn't even apologize or not any discount coz of delay.and service manager too much lied when we were talking to general manager about the issue.it was very bad experience and same thing done few times not just ones.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Worst experience of my life
byon 03/05/2015
I had a very bad experience at the dealership.I walked in the dealership and was asking about the Toyota corolla, I told the I am new to the country and is not knowing about the process, then they took the advantage and make $27428 the price of a Toyota. They usually add $1995 for dealer installed parts, when I asked Davin jones about the parts, he told me you can not understand, they added $2000 Toyota extra care contract, and told me that you can cancel it any time and we will refund you in full, but when cancelled it they refunded only $1502 and saved $498. They are so mean, that I went to car wash after one week of buying a Toyota, a manager (waheed or a name similar to it) told me that we are not doing car wash, if you want you can pay to guy $15-20 so he will do it. The manger always told me this is not our car now and do not bring it here, this is the story between you and the bank now. As I know when you finance a car the bank give the a fixed rate to dealer , if the dealer sold the vehicle at a higher interest rates, that extra money goes to dealer. After that car wash experience I never went to service my car from them, I went to Jerrys Toyota on belair road, they are very good, but the question is that why they deducted $498 from cancelling a service contract, why they did not explained it earlier. Why they tell lies when they are not serving people good. They deceive you by telling you any kind of lie. They sold me this car for 72 months in 696 a month, if they make it 60 month a monthly payment may go up above $800 a month. The problem was I was new and they took full advantage of it, why they destroy others life for their money. I was looking at Toyota a great vehicles, but when you face such dealership, when they put a corolla on your social security at $696 a month, what you think of these dealers of Toyota, I think I never go again. When I asked to trade in he asked me for $12000 because this car was not worthy of $27428. I suggest to all my friends that ask about dealer installed parts because the Toyota does not want it in a vehicles sale. And tell them to read the whole contract for you before you sign it for them. Check the principal amount of the vehicle and you are paying them down payment it should go to the principal amount not towards the interest because that interest is for 60 months period not on the first day even when you did not signed the contract, tell him to deduct the down payment from the principal because you did not signed the contract yet, why a person should pay thousands dollar interest when that is not due even. The interest is calculated on daily basis, you can pay one day interest not thousand dollars on first day. I pay them down payment and it never showed on my account. I think when I left the dealership they might have celebrated a party of deceiving me, and they took money from me for nothing. I suggest take a quote from a bank before going to a dealership what I am thinking I should have done.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Exceptional Service
byon 02/04/2015
I just bought a 2015 Highlander from Darcars and I absolutely love my car! Besides the car, what was also impressive was the fantastic service I received from my sales person Rod Durden. He really went above and beyond my expectations. Not only working with me to get the best deal possible (and I did my research), but making me feel at ease through the whole process. I never felt pressured to buy or that I was just another customer. Rod really made me feel special! I also thought the finance rep, Kurt Snyder provided exceptional service. He was so knowledgeable and also put me at ease. I would highly recommend Darcars and Rod to all my family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
all good by these guys.......
byon 09/13/2014
great price and very patient with the whole process........reggie is your guy to see, he listens and no pressure, eric and ashante standby their price no matter what and chris back in finances couldn't treat you better as you settle up. not only new car but friends too
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dealership with Excellent Service
byon 07/07/2014
This dealership is the best. They will put you in a vehicle with no hassle. My son and I both purchased a Toyota Camry weeks apart with no problem. I referred a friend and she was driving the sane day. Excellent service and it didn't take all day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best place
byon 05/09/2014
They did an awesome job we worked with Reggie and he was fantastic I'm going to be honest my credit wasn't the best but they got it to work and got me into a car that day I would def go back
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
High pressure
byon 09/09/2013
My wife and I walked into this dealership ready to buy. Upfront, I will admit that we are new to the USA, recently moved from Canada so our credit is not yet established in the USA. However, our issues with the dealership had nothing to do with the financing process. We test drove a Prius 3. The sales associate knew less about the car then I did and actually asked if I was a secret shopper or an "undercover boss". When I questioned about the functionality of features of the car (solar sun roof), I was given false information. To be fair the associate was new. Apparently he had only been working there for three months. However, he also did not know some basic questions about the cars navigation and HUD computer systems. When it came time to price the vehicle, we were only allowed to see a bottom line price. We should have known there was an issue when the sales manager told us that he would only give us a quote if we agreed to buy today! All of the pricing was done in another room away from us. The sales representative would come back and bring us a quote to "agree on" with no real break down of the costs. We asked several times to see a printout of what options were in the vehicle and not once was this shown to us. Our final quote was over $3000 dollars more than a competitor. My wife and I calculated that the dealer would have made almost 15% from our purchase. My wife and I felt very pressured. We also felt that the dealership was trying to scam us. I have no proof of this but the final quote spoke volumes about how they treat customers. Stay away from this dealership unless you are an expert negotiator or you are very knowledgeable about the car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
absolutely terrible
byon 03/27/2013
worst buying experience i've ever had. super high pressure sales and outright lies are standard at this dealership. DO NOT GO HERE. i cannot believe i was dumb enough to buy a car here but they will use every sales trick in the book to sucker you in. to make matters worse, they didn't file any of my paperwork properly, and so i've had to sort out all sorts of issues with the Motor Vehicle Administration that Darcars refuses to deal with. this was just an all-around horrible experience from every step of the way.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Did the Impossible and then Some..
byon 02/13/2011
Reverted a customer who at first questioned satisfaction but the GM and the Team did the right things top to bottom to make my wife and I very happy. Thanks to Ashanti and Team. 2011 Camry LE - Options I wanted and a Price unbeatable. O' by the way at 0% percent - 2 yrs maintenance. Comfortable trouble free car. My second Camry.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments