Hendrick Chevrolet Shawnee Mission
Customer Reviews of Hendrick Chevrolet Shawnee Mission
[non-permissible content removed]
byon 12/23/2023
Hendrick Chevrolet Shawnee Mission agency engages in deceptive practices. During my initial visit to a Chevy dealer regarding a transmission shifting issue, I was advised to reprogram the TCM, a well-known solution. However, McCarthy-Morse Chevy dealer claimed they couldn't reprogram the TCM due to a connection problem and suggested replacing the entire valve body, which would cost $1400 in parts and labor which makes sense and professional and of course no charge for the reprogramming trial. Seeking a second opinion, I approached Hendrick Chevrolet Shawnee Mission dealer which obviously was a mistake, only to receive an unexpected diagnosis. They asserted that they had reprogrammed the TCM, citing a connection issue, and proposed a charge of $710 for the diagnosis alone. When I declined the excessive charge for diagnosis only, they insisted on a $218 fee for reprogramming alone. Doubtful about programming with a connection problem, I requested to speak with a manager or supervisor. (zack) Despite admitting their inability to reprogram it, they still insisted on charging $218 for programming that had never been performed. When I questioned the inconsistency, his response was blunt: I couldn't retrieve my car without settling the inflated bill. This establishment operates dishonestly and deceitfully, straying from the conductors expected of a reputable dealership.
2021 colorado
byon 04/10/2023
Bought new two years ago and dealership voided warranty when gas sensor went out. I will never buy another GM product.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Vehicle service rating
byon 03/27/2023
The service department is efficient, professional and pleasant. Cody Young, service advisor, is knowledgeable and attentive. J.P. was able to diagnose my vehicle's problem immediately. My vehicle was ready for pick up as promised. I am pleased with the service that I received.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love my Avalon
byon 02/28/2021
The Building, people, the selection were all fantastic and the car buying process for me was easy. I highly recommend this dealership and will buy my next car from them as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Body Shop
byon 12/30/2020
Overall great communication with Chris and they did great work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5-Star Chevrolet Dealer (Hendrick's) & Sales Manager (Marc Vance)
byon 10/06/2020
The purchase of a new Blazer was my first encounter with Hendrick's Chevrolet....and I'll be back. Marc Vance oversaw and led his team every step of the way (from locating the right Blazer & negotiating pricing, to exploring finance options & the delivery) to ensure all of my expectations were exceeded.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
PIt Stop
byon 01/02/2019
I got in with no waiting and was out just as quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change tire rotation
byon 12/30/2018
Service was fast and friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Appointment
byon 12/01/2018
Brought vehicle in for rear end service. Service representatives were professional as always. Service was quick and easy. Always give you the price up front and go out of their way to make sure you're happy. As a result I bought another vehicle from them a week ago and plan on getting another in the Spring for my daughter.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall Experience
byon 11/15/2018
Service Advisor had to get recall parts in. Called and made an appointment with me that was convenient for me. Treated me like a friend instead of just another person at his desk. He got me within 5 minutes of the estimated time. Way to treat people!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/09/2018
Service done as expected
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall and oil change
byon 11/02/2018
It took less time than what was quoted. That was nice
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
2 service visits, 2 strikeouts
byon 12/10/2016
C7 Corvette was scheduled for 2nd oil change & recall #16007 fix. I requested visual check of brake fluid & transmission fluid plus clean inside windshield (I'm partially disabled & cannot do this myself). Car was returned with 1) changed (wrong) speedo display 2) all memory settings (seats, outside mirrors, steering wheel) wiped out, 3) no communication about fluid levels, 4) inside windshield untouched. Oil change & recall fix were apparently done OK, but this whole experience was almost an exact duplicate of what happened in 2015 when car was in for 1st oil change; all settings & display were changed, etc. Ridiculous. Why would I want to return for future service? No way.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Check engine light service
byon 12/28/2013
The check engine light came on Christmas day as we were leaving my mom's. We stopped and checked the gas cap because I just had a feeling. It was on and tight. We opened he hood and checked the engine. It was still there. I got home that night and booked an appointment for the 27th because it wouldn't let me book one for the 26th but added a note saying what the problem was and could they get me in on the 26th. They called on the 26th around 9:30 and said to bring it right in and I did. They checked it out and I saw the new grape ice Spark and fell in love because it is so blinged out and super frickin neato. They came out and said I was right, the engine was still there and it needed a new gasket on the gas cap, but they didn't have any there so had to order it. I came back on the 27th and they replaced the gas cap gasket while I checked out the grape ice Spark again. Quite enjoyable. Going back today to take a picture of the grape ice Spark. That is so cool!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BLOWN AWAY
byon 10/24/2009
October 2009 Started shopping for a car-was't sure what we wanted. Superior in Overland Park Kansas was the first place we went because we just happened to be driving by. Salesman was very nice, not at all pushy, had a very firm handshake, and always looked us in the eye. Saw a few cars that we liked, but wanted to look around. The salesman called every other day, just to see if he could help in any way, again not at all being pushy. After visting several dealerships and used car lots, and doing a lot of research online, we decided on a 2008 Mazda6 with 41,000 miles at a differant dealership. We waited a couple of days just to make sure that is what we wanted. During that time, the Superior salesman called to see if he could help us with anything. We told him we had decided on the Mazda6 and he asked if we would give him the opportunity to try to make us a better deal. Of course, we said sure. He called back 15 minutes later, and offered a 2007 Mazda6 with 25,000 miles, still under factory warranty, for $2000 less than the 2008 car we were originally going to get. We said great and would be in the next day to look at it. We got a call back from his manager who said they just sent the car to auction that day but if we were that interested in possibly buying the car, he would try to go get the car back from auction early the next morning. WOW!! The next day we called early afternoon to see if they got it back, he said yes and said he would call us when the car got back on the lot. He called a few hours later and said the car was there. We then went down to look at the car and test drive it. IT WAS BEAUTIFUL!! Clean title,1 owner(individual), not a fleet or rental. They worked very hard and got us the car that we wanted, and went the extra mile. I have never seen such excellent customer service in my life. Everyone was so nice and not pushy. As one who has spent most of my life working in customer service, I even learned a few things from them. In my opinion, everyone can take a lesson from these guys. They went above and beyond to make us happy. We financed through our credit union and called the dealership with all the information. By the time we got up there to do the paperwork, they had it all ready for us to sign, took about 15 min, and we were driving off the lot. WE HIGHLY RECOMMEND THIS DEALERSHIP.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments