Kerry Mazda of Florence

We were looking for a SUV, Mazda was on our list to look at. I went first, my husband later. When we were both there, we were there for 2 or so hours. They appraised my car, wouldn't tell me the value; and took my info for a credit check, but wouldn't run it. Finally said I have plans, and asked for them to call if they found that the numbers did or didn't work. I didn't want to waste anymore time than I already had. 3 days later I called and talked to a manager. He said the salesman we had been working with was supposed to have called me that morning. When I said he hadn't called, he said he would him call. Another 2 days later the salesman called. I told him that I had been waiting several days for a call. He said he promised he wouldn't call me until Friday...the call came on Saturday, so not an excuse. Also, I called on Thursday and requested a call back, obviously (or not) it was fine to call me that day. He tried to argue that he had been doing what was asked and it wasn't his problem. I told him we went with another vehicle since Mazda seemed to not want to be bothered by us. I would recommend to look elsewhere, there are a lot of car lots around who are willing to help.