Richards Honda

I negotiated a deal by phone from Houston with Sales Manager Gary Vick on a new 2015 Honda CRV EX-L. The next day I heard back from him that there was a small issue. What followed was an example of "taking responsibility and integrity that is rarely seen in the car business. It seems that there had been a bit of confusion on TTL costs in Texas. A mistake was made in the calculations resulting in an approx. $350 additional costs, that I was not expecting and which were over the original agreed upon price. Mr Vick decided to honor his commitment to the original quote, even though as I later found out from a friend in the business, the price I paid as a result put the cost of the car at $350 under invoice. To his credit, Mr Vick never said anything about this to me. When we arrived at the dealership everything was in order. I spent about one minute signing documents and after a reasonable amount of time waiting for the final preparation of the car, we were on our way. This was one of the most pleasant car buying experiences I have ever had. You should not hesitate to do business with this dealership.