Skip to main content

Mercedes-Benz of Annapolis

See all Inventory
Write Sales Review
Mercedes-Benz of Annapolis
324 Sixth St, Annapolis, MD 21403 (map)
Today 07:30 AM - 08:00 PM
Sales Rating
5 out of 5 stars (46)
Recommend:
Yes (6) No (0)
Service Rating

Be the first to write a review.

Write a service review
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
[non-permissible content removed]
Written by recep on 05/07/2012
I took my sl 550 to them with full tank picked up 10 days later,realized fuel tank was completly empty,warning light on,checked the mileage,realized some one drove my car 244 miles.They were first in denial but then after better business bureau investigation they admitted but then come out with excuse that they obtain my permission to do that.these people have no shame appearantly.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.
Showing 1 comment
Sort by:
mileone on 06/13/2012
Dealer Response
Upon top management learning about this incident on 6/4/12 through the customer’s posting on this site, we began a complete investigation. It appears that a rogue employee, now former employee, acted outside of the scope of his employment. Immediately upon concluding our investigation, which was within 48 hours of learning about this matter, we began attempting to contact the customer and we were able to speak the next day. Mercedes-Benz of Annapolis sincerely apologized to the owner of the car and we accept full responsibility for the matter and how it was initially handled. While we are not aware of anything like this having happened before, we have taken significant steps to insure that it cannot happen in the future.
Report