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Richards Honda


13413 Millerville Greens Blvd., Baton Rouge, LA 70816 (map)
Today 8:30 AM - 8:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Worst experience ever
Written by bbennett16 on 03/22/2012
I bought my first new car in August of 2011 it was a 2012 honda civic coupe. Ive had an issue with it not starting sometimes and when brought to the attention of the service representatives at the time of my first oil change in January it has been a downhill battle. My 2012 civic has 6 work orders for the same issue over the last two months. The service manager (Danny) only tells me that they have done everything they can do and he has no idea where to go from here! Thats always promising right? When i go to the receptionist and ask for the GM she sends me to the sales manager (David Hill) who says i have 2 options, continue to have my car repeatedly in for service until they can duplicate the problem and find a solution, or they can trade in my BRAND NEW 2012 civic in for a used car! Sorry i didnt buy a brand new car under the impression that it was in perfect condition just for it to have a problem from the start and trade it in 6 months later for a used vehicle! I honestly think this will be the last time i ever buy any vehicle from this dealership!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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clemoine on 03/24/2012
Dealer Response
Brittany, I am very sorry to hear about the poor experience you have had at our dealership over the past several months. I understand your frustration and appreciate your candid feedback. I want you to rest assured that I am looking into your concerns and am taking action to make sure this never happens again. In addition, I want you to know that I am willing to go above in beyond to ensure that you are completely satisfied with your Civic. I would like to speak with you further so that I can better understand the issues that you expressed and find a resolution as soon as possible. Please contact myself or our General Manager, Paul Ziffer, at your earliest convenience. --Con Lemoine, Assistant General Manager
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