All Star Ford Lincoln

I brought my son's 2011 Mustang in for service work at the recommendation of the dealership from a previous oil change service. Specifically, it was recommended to replace the front brakes and machine rotor repair. I dropped the vehicle off Saturday morning, and I was advised that since it was a slow day the vehicle would be repaired by the end of the day. Well at the end of the day I received a call from the service department advising that the order for the brakes was incorrectly done and the vehicle would have to stay over the weekend and would be ready on Monday morning. Monday morning around 10 a.m., I called to check the status of the repair work. I was told that it would take another 1 and half to complete the work by a rude person named Mike. I showed up at the dealership around 1:00 p.m. only to discover that the vehicle still was not ready. The reason given was that the technician believed the front end rotors needed to be changed. I asked Mr. "rude" Mike why didn't someone call me to give me an update and his response was he didn't know and he handed me off to Casey Griffin. Let me say the dealership is fortunate to have Casey Griffin as she is very professional and nice. However, the rest of the male staff are rude inconsiderate individuals. The work on the vehicle was finally completed around 4:00 p.m. I am vowing to never return to this service department again. This is my second time dealing with Mr. "rude" Mike and having to wait an extended time for my vehicle. Mike represents what is wrong with the service industry in America. Workers who take the customer for granted and don't really seemed interested in keeping the customer satisfied to bring business back. I am not a mechanic and know very little about cars. To be treated so rudely by staff is very frustrating, and I would rather spend my money at a business that will appreciate my business.