Kemna Auto of Fort Dodge
Customer Reviews of Kemna Auto of Fort Dodge
Great cusomer service
byon 08/24/2017
I started using Kemna Auto in 2011 when I purchased my new car after getting shabby service from my local dealer. I continued using them for maintenance, again, when my local dealer couldn't fix an issue I had with my vehicle and refused the level of service that I needed. Although it's not ideal, I select to travel the 30 minutes for routine maintenance. They are friendly and very accommodating and I've never had an issue with them. They seem to bend over backwards for my business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying a car is so EASY and STRESS FREE at Kemna
byon 11/26/2016
Great experience. I walked onto the lot knowing I was getting a 2016 Malibu. Kirk listened to what I wanted and answered all the questions I had to choose the right one for me. He took the time after the purchase and even took time in the following week to help me with a few questions. Tammy was good to check in on how things were going. Robin made the actual purchasing a breeze. I didn't realize buying a car could be so easy and stress free. This week I went to get Nitrogen in my tires and Ross was happy to help even though I barely needed any Nitrogen in the tires. Great customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Top service
byon 07/17/2016
Great services. Everyone was very polite and nice, brought us water. Love the dealership will do all my business at this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great services, clean facilities and most importantly friendly staff
byon 07/09/2016
I've now bought two vehicles from Kemna and I will definitely be back to buy a third. The staff is extremely friendly and makes you feel right at home.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible customer service
byon 05/11/2016
If I could give a rating less than one that would more accurately represent my experience with Kemna auto. I found a vehicle at their dealership that I was interested in. Kemna is a bit of a distance from where I live so I wanted to get an idea first of what my trade in vehicle was worth and was offered 5k by another dealership. When I went to Kemna they could only offer 3K (although they later said 4) so I couldn't close on vehicle at Kemna that day but had to sell my car and arrange a ride to travel back. I was in communication with my dealer consistently and had an appointment as to when I would come buy the vehicle. I sold my car they day before my appointment after texting the dealer that we were still good to go but then 3 hours before I was to leave to buy the vehicle they informed me that they had sold it out from under me, and left me with no transportation. I actually had to miss a business trip the following morning and spent two weeks paying for cabs and inconveniencing my schedule to accommodate. I got one text from my dealer apologizing saying they could still work something out for me. I didn't hear from any management until I sent an email explaining my situation. Even when the manager finally got back to me and asked if they could still help me find a car or transpiration in the meantime he never followed through and shockingly I never heard back after that phone call. I understand mistakes happening but the horrible service and complete lack of concern for the situation their mistake put me in is by far the worst customer service I've ever experienced. It's also worth noting that when I finally found a vehicle that was nearly the same at another dealership, I paid over one thousand less, got an interest rate 1.6% better than what kemna could offer me and sold my car to another dealership for 2K more than kemna could offer. So not only is their management and customer service deplorable you can find a better deal at MANY other dealerships. I would advise anyone not to do business with this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Great Sales
byon 05/07/2015
I came in just looking and totally not ready to buy. Dylan sold us and knew his products, and we got a great vehicle and in a budget we liked.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent sales staff
byon 01/07/2015
Very price competitive and courteous sales staff. My first car purchase from KEMNA as I have previously purchased in DesMoines or Waterloo from big dealers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Sales Team
byon 12/08/2014
Shane did an excellent job finding a car that fit our family, our budget, and our usage. I honestly went in with a price range, payment range, and even a car model stuck in my head. Shane pointed us in the right direction. Great saleman! Sold me the car I originally said NO WAY to. He knew it was the best bang for our buck and it certainly was. The rest of the Kemna's team did an excellent job making this happen for us. Ken Busby and Robin Butler took charge with the financing and delivered. With some patience they found a bankn that nailed our payments, our interest rate, and term length. Turning our unforseen tragedy into a win win situation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
