Riley's Subaru
Customer Reviews of Riley's Subaru
Riley Subaru, Dubuque, IA
byon 01/25/2023
I am very pleased with the help I received from Rick P. at Riley Subaru in Dubuque. He answered all my questions as we went through the process. At no time did I feel pressured to make a decision. He has also questions that came up after purchase. Thank you Rick!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Battery failure 2022 Subaru Outback
byon 06/19/2023
Car towed to dealership on 23 May with dead battery. Put on charger and returned25 May . Car again towed to dealership on 30 May for dead battery. Again placed on charger and returned with assurances that the battery was fully charges and holding the charge. car returned on 31 May. On 2 June the vehicle was towed to McGrath Subaru in Skokie, Ill. Test indicated the was battery was faulty. Battery replaced and car now running normally. Apparently the testing equipment at Riley is faulty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 03/06/2023
We had the 60,000 mile service completed on our Outback. We were given a brand new car for a loaner and it took less time for the service to be completed than we expected. We always get great service at Riley’s.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Riley Subaru, Dubuque, IA
byon 01/25/2023
I am very pleased with the help I received from Rick P. at Riley Subaru in Dubuque. He answered all my questions as we went through the process. At no time did I feel pressured to make a decision. He has also questions that came up after purchase. Thank you Rick!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Maintenance service at Riley Subaru, Dubuque, Iowa
byon 01/05/2022
Arrived early for service but was allowed to gave vehicle enter service area. Quick review of vehicle condition and requested maintenance was reviewed. Comfortable waiting area Maintenance work reviewed, car washed and on my way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Riley Subaru
byon 11/30/2018
I have been a regular customer for approximately 10 years and have always had a good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
deal
byon 11/28/2018
Was pleased with the efficiency and process of reaching suitable deal
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sold a car that I put money down to hold!
byon 06/03/2014
Spent the last two weeks trying to sell my car and purchase an Audi from here. I showed a lof of interest in the Audi and had talked to these [non-permissible content removed] everyday about it. I had already been pre-approved from my own bank for a loan to cover the cost of the car plus taxes and fees before even stepping foot on their lot. (told several employees: John and Dave). Since they care so much about their customers, they tried to tell me they could get me a better interest rate through a credit union (sarcasm). On a Thursday, I put money down to hold the car from being sold, money to hold the car for myself (didn't want anyone else to purchase it ya know...). Low and behold they couldn't get me approved for a loan and sold the Audi underneath me (even with a deposit). We agreed on a price of $7,400 so if you are the person that purchases the Audi, I hope you know that you are paying about $1,200 more than its worth and they probably sold it to you for more than what they offered me. I would not recommend these people to anyone, they are very pushy sales people, they are complete [non-permissible content removed] and very deceitful. DO NOT BUY A CAR from them go elsewhere. All they care about is money and their customers are a means to their end. What a bunch of....!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No