Mason City Buick GMC Cadillac
Customer Reviews of Mason City Buick GMC Cadillac
GMC Yukon
byon 02/13/2023
There was a 5 volt reference code. They preformed the diagnostics on it and went through everything it could have been. They keep it for a few days so they could drive it some and make sure I wouldn’t have any issues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GMC Yukon
byon 02/13/2023
There was a 5 volt reference code. They preformed the diagnostics on it and went through everything it could have been. They keep it for a few days so they could drive it some and make sure I wouldn’t have any issues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 03/01/2019
Excellent service. Diagnosed problem, parts ordered and car returned very timely. Mason City Buick GMC Cadillac is awesome!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner of new Buick
byon 01/04/2019
Service manager made me feel very welcome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor Customer Service
byon 03/01/2018
I had called ahead regarding needing a loaner vehicle and was assured that one would be waiting for me (I was 2 hours away). I was later contacted minutes before my appointment to be told that they no longer had a loaner available, and didn't know when one would become available. I had been told by another GM dealership that I was not supposed to drive my car or park it in the cold without causing other problems. I passed all this information along when I had initially made the appointment, but it was all disregarded. After finally being able to get a loaner, I was called a week later letting me know that my car had not actually been fixed but I had to return the loaner ASAP. I was not informed when the parts would be in, and had to call another GM location to learn that the parts required were on back order.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments