Criswell Acura

by dabeans on 09/21/2017

I recently purchased a used Toyota 4Runner at Criswell through Lake Walton. From the initial meeting to the final handshake he was honest, forthright, and extremely pleasant to work with. I honestly believe he had my interests at heart, and has continued to follow up on my satisfaction weeks after the sale! Despite being a used vehicle it was immaculate and despite 50K miles still smelled new. It was a pleasure working with the Criswell team, which was an incredible relief after dealing with multiple area dealerships that were less than enjoyable. I am very happy with my purchase. I would not hesitate to buy another vehicle from this dealership, and would insist on Lake as my salesperson!

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by Acurafan on 08/17/2017

Ty Pearmon was an outstanding salesperson when we bought our new MDX on August 5th - he was informative about the changes to this MDX compared to the one we currently have and spent time ensuring that we went away as happy customers. We never felt pressure and enjoyed talking to him while we went through the process of buying the car. Ty is a real professional and understands customer service - great interpersonal skills! Criswell is lucky to have him on its sales force!! We will definitely refer friends and family to Ty when they are looking for a new car. Paul Daley was also excellent in how he presented the financing and warranty options. Both Ty and Paul are a credit to Criswell. Richard and Mary Lou Lindholm

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by khoibst on 08/09/2017

I had a great car buying experience here at Criswell! They had a lot of vehicles in stock, and they were so helpful and accommodating. Brandon did a great job talking me through which model would be best for me and my needs, and was so patient and helpful on my test drive. He did everything he said he would and was not pushy, but made me a great offer! Ty Pearmom was also an amazing help! He really took the time to explain things to me and figure out what the best deal would be for me and my family. It is clear that he is experienced and knows what he is talking about! I felt very confident with him and was able to get a great deal through him! Finally, Angela made the final paperwork a breeze. She was nice, helpful, easy to work with, and respectful of our time! Highly recommend!

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by SilenceDogood on 09/19/2016

We just purchased RDX from Criswell Acura in Annapolis and couldn’t be happier. We knew that we wanted this particular vehicle through hours of research and comparisons. Acura RDX is truly the best value for our specifications and are so happy with our purchase and buying experience!! I stumbled upon Criswell Acura by looking at online dealer reviews. This dealer is not listed on many of the popular new vehicle search websites, but we were happy to discover them and they were absolutely worth the drive. The Criswell dealership and our salesman, Nate Chapelle, made the car buying experience a shear pleasure, and we have never said that about any car dealer. Nate is exceptionally professional, polite, respectful, and responsive. He gave us his cell phone number and didn’t hesitate to answer any of our questions, at any time. He even responded quickly on his day off and after work hours. He is exceptionally knowledgeable about the Acura products, lives up to his promises, and is not pushy. He explained the options, but let us make the decisions. As promised Nate expedited our sale – no waiting around, no pushy managers, and we completed the entire transaction in about an hour. This is almost unheard of! Nate had everything pre-prepared, the vehicle cleaned, along with a full tank of gas. Upon our arrival, we received a very thorough explanation of the RDX features and usage, including connecting our phone to vehicle. Then we signing papers. They gave us finance options but didn’t prevent us from using own financing. No one tried to strong-arm us into a bunch of extras. When we drove away, we could not believe how fortunate we were to discover a salesman like Nate and a dealer like Criswell. We will highly recommend them to any of our friends and family and are happy to tell them about our wonderful experience. This will sound odd, but purchasing a vehicle is not only about the best deal. Don’t get me wrong, price is extremely important but so is the way customers are treated by the dealership and salesman. Our negotiated price with Criswell Acura was off about $100 from other dealer quotes, however it was easily remedied by compromising with an accessory. Criswell made our car buying experience pleasurable – exactly what it should be when you are spending that much money. About our total shopping/buying experience: When buying a new vehicle, one would expect to be treated well – and Criswell Acura did just that, unlike some other dealers. I spend many hours researching before making a decision. I wanted the purchase arrangement worked out beforehand and was communicating between 8 dealerships within 150 miles of our home. And yes, we were willing to travel 2 hours for a good deal, but we also had the time to find the vehicle that we wanted at the price we wanted. Other area dealerships around the Philly area were rude, obnoxious, or didn’t follow-up or care about their potential customers. One told us ‘good luck’ in finding what you want at ‘that’ price. Many would not actually give us an out the door price and told us to ‘trust’ them. Other dealers wanted to play the beat the next guys price game, but we didn’t want to go that route. We had a price in mind and simply wanted a dealer to offer us their best deal. We believe we got an excellent price and terrific customer service at Criswell, and are very happy with our purchasing experience.

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by johnson40 on 04/10/2016

Purchased an Acura RDX from Stefano Rinaldi who is a terrific sales person. He was very helpful by explaining features of he RDX as well as patient. He was a joy to work with and met our expectations when it came time to finalizing the costs. The dealership seems well run with what appears to be a good service department as well.

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by EmilyandJohnB on 10/03/2015

We recently bought our fourth preowned car from Criswell. Alan Hannon Is extremely attentive, professional, and easy to work with. He is knowledgeable about all of the makes they carry - not just Acura and Audi - and members of the sales team like Kevin Cramer go out of their way to help find the "right" car for their customers. We've always gotten a great deal on our trade-ins and extremely competitive pricing on the cars we've purchased. All of the cars have been in excellent condition and problem free. I am sure that when we are ready for our next car, we will head to Criswell to see Alan and Criswell team!

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by katiefm02 on 07/27/2015

I've visited Criswell, getting my 2007 TSX Acura serviced there for years. When my car was totaled, I was pretty sure I wanted to stick with Acura. I test drove some other makes, but, of course, remained loyal to Acura. I reached out to Stefano since he came recommended by my sister, who bought an Acura from him earlier this year. I'm so glad that I did to show me certified ILXs. He was able to answer my questions, and to provide lots of information about the ILX. Stefano was also able to provide the similarities and differences between the 2015 ILX and my former, 2007 TSX, and between other cars. I was impressed by his extensive knowledge of all the Acura cars. Stefano is professional, friendly, and at no point did I feel pressured to purchase anything. I was apprehensive about car salesmen, but Stefano made the experience pain free. I found everyone there friendly and professional.

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by NLGrey on 07/14/2015

I was in the market for a car after riding in a company leased Mercedes Benz C300. I had no idea what I wanted. After several test drives, I decided on the 2016 Acura RDX AWD with the Advanced package; only the hottest selling Acura currently. The challenge then came in finding the vehicle in the color I wanted and for the price I wanted. I was assured by another dealership that what I wanted to pay was likely not possible. But Nate and Lamont at Criswell Acura made it happen and the BEST part of it all was I never spoke with them. It was all done by e-mail. 100% no pressure. No calls from the salesman or the Sales Manager. In fact, I only met the Sales Manager as he came out to inspect the car at delivery and he thanked me for my business. He didn't try to up charge me or change the deal. The Finance department was courteous and expedient again without pressure to either use their financing or add any additional products or services. A definite YES to Criswell Acura especially Nate Chappelle and Lamont Randall.

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by coastie2 on 06/20/2015

I moved to the Annapolis area in 2005 and first became acquainted with Criswell Acura for service of my 99 TL. In 2009 I purchased a new TL from Criswell and had a great customer experience with pricing, delivery and service after the sale. I had all my service performed at Criswell and the staff was always attentive, professional, efficient and took care of my car as if it was their own. With the new 2015 TLX out, it was an easy decision to return to Criswell for replacement. Jason Chan was my sales rep and he did a terrific job explaining the improvements and new features of the TLX over my 2009 TL. Jason stayed in touch with me as I took my time comparing the TLX to other brands. There was no pressure from the dealer. Jason and the Sales Manager Lamont Randall provided me with competitive pricing on the TLX SH-AWD Advance, matching the USAA discount available, and great value for my trade-in. Having all of the recommended service performed at Criswell made it easy to offer an excellent trade-in value as they knew my car had been properly maintained. I've had my new TLX just over a week and it is a much improved car over my 2009 TL. I would highly recommend Criswell Acura and my sales rep Jason Chan if you are in the market for a new car.

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by rlx1 on 03/28/2015

Great sales experience with our salesperson Stefano Rinaldi. We received a fair price, exceptional service from Stefano. He reviewed everything about the car. Very Happy.

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by mc6380 on 02/28/2015

I recently purchased an Acura MDX from Criswell Acura. It was one of the best car purchasing experiences I've had. I worked with Stefano Rinaldi and Jerry Todd At Criswell. Stefano had made an extra effort to accomodate my needs and met me at 9 am even though he was not scheduled to work. Upon my arrival, the car that I had requested was already there. He matched the quote that I received from another dealer further away. Their processing fee is $300 compared to $600 in Virgina which saved me $300 as wel. Paperwork was done quickly and smoothly. He never pressured me to add options. I also traded in my old car which I felt I got a fair price on. He also took the time to introduce me to the service team which I would be dealing with in the future. Prior to leaving, he helped me connect my phone via bluetooth. The next day, I also received a call from Stefano to see if I had any questions. This was overall an excellent, no pressure experience. Stefano was honest, friendly, and upfront, not pushy like some sales people I have dealt with in the past. Customer service is top notch! I would highly recommend Criswell Acura.

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by sbrgibbons on 01/09/2015

This is my second new Acura. I bought my first one in 1997 and loved it so much, I didn't feel like getting a new car till recently. Consistent quality service over more than 15 years made me start looking with Criswell Acura again. We walked into the showroom and met Stephano Rinaldi, who knows and loves his cars, and is kind & patient. He also loves to test drive:-) - fun!! The next day I'm driving my new car - an RDX AWD this time. Thanks so much Stephano!!

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by jwist87 on 10/14/2014

We weren't expecting to buy when we walked into Criswell on a rainy Saturday to look at some used Subaru's they had. But Vance Ellis did a great job showing us the cars and was willing to take our best offer to the manager despite a bit of a gap. To our surprise, the sales manager Alan was willing to take the offer to the general manager and we walked out with a great looking Subaru that night. The whole group was professional and really wanted us to get the best deal. They were also extremely accommodating of us having to tend to our 6 month old during the process. I would highly recommend these guys. They weren't high pressure and were a pleasure to work with.

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by eblindy on 08/19/2014

My husband did a lot of research prior to coming to the dealership, he called ahead and told them the exact car we wanted to test drive. Vance E had it ready for us, and took us out to drive it. He's a super friendly guy and knowledgeable about Acuras. He did not try to steamroll us into buying it immediately or show us other cars we didn't want to see. He knew we were focused and really just starting the process. But, it was a great deal and in great condition. He & Alan H, the sales manager, worked with us professionally without pressure. We ended up driving home to get the trade in car & were pleasantly surprised with what they could give us for it. We bought our new, certified pre-owned Acura MDX that night, driving it off the lot, happily. We had friends that had bought 2 cars from Alan and the customer service they have experienced, even during routine oil changes, has been superior. We will look forward to the same as we need to bring the car in.

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by Stephcomment on 06/03/2014

Best Car Buying Experience Ever I had the best car buying experience with Stefano. He was very knowledgeable, patient, and friendly during the process. He was low key, allowing the vehicle to sell itself. I did not feel like it was a high pressure sale, which I appreciate. He even provided me boxes for the "stuff" I had in my trade-in. (I had not planned to purchase that day) The finance department was equally friendly, efficient, and professional. The process was completed in record time. I highly recommend Stefano and the Criswell dealership.

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by glenna2 on 04/24/2014

We wanted to purchase a new car that is comfortable, reliable, safe, affordable, and fun to drive so we went into the Criswell Acura dealer just to look. Stefano greeted us as we walked through the door with enthusiasm and offered to show us around. He explained all of the features, styles, and options and before we knew it we were on a test drive. The car, Acura TL, is wonderful! He gave us a great deal and he and the business office helped to rush us through the paperwork since it is a school night. So we drove out with a new and fabulous vehicle! Because Stefano was very friendly and helpful and because the car is so nice, we purchased it tonight even though we really had not intended on buying it immediately. He was not pushy at all, just very friendly, helpful, and knowledgeable. I would definitely recommend him to anyone thinking of buying a car!

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by lsimmons379 on 02/19/2014

I had my absolute best car buying experirence with Criswell Acura. We walked in the door 15 minutes prior to closing on Valentine's Day and Lamont and Gerry patiently worked through all the details of the deal. We told them we would come back the next day to allow them to go home and celebrate the holiday, but they both refused :o) Once the deal was reached, we parted ways to allow them to work on the approval. I had credit issues that I was concerned would affect the target payment. The next day, after a decline was received, Lamont had a conversation with the lender directly informing them of the reason for my credit issues and my character. At that very moment, my lease was approved with the exact terms discussed the night before. I worked with Mustafa on the documents and he was professional, very nice and very efficeint (in and out in 15 mins and the only reason it was that long was because I made a change). My co-signer was not available to attend the signing at the dealership that day, so Gerry drove over an hour each way to take the documents to her for signature! Finally, with the deal complete, Lamont (manager), sat with us in my new car and went over every single option/detail of the vehicle. Although someone knocked on the window of the car to tell him they needed him, he still took his time to ensure I was comfortable with all the features. Typically, once the deal is complete, you feel rushed to leave to allow the staff to move on to the next client, but the patience at Criswell is unparallel. My boyfriend and I go through the new car buying process a couple times a year (he buys a lot of cars) so I've seen it all! I was simultaneously working with 3 dealerships, for 3 different cars, and decided to go with Criswell due to the personal touch and the feeling they had true integrity and wanted to give me the best experience (and price) possible. Oh! I forgot to mention the best part! The price I paid was incredible! I won't go into details, but I will say I have never seen anything like it :o) Many thanks to Lamont, Gerry and Mustafa for a job very well done!! I will refer everyone to Criswell Acura!

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by KatieFon on 01/17/2014

Came in, knew what I wanted and what I was willing to spend. From my first email forward everyone has been so helpful. Wasted no time in getting me the best deal, giving me tutorials on equipment and even matched my credit union's finance rate. I love my new car and couldn't be more pleased with the whole experience. When my brother saw Criswell on the car he said "hey that's my guy." I didn't remember that's where he went, but I remember he had a great experience too!

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by aksja5 on 01/16/2014

We had a price and an interest rate from the dealer and had told them ahead of time we were coming & planned to bring the car home. We took off work early & drove over an hour for the deal we were offered. Everything changed! We were told, about 20 mins. away, that someone else would be handling us. He was innattentive to us, frequently turning to another customer, prolonging our time there, & seemed to not care that he was giving us a higher price and interest rate. Deceptive. One false statement after another from the sales person & manager. We would have left sooner had we not driven so far. We kept thinking if we just get the deal they offered we would never have to deal with them again. It would have been an easy sale as we brought our checkbook to buy!

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by KatieFon on 01/02/2014

Came in, knew what I wanted and what I was willing to spend. From my first email forward everyone has been so helpful. Wasted no time in getting me the best deal, giving me tutorials on equipment and even matched my credit union's finance rate. I love my new car and couldn't be more pleased with the whole experience. When my brother saw Criswell on the car he said "hey that's my guy." I didn't remember that's where he went, but I remember he had a great experience too!

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by ebathras on 10/23/2013

We purchased a vehicle from Alan H. 10 years ago and we had a very good experience. When we realized we were in the market again we immediately reached out to Alan to see if he could help us. When we arrived Alan was waiting for us and he also enlisted another salesman, Vance E., to assist us during our purchase. Vance was great too. They both took great care of us, spent a lot of time with us, answered all of our questions and feel we got a great deal and even better service. We will be in the market for another vehicle in 2 years and no questions asked, will be going back to Alan. Thank you for a great experience and serving us so well.

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