Robinson Brothers Ford Lincoln
Customer Reviews of Robinson Brothers Ford Lincoln
Worse experience ever….Don’t go to Robinson Brothers Ford on Airline Hwy
byon 01/28/2023
Took my F-150 truck there on Monday January 16, for valve cover gaskets, oil change and 02 sensor. Hadn’t heard from them by that Friday the 20th. They had never filed claim with my warrant company. So I called my warranty company and they initiated the claim, on that same day the warranty company gave the dealership the okay to start the work. I waited until the next week, still no work was done. I finally went into the dealership to see what was going on. They told me the tech was test driving my vehicle . I asked what work was done, the had only done the valve cover gaskets. They said warrant wouldn’t cover the 02 sensor, that was a lie. Didn’t change the oil, they forgot. So I left it there to get those 2 jobs done. That was at 11:00am , went back at 3:00pm, they still hadn’t done sensor . At that time I was ready to get my truck out of there. The 02 sensor was the easiest job. 3 wks for nothing. I highly recommend NOBODY to go there. They don’t care, just about money to them
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Used a zip tie to reattach the bottom of my car instead of the screws
byon 12/17/2022
Got my car back from their repair center to find they had zip tied the bottom of the car back on instead of using screws. They were too careless to even bother trimming the zip tie so it was super obvious, as it was hanging from the bottom of my car. The car was sent there for recall work and to work on a leak. They charged us $165 to spray water under the car until the driver and passenger side floor boards were full of water and then didn’t even bother to vacuum the water out that they sprayed into it to “Diagnose” the leak we TOLD them we had. The “fix” or corrective action on the work order stated “Need carpet” . Do not go there. Careless, sloppy, dangerous work in my opinion.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Money First Customer Last Attitude rude sales manager
byon 09/18/2017
I hesitated going here in the first place since I've bought 6 new Fords since 2011 and Robinson Brothers had higher prices than the dealer I bought the vehicles from 2011 and 2012 F150 from All Star, 2014 F150 from Lamarque, 2015 sho from Supreme, 2016 Lariat from Sterling and now a beautiful 2017 Fusion Sport from Terrebonne. So against my better judgement I went to RB to look at a Fusion Sport since the 2 had Hollingsworth did not have the drive assistance package. I was considering purchasing the Fusion Sport on RB's lot. During negotiations the sales manager questioned my integrity which I found very insulting. My mother told me not to say anything ugly about someone so I won't post my option of this sales manager. Needless to say I'll never step foot on RB's lot again. You would think they would be happy that someone was interested in a car that has been sitting on their lot for 400 days. All's cool though I have that beautiful 17 Ruby Red Sport from Terrebonne Ford for several hundred dollars cheaper than RB's quote sitting under my carport and didn't have to deal with any bs like at RB definitely had the money first customer last attitude.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Be sure and check "bumper tp bumper" warranty
byon 09/18/2014
Purchased a car from Robinson Bros, and bought the extra "bumper to bumper" warranty for 75,000 miles. Sun roof started leaking but was told the bumper to bumper coverage did not cover water leaks. Was not told that when I purchased the warranty. I thought they should have told me up front want the warranty did not cover. We expected "bumper to bumper'. Car was still under warranty, had about 68,000 miles on it. Learned a valuable lesson about warranties from this. Buyer Beware.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
HORRIBLE EXPERIENCE - TERRIBLE SERVICE DEPT
byon 07/09/2014
So I will start off by saying this was by far the absolute worst service I have ever seen from a dealership! I called 2 WEEKS AGO and made an appointment with the service center about fixing my truck. I scheduled an appointment for July 8. I dropped my truck off there on July 7th afternoon and told the service department what was wrong with it and that I had an appointment. "No problem sir we will jump right on it first thing in the morning". I left there saying, "this will be great, my truck will be fixed and ready to go now". On July 8th, I had not heard from them yet and it was around 12:00 noon. So I called and asked to speak to the guy who had helped me. He proceeds to tell me that they haven't even touched my vehicle yet. I said ok that's fine.... Ill call back later. I call back around 3:00, guess what STILL HAVE NOT TOUCHED IT AND WILL NOT GET TO IT TODAY. Please explain what is the point of making an appointment then. He says the appointment is just a "drop off date". No other dealership I have ever been to makes an appointment and that means its just a drop off date. So I tell him to have my keys ready and I will come pick up my truck. I get there and I ask again to explain the purpose of making an appointment because obviously it doesn't even matter. He tells me if I don't like the way it is maybe I should try to bring it somewhere else. NO PROBLEM.. you just lost work and for the rest of my company trucks. ALL-STAR in Denham Springs got me an appointment for this morning and has already called me the fix for my truck and I will have it by the end of the day. Good job Robinson Brothers you lost out on $2,321.75 worth of work from Warranty Work. Congrats
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
4 hours I will never get back
byon 11/21/2013
I submitted all my info online before I went to speed up the process. I had bought 2 trucks in the past from RBF. Finance manager kept giving me the run around so after 4 long hours of bull and a very insulting offer on my trade(1500) I left and went to New Roads Motors who gave me what my trade was worth(6700) and no run around. I now have the truck I want at a great deal. No thanks to RBF.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Best Experience Ever
byon 03/02/2013
In all my years of purchasing vehicles, this was the best ever!!! From salesperson, Anthony B., finance manager Joe P. They went above and beyond to make the selection and purchase of my MKX by far the most pleasant experience I have ever had. Love my MKX; everyone should own one and everyone should experience Robinson Brothers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Not to be trusted
byon 09/06/2011
Nothing but lies from their service department. Bought a used car without noticing or even looking for this one defect, which is unsightly and very costly and troublesome to repair. I talked to the used car salesman the next day, and he acted concerned and convinced me to let their service department take a look at it to diagnose it. Service advised it would cost about $300 to fix. They promised to investigate the problem just to be sure what was going on, that there wasnt some larger problem. I think they lied about their willingness to investigate because within just a few minutes of dropping it off, they were leaving me messages stating they were done with the investigation. I dont believe they even checked on it at all, because right after I dropped it off, I observed my car being moved to a faraway rear lot. Instead of investigating and offering solutions, they decided to blame-shift. They did not come right out and accuse me of causing the defect myself, but that is what they were strongly implying. They claimed that Somebody did this very recently they were trying to let me know that there was no way I could prove that this had happened before I bought the car. They also advised that this defect was not noticed prior to sale, implying it was done after it was sold, which is untrue. I called service back and the guy who oversees the garage said my car had not even been in the shop AT ALL. When I advised that I was already getting messages that it had been checked out, and he transferred me to the service manager, who claimed that it had, in fact, been checked out, and that he had decided not to do any further investigation, and that the fix was suddenly now going to cost $1,000 (which I took to mean that they didnt want anything to do with it or with me). To top that off, while my car was parked there, Somebody busted the tail light for me. Needless to say, Ill not be giving this dealership any more money in the future, and neither will anyone I know.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
[violative content deleted] in every way!
byon 07/07/2011
The finance manager, Joe, screwed up EVERY bit of paper work. He put all warranties and even ownership of the $30,000 vehicle I bought and am paying for under my co-signers name. When the issue was recognized 2 days after the sale I went to them and they refused to even consider changing things other than the extended warranty and they would only change that for a $75 fee. I even spoke to Mr. Savage, the business manage, and he would do nothing to correct their mistakes. Foo on you! You do not care about your customers, but we do have a voice.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Service Dept. [violative content deleted] ( Interline )
byon 11/11/2010
Took my car in for repairs under warranty... They changed my oil ( which they could charge for ) all other complaints were dismissed. The things they said were repaired, were not. Now I am no longer under warranty, they want to charge me for the repairs I complained about earlier. Oh, and none of my earlier complaints were documented!!!! I am raiting this a 1 because there is nothing LOWER!!!
- Recommend this dealer? No
Excellent Sales experience!
byon 08/23/2010
WOW! What a great experience. My 18 year old son needed a car for school. We purchased a Ford Fusion with me as the co-signer so that he could establish a credit history. We got a GREAT price on the Fusion and decided to get an extended warranty and prepaid for the next 4 years of scheduled maintenance. I wanted to have the maintence pre-paid so that 18 YO would actually get it done. Dustin White, our salesman, took us through each step, took his time to explain each transaction and was very professional. I can recommend Dustin White for anyone wanting a Ford. There was even a Mustang club meeting there that day on a Saturday morning, so got to enjoy looking at the classic Mustangs and ate hamburgers, hot dogs and snow cones. I will say it was the most enjoyable car buying experience I have ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A Customer's Worst Nightmare
byon 12/26/2008
NO CUSTOMER SERVICE. The service department is very MISLEADING. They told me the only way they could tell if a recalled part on my car could be replaced under warranty was if I brought it in. When they told us it wasn't under warranty they asked if we would like them to repair it for $1700. When we declinied to have it repaired, they charged us $100 to release the car. At no time did anyone ever tell us that there would be such a charge. We subsequently found out that we could have called a 1-800 number to get the same information on the warranty. This was simply a ploy by Robinson Brother's to get our car in there so we might let them fix it. Also, the owner, Chip Robinson, did not return any of my phone calls. All the employees that I tried to resolve the problem with were very rude and saracastic. And Ford wonders why no one wants to by their cars... 1. Quality 2. Customer Service
Robinson Bros - A Surreal Experience
byon 05/11/2008
Why surreal? When was the last time I went into a car dealership and was tended to by a professional (female) sales person who knew her product very well. She and her sales manager were easy to deal with on price, but since they had an internet special at the time, I was happy to pay that with no further negotiations. That price was right at invoice. Even the finance manager was a pleasure to work with. I've have horrid experiences in the past with the FM, but this time it wasn't bad. He offered us what he had to offer us with no pressure. And the best part NO ADD ONS to this deal. I didn't even have to demand that he remove this and that on the invoice - you know, the $300 wash job. I was shocked. The extended warranty pricing was about $1200 less than usual so we did pick that up, but again there was no pressure to do so. It was just offered as a special. I am one very satisfied customer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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