Leachman Buick GMC
Customer Reviews of Leachman Buick GMC
Leachman Buick GMC Cadillac
byon 08/23/2023
A first time new car buyer. Michael was easy to work with in the process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thank You
byon 01/29/2024
very busy but was able to work me in for an oil change & tire rotation. was told I need a new car battery, but price seems a little high for installation of battery, when other places do not charge extra for putting in the battery.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Leachman Buick GMC Cadillac
byon 08/23/2023
A first time new car buyer. Michael was easy to work with in the process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top service
byon 08/23/2022
Staff was very friendly, quick to provide feedback and needed items on my Tahoe.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer service and support non-existent after sales
byon 04/27/2022
Buyer beware, Leachman does not value customers or care after the sale. I purchase a vehicle from Leachman. While the deal was ok, I soon found that customer service and support are non-existant after the sale. Not only have they not corrected the sale issues, but warranty work as well Over 2 months trying to get into the promised service so far. They will not return calls or follow up as promised. I was literally told to find another dealer to fix the issues they promised to fix.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Power steering problem
byon 05/16/2017
I contacted Leachman GMC to determine if there was any warranty available for a power steering issue. I was informed there was an additional 'warranty' to cover the power steering. The 2010 Acadia was left at the dealership. In about an hour, I received a call notifying me that repairing the power steering issue would cause the steering gear to have to be replaced, which cost $1130. I think GM should be responsible for the cost of replacing the steering gear.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Debra
byon 04/17/2017
They are very professional and do a great job. They kept me updated as the work progressed. The staff did everything they said they would.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great dealership!
byon 04/11/2017
Service was performed quickly and correctly. Getting in to have service done is effortless. And Chris Pirtle always makes everything easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kevin
byon 04/07/2017
willingness to work together to resolve any issues. Very kind and courteous group of people. Nothing I can say to justify how well we were treated.Excellent
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Vehicle
byon 04/05/2017
Staff always friendly. Service dept is efficient and very friendly. They always make sure they understand what I'm expecting. Then they explain all the service completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GMfamily
byon 04/05/2017
The Leachman staff is very knowledgeable. I trust them with all my vehicles. The mechanics really know what they are doing. The staff is very friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repeat Customer for Life
byon 05/30/2016
First, Amanda Wallace was amazing, her product knowledge was above average, she was not a high pressure sales person, but yet let us know she was there for us with any questions. We planned on waiting 30-60 days before purchasing a $55k vehicle, but Tyler Jaggers and Amanda made it a smooth and easy transaction:)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
#LeachmanGreatService
byon 02/14/2016
The service is very personable and professional, I bought my first Yukon Denali in 2002. When I decided to buy my second vehicle I did not shop around because the service was outstanding and reliable. In service, dillon and brent are wonderful to work with!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mary Kay Pink Cadillac
byon 08/08/2015
I walked in for a scheduled appointment for oil change. Was notified there was a recall on the 2015 Escalade. I t would be a download and take @ 2 hours. They had me in a borrowed car off the lot in about 5 minutes, and I was on my way. In 3 hours, they called that it was ready. I returned the car and got mine back. GREAT SERVICE! GREAT ATTITUDES! I love my friends at Leachman!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Leechman Service Review
byon 07/17/2015
Everyone is so nice. The service department is nice, even helping out with caring for our small 10 month old grandchild. We appreciate the family feeling and personalized service we receive each time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
On the road emergency
byon 06/22/2015
I was traveling and my alternator went out. The truck repair was an emergency. I live two hours away.They took care of it. All the staff was nice and courteous. I wish I'd brought my SUV there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 05/25/2015
John Schmidt was very helpful, polite and friendly. He also explained seemed sympathetic to the problem with my car, and explained the issue to me very well. However I feel like the woman (who may have been his manager) was holding him up to in order to discipline him about other issues in front of customers which seemed unfair on John and on those waiting to be dealt with. I also found her whispering behind a sheet of A4 paper about a foot in front of where I was standing to be bad business practice. If you wish to speak to your staff without being heard, then it's probably best to take him aside and have a private conversation. I would reccomend this dealership though as John and the rest of the staff were very friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Always the best service
byon 05/06/2015
Amazing customer service. Was bringing my 2014 GMC Sierra in for routine maintenance. Was greeted as soon as I came through the door. The gentleman at the service counter was polite and professional. I am a GM enthusiasts when it comes to the vehicle I drive and I enjoy coming to a dealership or a service center that treats me like I'm important to them. Other dealerships or service centers you feel as if your just another number. At Leachman Buick, GMC, Cadillac, I'm always treated better than that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied Customer at Leachman Buick.
byon 04/25/2015
I had to take my car into your service center on 4/24/15 to have a spoiler piece put on and there was a recall on the sunroof switch. So the service center took care of it. I did not have to reschedule. Everyone was very helpful ,friendly, and professional. Thanks from a satisfied customer. Kathy Hendrick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Cadillac
byon 03/27/2015
The staff wants to help you and the fact that they don't have to worry about a commission takes pressure off of them. I buy a vehicle for the service aspect and since leaving Wilson Motors in Franklin (the only dealership I had ever used), Leachman gladly stepped in and has taken great care of my vehicles. Amanda was fantastic to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Friendly Service
byon 03/13/2015
I had a break down with my 2011 CTS Cadillac overheating. I believe I walked in the door on a Tuesday evening at about 635pm and by 8 pm I was on my way out the door and my car was fixed. GREAT FRIENDLY SERVSERVICES. Made a appointment for my car to be serviced next Monday. Very Happy with dealership!!! Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repairs on Acadia
byon 03/12/2015
I was very satisfied with the repairs on my car. I always tell everyone how good Leachman has been to me when anything was wrong with my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments